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Somos um Ecossistema de Soluções Estratégicas.
Service Manager
Location
United States
Posted
13 days ago
Salary
0
Seniority
Senior
Job Description
Service Manager
SpartanX
• Oversee daily service operations and technician workflows • Review service queues, escalations, and active projects • Ensure proper scheduling based on urgency, geography, and technician skill level • Monitor service timelines and maintain department KPIs • Lead remote communication with technicians, operations, and homeowners • Assist with escalated homeowner concerns and operational resolutions • Review all incoming service requests prior to dispatch • Determine likely root-cause issues before assigning service calls • Ensure technicians are dispatched with the proper tools and equipment • Manage technician productivity and service quality • Hold technicians accountable for thorough repairs and complete reporting
Job Requirements
- Strong leadership and operational management experience
- Prior experience in residential solar service operations preferred
- Ability to analyze service trends and identify root causes
- Strong understanding of solar systems, monitoring platforms, and troubleshooting workflows
- Exceptional organizational and communication skills
- Ability to manage remote workflows and technician accountability
- Experience with scheduling systems, CRMs, and service management software
- High attention to detail and process consistency
- Ability to remain calm and solution-focused under pressure
- Strong customer service mindset with professional communication skills
Benefits
- Competitive compensation
- Remote leadership opportunity
- Growth opportunities within a rapidly expanding solar company
- Team-focused culture built on accountability and professionalism
- Opportunity to directly influence operational performance and customer satisfaction
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