Role Description The Optum Serve IAM Provisioning Analyst is responsible for provisioning, modifying, and deprovisioning user access across enterprise systems by fulfilling access requests and related identity platforms while ensuring security, compliance, and service level expectations are met. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Execute standard user access provisioning, modifications, and deprovisioning based on approved requests and documented procedures. - Setup and maintain AD/EntraID accounts, mailboxes (on-prem & O365) and distribution lists throughout their lifecycle on multiple domains. - Process access requests through approved IAM platforms (e.g., Sailpoint, EntraID, Delinea). - Actively manage tickets and shared mailboxes, prevent access request backlogs, and assist with access requests submitted through ServiceNow, SECURE, or other enterprise request platforms. - Assist in maintaining supporting infrastructure systems within Optum Serve’s environment (RSA, Exchange, Brivo, Azure). - Escalate non-standard, high-risk, or unclear access requests to senior IAM team members or other IT teams. - Required to participate in a scheduled on-call rotation to assist with time-sensitive IAM requests and access issues outside of standard business hours, with guidance from senior team members as needed. - Maintain centralized documentation including SOPs, work instructions and other documentation as assigned. - Maintain accurate documentation and request notes to support audit, compliance, and reporting needs. - Support periodic access reviews and recertification campaigns, including remediation activities as assigned. - Follow security best practices, including provisioning “Least Privilege”, secure password sharing SOPs and securely identifying end users at the start of any interaction. Qualifications - Associate’s degree in Information Technology, Information Systems, Cybersecurity, or a related field. - 2+ years of experience troubleshooting hardware and software access issues. - 1+ years of experience with IAM platforms (Entra ID, Active Directory, Sailpoint). - 1+ years of experience to provision, modify, and deprovision user and group access across multiple Active Directory domains while adhering to domain-specific policies, security controls, and documented IAM procedures. - United States citizenship is required for this position. - Ability to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top-Secret security clearance. Requirements - Bachelor’s degree in Information Technology or equivalent experience (preferred). - 3+ years of experience with IAM Platforms (preferred). - Ability to work independently and with IT or cross-functional teams (preferred). - Strong analytical and troubleshooting skills (preferred). - Strong written and verbal communication skills, with the ability to clearly document work, explain technical information to non-technical stakeholders, and collaborate effectively with team members and business partners (preferred). - ITIL certification (preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

Role Description DeepIntent is seeking a Platform Support Analyst to join its growing team based in New York, New York. The Platform Support Analyst will report to the Sr. Director, Platform Support. - Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (Client Success, Platform Operations, Product, Analytics, and Sales) - Monitor platform health; investigate and escalate issues - Troubleshoot all platform applications, providing triage, resolution, or recommendations - Manage incoming platform requests from internal users via JIRA tickets, Slack, and emails - Write basic SQL queries that can be used for data analysis and pulling reports - Coordinate and assist in Product feedback sessions; assist with functional and technical documentation. Qualifications - 2+ years of working experience in the digital marketing/advertising technology field, with an emphasis on DSP or Programmatic, and 1+ years in a customer-facing environment - Knowledge of ad tech/programmatic platform technologies, Data, DSPs, SSPs, Ad Exchanges, Ad Servers, and/or verification tools - Ability to analyze performance data and make compelling recommendations for internal strategy and optimizations - Experience and knowledge within SQL; understand concepts and ability to write basic queries that can be used for data analysis and pulling reports - Willingness to learn the technical and functional aspects of DeepIntent's platform - Basic knowledge of HTML and JavaScript - Desire to work in a rapidly growing and ever-changing environment - Strong verbal and written communication skills, working/communicating with internal teams and external clients, providing white-glove service - Detail-oriented, well-organized, flexible, and comfortable working independently - Technical aptitude to learn new technologies Benefits - Competitive base salary plus performance-based bonus or commission - Comprehensive medical, dental, and vision insurance - 401K match program - Unlimited PTO policy and paid holidays - Remote friendly culture with flexible work options - Career development and advanced education support - WFH and internet stipends - Many more perks and benefits!

- Conducting initial assessments and functional behavior assessments to develop individualized behavior intervention plans (BIPs) - Supervising and training Registered Behavior Technicians (RBTs) and other staff members - Collaborating with families, caregivers, and other service providers to ensure a comprehensive and coordinated approach to treatment - Monitoring client progress and making adjustments to treatment plans as needed - Providing ongoing support and guidance to families and caregivers - Staying up to date with the latest research and best practices in ABA - **All time Paid: 75% billable hours during your workweek, 25% non-billable hours**

• Handle large volumes of data from legacy ERPs and clients' unstructured spreadsheets. • Configure client accounts on the platform and set up the initial behavior of AI Agents. • Keep the project management tool rigorously up to date. • Monitor clients' first days of use, resolving immediate operational bottlenecks.