Role Description We are seeking a Patient Support Specialist on behalf of our US-based client, a leading provider of innovative mental health and wellness treatments, including FDA-approved ketamine infusion therapy and Spravato (esketamine) treatments. The clinic serves patients struggling with treatment-resistant depression, anxiety, PTSD, OCD, and chronic pain, offering compassionate, medically supervised care. You will be embedded within the client’s operations, serving as a vital point of contact for patients throughout their treatment journey, ensuring they remain supported, informed, and engaged with the care plans designed for them. This role is ideal for someone with a strong healthcare background, excellent communication skills, and a genuine passion for patient care and support. As a Patient Support Specialist, you will be responsible for: - Engaging with patients telephonically to support and encourage adherence to their care plans. - Acting as a compassionate point of contact for patients, helping them understand treatment plans, medication routines, and the importance of following medical guidance. This is not a sales role. We are looking for someone with: - Empathy - Patience - Emotional intelligence - The ability to build trust with patients PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 0:00 AM South African time – subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company). - Salary Range: This position offers between R18 000 - R27 000 GROSS (before deductions), depending on experience. Please note that there are no additional company benefits such as Medical Aid, Provident Fund, etc. - You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Qualifications - Previous healthcare, patient support, or medical administration experience - Excellent verbal and written English communication skills - Strong empathy and bedside manner - Ability to handle sensitive conversations professionally - Comfortable working in a fast-paced remote environment - Computer literate with strong administrative skills Requirements - Proficient in MS Office and general computer navigation - Comfortable working with CRM, EMR, or patient management systems (training will be provided) - Able to accurately capture notes and patient records during and after calls Preferred Background - Medical Practice Management - Nursing - Pharmacist Assistance - Healthcare Coordination - Patient Liaison - Case Management - Psychology or Social Work - Healthcare Administration If you are not contacted within 14 working days, please consider your application unsuccessful.

Role Description Ciklum is looking for a Customer Support Specialist to join our team full-time in Poland. As a Customer Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities: - Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify - Documentation and archiving of customer orders in the ticketing system - Managing individual customer communication - Ensuring correct billing of services provided according to defined pricing - Maintaining customer master data in the CRM system - Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements - Taking on general administrative and commercial tasks Qualifications - Completed commercial apprenticeship, degree, or career changer with commercial background - Ability to quickly and independently familiarize yourself with complex topics - Understanding of and interest in technical processes - Ideally, prior experience in customer service or customer-oriented work - Fluent written and spoken knowledge of German and good knowledge of English Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment - Growth focus: Take on large-scale projects with a global impact and expand your expertise - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies - Flexibility: Enjoy flexibility – full remote working possibilities - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations Company Description At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. With delivery centers in Wrocław and Gdańsk, our 300+ professionals in Poland drive forward-thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Title: Customer Service Representative I Location: Virginia Beach, VA Hybrid Full time Job requisition id JR-98924 Job Description: Work Shift First (Days) Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education - High school diploma or equivalent Required Experience - Two years of customer service experience required - Previous data entry experience required - Prior scheduling experience required - Familiar with Epic beaker preferred - Experience in a high-volume call center preferred Benefits: Caring For Your Family and Your Career - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down - $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Role Description As the Customer Account Specialist you will serve as the primary point of contact for all order‑related activities, ensuring a seamless experience throughout the order lifecycle. - Build strong customer relationships, managing order accuracy and timeliness. - Support overall customer loyalty through excellent communication and problem resolution. - Collaborate closely with internal teams to ensure customer needs are met efficiently and effectively. Qualifications - High School Diploma or equivalent and 1-3 years of experience in customer service, order management, supply chain, or a related field. - Strong understanding of order fulfillment processes and customer account management. - Excellent communication skills with the ability to manage multiple requests in a fast-paced environment. - Experience working with Microsoft Excel and Word. - Strong attention to detail and problem-solving ability. Requirements - Experience in manufacturing, distribution, or similar operational environments (preferred). - Experience using SAP is a plus. - Familiarity with process improvement tools or methodologies (Lean, Six Sigma). Benefits - Competitive compensation. - Robust benefits. - Support for associates every step of their career.