• Analyze and interpret results from AI Runtime Security POCs, including red-team campaigns, prompt/response scans, and inference-layer inspections. • Diagnose false positives and false negatives, explaining root causes in clear, customer-friendly language. • Help define acceptable risk thresholds and success criteria for enterprise AI security deployments. • Partner with customers to refine prompts, policies, scanner descriptions, and evaluation strategies. • Act as the escalation point for complex AI behavior questions during evaluations and pilots. • Support customer workshops focused on AI testing methodology, evaluation frameworks, and AI risk interpretation. • Translate model behavior and statistical outcomes into business-relevant narratives (risk, compliance, trust, readiness). • Assist in shaping POC readouts, executive summaries, and customer-facing reports. • Serve as the bridge between Solutions Engineering, Product, and Data Science when interpreting scanner performance and model behavior. • Help define internal best practices for: FP/FN analysis, Evaluation datasets, Prompt and policy tuning, Scanner validation strategies. • Create internal guidance, playbooks, and examples to raise the overall AI literacy of the SE team. • Provide feedback to Product and Engineering based on real-world customer testing patterns.

• Serve as escalation point for Analysts; provide guidance and document complex resolutions • Coordinate project implementations including scheduling, vendor coordination, and quality oversight • Advise clients on configuration best practices and emerging technologies • Perform quality assurance processes on projects, tasks, and service requests • Investigate and resolve complex client infrastructure, endpoint, and application issues • Identify product, service, and process weaknesses and recommend improvements • Create and maintain knowledge base articles for complex and escalated issues • Provide detailed, accurate service request and project documentation at every step • Mentor Analysts and contribute to their technical development through the Navanta Mentorship Program • Participate actively in team standups, knowledge shares, and retrospectives

• Conduct steady-state transmission system analysis using TARA or related software to evaluate large load and data center interconnection opportunities, identify network upgrade risks, and assess mitigation pathways. • Support technical analysis associated with large load interconnection and transmission service requests across U.S. markets, with emphasis on ERCOT, MISO, SPP, and PJM. • Review utility, ISO, and consultant study results to determine feasibility, upgrade exposure, and schedule risk for prospective projects. • Develop data-driven tools, screening methods, and dashboards to improve interconnection evaluation, portfolio prioritization, and decision-making. • Use Python to automate data processing, study workflows, case management, and repetitive analytical tasks. • Leverage AI-driven tools such as Perplexity and GitHub Copilot, where appropriate, to improve workflow speed, document review, research efficiency, code development, data organization, and technical screening. • Participate in interconnection scoping meetings and other technical discussions with utilities, consultants, and grid authorities. • Monitor and assess transmission planning, queue reform, and large load integration developments that affect project strategy in key markets. • Support technical due diligence on transmission and interconnection constraints for prospective development opportunities. • Provide technical guidance to internal teams on transmission and interconnection considerations, including upgrade risk, study assumptions, and market-specific process requirements. • Attend and contribute to stakeholder meetings and calls in ERCOT, MISO, SPP, and PJM, especially those related to data centers, large load integration, interconnection policy, queue management, and transmission planning. • Track stakeholder initiatives, tariff changes, and policy developments related to large load interconnection and communicate key implications to internal stakeholders.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices - all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners. What you get to do in this role: - Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer's technology landscape, while informing customer on governance best practices - Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow - Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations - Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps - Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team - Enable and mentor other members of the ServiceNow delivery team and partner ecosystem - Up to 20% travel annually, driven by customer needs and internal meetings Qualifications To be successful in this role, we need someone who has: - Must be native level in Japanese - No allergy to use English in business scene - Must be authorized working in Japan - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies - inclusive of integrations and portals - At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow or similar solutions - Vast experience with leading creator, integration, software/platform experience - Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems - Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success - Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions - Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude - Experience conducting solutions presentations and obtaining customer acceptance to solution design - Strong capabilities in forging trust, engaging a remote or in-person audience - Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams - A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies - ServiceNow Certifications (Required within the first 180 days): - Certified System Administrator (CSA) - Certified Application Developer (CAD) - ITSM Certified Implementation Specialist (CIS) - CSM Certified Implementation Specialist (CIS) - Service Provider Implementer (CIS-SP) - Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM) - Desired ServiceNow Certifications (required or must achieve within the first year): - Certified Technical Architect Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.