Role Description At McGraw Hill, our Business Technology Support Associate ensures technical issues affecting the Customer Experience Team (CXT) are resolved quickly to maintain efficient customer interactions across onshore, remote, and offshore teams. You will deliver real-time troubleshooting for technical issues that agents encounter while assisting customers, ensuring prompt resolutions to keep contacts on track and efficient. You will escalate system-related problems that hinder service and support the onboarding and offboarding of agents by ensuring they have the proper tools and access. You will be responsible for: - Communicating system outages promptly and escalating complex issues to senior teams to ensure minimal disruption and smooth operations. - Monitoring the health and performance of systems supporting CXT agents and proactively identifying potential issues impacting operations. - Troubleshooting hardware, software, and system issues while ensuring minimal disruption to agent productivity. - Managing system support requests through ticketing, chat, and phone channels while guiding team members on effective troubleshooting practices. - Providing clear communication to leadership regarding incident status, impact, and resolution timelines. - Partnering with Business Technology Support Specialists and other technology stakeholders to support system enhancements, testing activities, and technology initiatives impacting CXT operations. - Providing demonstrations and operational guidance to leadership and stakeholders regarding system changes or new capabilities. - Developing and maintaining documentation, troubleshooting guides, and workflows to ensure consistent system support and operational compliance. - Sharing best practices, troubleshooting techniques, and operational insights to strengthen team capability and consistency. Qualifications - Minimum 1 year of experience in business technology support. - Strong attention to detail and structured thinking. - Strong written and verbal communication skills. - Excellent communication and stakeholder-management abilities. Benefits - Opportunity to own your growth and develop in a culture of curiosity and innovation. - Collaborative environment where everyone shares a passion for success.

Manage and analyze information to support data management efforts, ensure data quality and retention, and maintain metadata repositories while collaborating with cross-functional teams to drive process improvements and compliance.

Title: Director of Operations / Business Continuity Manager Location: Lehi Full Time • Job Description: Responsive recruiter Benefits: - Bonus based on performance - Opportunity for advancement - Profit sharing About the Company We are an established service business that has grown largely through the efforts of one key individual. To reduce dependency on a single person and ensure sustainable growth, we are hiring a Director of Operations / Business Continuity Manager. This role will help institutionalize knowledge, build strong processes and lead our team through the next phase of expansion. Position Summary The Director of Operations / Business Continuity Manager oversees day‑to‑day functions while designing systems that allow the business to operate smoothly even when key personnel are unavailable. You will coordinate across departments, standardize procedures, document critical information and lead cross‑training and succession initiatives. The role reports directly to the owner/CEO and requires both hands‑on operational management and strategic planning. Key Responsibilities - Run daily operations: coordinate activities across sales, marketing, finance, customer service and field teams; assign priorities and monitor performance. - Standardize and document processes: develop policies and procedures, capture institutional knowledge and ensure critical information is accessible to others. - Cross‑train and develop staff: implement programs that teach employees critical skills, identify high‑potential team members and prepare them to step into key roles. - Improve efficiency and profitability: analyze workflows and budgets, identify bottlenecks and implement improvements to increase productivity and reduce waste. - Manage budgets and resources: prepare operating budgets, oversee spending, track key metrics and collaborate with finance on forecasting. - Lead hiring and training: recruit and onboard new employees, supervise staff and ensure consistency in training and performance expectations. - Maintain relationships: serve as the primary point of contact for vendors, clients and partners, ensuring reliable service and communication. - Develop continuity plans: create transition and contingency plans to keep the business running during absences or turnover and regularly test and update these plans. - Support strategic planning: work with the CEO to translate vision into actionable objectives, identify growth opportunities and manage change. Qualifications - 5+ years of leadership experience in operations management, business administration or a related field. - Proven ability to design and implement policies, procedures and standardized processes across departments. - Experience with budgeting, forecasting, KPI tracking and resource management. - Strong communication, interpersonal and leadership skills; ability to coordinate cross‑functional teams and mentor staff. - Demonstrated success in process improvement, cross‑training and succession planning. - Proficiency with business software (productivity suites, project management tools, CRM/ERP). - Bachelor’s degree in business, operations or related discipline (advanced degree or certifications a plus). Compensation & Benefits We offer a competitive salary, performance‑based incentives, paid time off and professional development opportunities. Hybrid work arrangements may be considered. How to Apply Please submit your resume and a brief cover letter explaining how your experience fits this role. Highlight examples of how you have improved operations, standardized processes or led cross‑training initiatives. We review applications as they come in and look forward to hearing from you. We are an equal opportunity employer and welcome all qualified candidates to apply. Compensation: $55,000.00 - $75,000.00 per year Conserva Irrigation is constantly looking to add the best irrigation and sprinkler repair professionals to our team. We have open job positions all over the country for irrigation sales, field technicians, as well as office and administrative team members. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Conserva Irrigation Corporate.

• Support the transformation of legacy enterprise applications into a modern technology stack (e.g., React-based). • Work closely with business stakeholders, technical teams, and project managers to gather requirements and create user stories. • Conduct gap analysis, create BRDs, BPMs, and wireframes as needed. • Collaborate in an Agile environment, participating in sprint planning and backlog management with Jira.