Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices - all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners. What you get to do in this role: - Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer's technology landscape, while informing customer on governance best practices - Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow - Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organisations - Establish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps - Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team - Enable and mentor other members of the ServiceNow delivery team and partner ecosystem - Up to 20% travel annually, driven by customer needs and internal meetings Qualifications To be successful in this role, we need someone who has: - Must be native level in Japanese - No allergy to use English in business scene - Must be authorized working in Japan - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies - inclusive of integrations and portals - At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow or similar solutions - Vast experience with leading creator, integration, software/platform experience - Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems - Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success - Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions - Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude - Experience conducting solutions presentations and obtaining customer acceptance to solution design - Strong capabilities in forging trust, engaging a remote or in-person audience - Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes, workflows, and diagrams - A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies - ServiceNow Certifications (Required within the first 180 days): - Certified System Administrator (CSA) - Certified Application Developer (CAD) - ITSM Certified Implementation Specialist (CIS) - CSM Certified Implementation Specialist (CIS) - Service Provider Implementer (CIS-SP) - Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM) - Desired ServiceNow Certifications (required or must achieve within the first year): - Certified Technical Architect Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Diseñar arquitecturas modernas basadas en microservicios, APIs y EDA • Acompañar técnicos equipos de desarrollo y QA • Definir estrategias de observabilidad técnica y funcional • Construir visualizaciones en New Relic

• Own the business success of your workload across APJ. • Develop and execute a regional “Workload Business Plan” with measurable goals and actions. • Conduct TAM and whitespace analysis to identify growth opportunities. • Collaborate with Sales, SE, Marketing, and Partner Leadership to track and execute regional GTM plays for your workload. • Maintain alignment with HQ and product teams to refine technical messaging (“Why Everpure / Why Now”). • Track progress and report quarterly insights and outcomes to leadership. • Take ownership for integrating your solution strategy into the top strategic account Technical Account Plans, ensuring clear actions that drive expansion and sustained workload growth. • Act as a trusted advisor and workload strategist, partnering with account teams, alliance partners, to uncover insights that shape Everpure’s positioning and accelerate workload adoption, pipeline generation, bookings growth.

• Own the practice of Solutions Architecture across a portfolio of engagements: talent, methods, risk posture, and technical strategy aligned to business outcomes—especially as clients adopt Intelligent Applications and LLM platforms. • Set what “good solutioning” looks like—review models, accelerators, risk frameworks—and represent architecture tradeoffs to executive stakeholders. • Contribute to highest-risk programs directly, primary accountability is scaling the capability. • Set practice strategy: capability model, hiring bar, leveling alignment, onboarding, communities of practice. • Establish portfolio governance: architecture review boards, exceptions, security/reliability minimums, vendor/architecture risk processes. • Grow talent: performance coaching, sponsorship, succession planning for Staff/Principal paths. • Define reusable assets: reference architectures, decision templates, NFR catalogs, threat modeling kits, engagement playbooks. • Partner with sales/delivery leadership on technical win strategy, estimates risk ranges, and delivery feasibility. • Drive LLM architecture governance with measurable controls: policy, evaluations, monitoring, incident readiness, vendor/model posture. • Align CI/CD, observability, and platform standards across engagements with enterprise constraints.