Role Description We are seeking a proactive Customer Support Executive to deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving. As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek’s reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team. Outcomes - Multichannel Support: - Follow up with clients for feedback and submissions of documents. - Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity. - Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions). - Problem Solving: - Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed. - Collaboration: - Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service. - Continuous Improvement: - Identify recurring customer pain points and suggest improvements to workflows or help center content. Qualifications - Bachelor's Degree in any field. - Fluent in spoken English, Mandarin (non-negotiable), and Cantonese will be a great advantage. - Minimum 0-2 years in customer support (experience in Fintech, SaaS, or professional services preferred). - Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail. - Self-motivated with a dedicated, quiet workspace and stable internet connection. Requirements - Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings). - Experience in a fast-paced startup/scale-up environment. Benefits - Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh. - Flexibility: Work from home and the option to work fully remote from anywhere in the world for 1 month each year. - Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan. - Personal growth: Responsibility and autonomy, with a range of internal and external training programmes.

Provide day-to-day administrative support by answering and directing incoming calls, greeting visitors, maintaining visitor logs, and performing various clerical duties to ensure efficient operations and excellent customer service.

Answer incoming calls and direct them appropriately, welcome on-site visitors, manage mail and communication, and maintain appointment calendars while providing general information about the community to callers and guests.

Role Description We are seeking a Patient Support Specialist on behalf of our US-based client, a leading provider of innovative mental health and wellness treatments, including FDA-approved ketamine infusion therapy and Spravato (esketamine) treatments. The clinic serves patients struggling with treatment-resistant depression, anxiety, PTSD, OCD, and chronic pain, offering compassionate, medically supervised care. You will be embedded within the client’s operations, serving as a vital point of contact for patients throughout their treatment journey, ensuring they remain supported, informed, and engaged with the care plans designed for them. This role is ideal for someone with a strong healthcare background, excellent communication skills, and a genuine passion for patient care and support. As a Patient Support Specialist, you will be responsible for: - Engaging with patients telephonically to support and encourage adherence to their care plans. - Acting as a compassionate point of contact for patients, helping them understand treatment plans, medication routines, and the importance of following medical guidance. This is not a sales role. We are looking for someone with: - Empathy - Patience - Emotional intelligence - The ability to build trust with patients PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 0:00 AM South African time – subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company). - Salary Range: This position offers between R18 000 - R27 000 GROSS (before deductions), depending on experience. Please note that there are no additional company benefits such as Medical Aid, Provident Fund, etc. - You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Qualifications - Previous healthcare, patient support, or medical administration experience - Excellent verbal and written English communication skills - Strong empathy and bedside manner - Ability to handle sensitive conversations professionally - Comfortable working in a fast-paced remote environment - Computer literate with strong administrative skills Requirements - Proficient in MS Office and general computer navigation - Comfortable working with CRM, EMR, or patient management systems (training will be provided) - Able to accurately capture notes and patient records during and after calls Preferred Background - Medical Practice Management - Nursing - Pharmacist Assistance - Healthcare Coordination - Patient Liaison - Case Management - Psychology or Social Work - Healthcare Administration If you are not contacted within 14 working days, please consider your application unsuccessful.