Provide day-to-day administrative support by answering and directing incoming calls, greeting visitors, maintaining visitor logs, and performing various clerical duties to ensure efficient operations and excellent customer service.

Answer incoming calls and direct them appropriately, welcome on-site visitors, manage mail and communication, and maintain appointment calendars while providing general information about the community to callers and guests.

Role Description We are seeking a Patient Support Specialist on behalf of our US-based client, a leading provider of innovative mental health and wellness treatments, including FDA-approved ketamine infusion therapy and Spravato (esketamine) treatments. The clinic serves patients struggling with treatment-resistant depression, anxiety, PTSD, OCD, and chronic pain, offering compassionate, medically supervised care. You will be embedded within the client’s operations, serving as a vital point of contact for patients throughout their treatment journey, ensuring they remain supported, informed, and engaged with the care plans designed for them. This role is ideal for someone with a strong healthcare background, excellent communication skills, and a genuine passion for patient care and support. As a Patient Support Specialist, you will be responsible for: - Engaging with patients telephonically to support and encourage adherence to their care plans. - Acting as a compassionate point of contact for patients, helping them understand treatment plans, medication routines, and the importance of following medical guidance. This is not a sales role. We are looking for someone with: - Empathy - Patience - Emotional intelligence - The ability to build trust with patients PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 0:00 AM South African time – subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company). - Salary Range: This position offers between R18 000 - R27 000 GROSS (before deductions), depending on experience. Please note that there are no additional company benefits such as Medical Aid, Provident Fund, etc. - You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Qualifications - Previous healthcare, patient support, or medical administration experience - Excellent verbal and written English communication skills - Strong empathy and bedside manner - Ability to handle sensitive conversations professionally - Comfortable working in a fast-paced remote environment - Computer literate with strong administrative skills Requirements - Proficient in MS Office and general computer navigation - Comfortable working with CRM, EMR, or patient management systems (training will be provided) - Able to accurately capture notes and patient records during and after calls Preferred Background - Medical Practice Management - Nursing - Pharmacist Assistance - Healthcare Coordination - Patient Liaison - Case Management - Psychology or Social Work - Healthcare Administration If you are not contacted within 14 working days, please consider your application unsuccessful.

Role Description Ciklum is looking for a Customer Support Specialist to join our team full-time in Poland. As a Customer Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities: - Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify - Documentation and archiving of customer orders in the ticketing system - Managing individual customer communication - Ensuring correct billing of services provided according to defined pricing - Maintaining customer master data in the CRM system - Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements - Taking on general administrative and commercial tasks Qualifications - Completed commercial apprenticeship, degree, or career changer with commercial background - Ability to quickly and independently familiarize yourself with complex topics - Understanding of and interest in technical processes - Ideally, prior experience in customer service or customer-oriented work - Fluent written and spoken knowledge of German and good knowledge of English Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment - Growth focus: Take on large-scale projects with a global impact and expand your expertise - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies - Flexibility: Enjoy flexibility – full remote working possibilities - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations Company Description At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. With delivery centers in Wrocław and Gdańsk, our 300+ professionals in Poland drive forward-thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.