Phorest Software

• Take full ownership of key P&L accounts and prepare robust balance sheet reconciliations. • Manage international tax filings and compliance reporting across multiple regions. • Conduct revenue analysis across seven distinct financial jurisdictions. • Continuously review workflows to drive efficiencies, with a strong focus on automation and exploring AI tools to optimize financial reporting. • Stay abreast of changing accounting, reporting, and auditing standards, ensuring our internal processes are updated accordingly. • Assist with the year-end audit process to guarantee the timely delivery of Group Financial Statements. • Build strong relationships with internal teams and external stakeholders, collaborating with department heads to ensure strict adherence to financial timelines.

• Managing partnership marketing campaigns from planning through to delivery. • Building strong relationships with industry-leading brand partners and becoming their trusted day-to-day contact. • Working with salons to maximise campaign participation and engagement. • Collaborating with Sales, Marketing and regional teams to deliver successful campaigns. • Supporting the growth of existing partnerships while identifying new commercial opportunities. • Tracking campaign performance and using insights to continually improve results.

• You are independently responsible for managing the entire sales cycle, from lead qualification to contract closing • You collaborate with colleagues in the Commercial team, Customer Success, and Data team to segment our customers and identify revenue opportunities • From needs analysis to discovery calls, you turn leads into tangible sales opportunities • With your exceptional demo skills and negotiation tactics, you create win-win situations for us and our salons • You build relationships with our salons to ensure they are satisfied with PhorestPay, recommend us to others, and consider additional PhorestPay products • You act as a trusted advisor for our customers on PhorestPay-related matters • You work in a structured way to communicate the value of PhorestPay to our customers via phone and digital channels • You share your experiences and insights with colleagues in the DACH region and the global team to help drive PhorestPay forward.

• Lead, mentor, and develop an engineering team within the Pay Pillar. • Foster a culture of continuous learning, personal growth, and open communication to enhance team engagement and performance. • Actively participate in recruiting, onboarding, and building a diverse and inclusive team. • Provide strong technical guidance, ensuring best practices, scalability, and maintainability in all solutions. • Work closely with the Principal Engineer to prioritize and address technical challenges effectively. • Contribute hands-on where needed—reviewing code, supporting system design, and guiding the team in building complex distributed systems. • Partner with Product Managers, Designers, and other Engineering teams to deliver cohesive, high-quality solutions. • Champion the observability strategy, ensuring service level objectives (SLOs) are defined and met. • Implement robust monitoring tools to proactively detect and address system issues. • Drive the execution of key technical projects, ensuring timely delivery while maintaining quality. • Regularly report to the Senior Engineering Manager on progress, strategy, and team challenges requiring support.

• Independently manage the entire sales cycle, from lead qualification to contract closing • Conduct product demos to demonstrate the value of our software to prospective customers • Build and maintain long-term customer relationships • Collaborate with the marketing and customer success teams to ensure an optimal customer experience • Use CRM systems to document and analyze the sales pipeline • Continuously monitor the market to identify new opportunities

• Respond to incoming calls, live chats, and emails from Phorest clients. • Diagnose and troubleshoot software questions. • Use remote-access tools to support clients through technical issues. • Build strong product knowledge across the Phorest platform. • Escalate more complex or critical issues to senior support teams. • Act as the voice of the customer by sharing product feedback and feature requests. • Collaborate with Support, Product, and Engineering teams.

• Lead the day-to-day monitoring, optimisation, and performance of multi-channel PPC and Paid Social campaigns to achieve lead volume and CPA targets. • Build and scale dedicated performance marketing campaigns for our fast-growing med spa segment, developing new acquisition strategies and campaign structures to drive growth in this high-potential market. • Manage campaign budgets and implement effective bidding strategies across multiple markets and geographies to maximise lead volume, efficiency, and ROI. • Design and execute rigorous tests across ad copy, creative, audiences, and landing pages to continuously improve performance. • Conduct research and audience analysis to reach our core premium salon and med spa markets. • Stay ahead of algorithm changes, new ad formats, and platform policy updates to maintain and improve performance. • Prepare and present weekly and monthly reports that clearly explain performance against targets, key drivers, recommended actions, and expected outcomes. • Proactively identify underperformance and recommend recovery plans, including budget reallocations, testing opportunities, and cross-functional improvements. • Work directly with regional marketing leads to review performance, communicate budget pacing, and provide proactive insights to support decision-making. • Partner with Content, Creative, Web, and Sales teams to ensure messaging, landing pages, and campaign assets are optimised for conversion.

• Establish partnerships with brands, distributors, business coaches, education companies, service providers for salons, influencers, etc and build relationships with their representatives to generate lead referrals for Phorest. • Proactively communicate with reps to determine how best to approach prospect salons e.g. introductions, ride-alongs, etc. • Ensure referral partners are set up with correct lead forms and ensure leads are captured through correct processes and tracked • Nurture relationships with Referral Partners to generate opportunities • Identify Partnership opportunities and events to drive lead and opportunity generation • Manage and reconcile all payments to referral partners on a monthly basis • Proactively engage with North American Sales and Marketing Teams to execute Partnership events ( obtaining lists/ inviting salons/ Following up with partner contacts) • Support North American Brand Partnerships by driving engagement and adoption with salons. This would include salon visits/ ride-alongs with brand sales reps/ recommending Phorest salons for pilot exercises/ Working with salons to ensure they understood the benefits of the partnership

• Delivering a high standard of technical customer service and building strong customer relationships • Production issue troubleshooting, resolution, and root cause analysis - you will have access and learn to use our advanced production monitoring tools • Be part of a team of software engineers, attending stand-ups, and planning sessions • Investigation of reported issues in the system to make sure we are responding to clients needs in a timely manner. • Escalation of appropriate issues to the Product and Development teams • Creating and maintaining concise and clear knowledge articles • Mentoring for Level 2 (L2) engineers to help them progress in their career

• Own a portfolio of onboarding salons each month (typically up to ~20), managing them through the full onboarding journey from kickoff to go-live. • Help salon owners quickly understand and realise the value of Phorest — from core setup to advanced features. • Design and deliver onboarding plans tailored to each business, including education through Phorest Academy, instructor-led training, and strategic guidance. • Drive strong product adoption across key features such as PhorestPay, Online Store, and Online Reputation. • Partner closely with the Sales team to ensure a smooth transition from purchase to launch. • Lead “Graduation” conversations with salon owners, showcasing the impact Phorest is already delivering before they transition to our Grow team. • Forecast your monthly pipeline with your Team Lead and ensure your accounts successfully go live within agreed timelines. • Act as a trusted advisor and escalation point, solving challenges with practical, action-oriented solutions.