Role Description The Customer Service Supervisor exists to lead frontline performance with consistency, clarity, and care across the assigned support function, whether phone, email, live chat, or a blend of channels. This role is responsible for: - Coaching people and maintaining service standards. - Strengthening onboarding and quality practices. - Creating the operating rhythm that helps agents deliver a high-trust customer experience. - Supporting the phone team, including real-time agent support, phone coverage oversight, call quality, escalation handling, coaching, and ensuring the team is staffed and prepared. Qualifications - 2-3 years of customer service, contact center, or support operations experience. - At least 1 year in a people leadership, supervisor, or team management capacity. - Experience coaching frontline employees on service quality, productivity, communication, and customer handling skills. - Strong written and verbal communication skills. - Ability to maintain a dedicated, distraction-free workspace. Requirements - Working knowledge of QA reviews, escalations, scheduling, attendance management, and performance documentation. - Comfort using support and business tools such as Help Scout, phone systems, Shopify, Google Workspace, and Slack. - Ability to interpret performance data and spot trends. - Experience supporting or leading phone-based customer service teams. - Comfort balancing people leadership with operational awareness. Benefits - Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees. - Generous Paid time off to support balance and rest. - Paid sick time for when you need it. - Six (6) paid holidays each year. - Paid parental leave for growing families. - 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance. - 401(k) with up to a 4% company match after one year of service. - Monthly product stipend or access to perfectly imperfect damaged product. Company Description Paleovalley and Wild Pastures were born from a simple but radical idea: real food can heal — people, animals, and the planet. Today, Paleovalley crafts deeply nourishing snacks and supplements made with organic ingredients and honorable sourcing. Wild Pastures connects small American farmers practicing regenerative agriculture with customers who believe better food is worth fighting for. We’re a team of grounded doers, curious thinkers, bold builders, and warm humans who like to laugh while doing meaningful work. If you feel energized by impact, drawn to mission, and ready to join a company rewriting the future of food, we’d love to meet you!

Role Description The Customer Service Supervisor exists to lead frontline performance with consistency, clarity, and care across the assigned support function, whether phone, email, live chat, or a blend of channels. This role is responsible for: - Coaching people and maintaining service standards. - Strengthening onboarding and quality practices. - Creating the operating rhythm that helps agents deliver a high-trust customer experience. - Supporting the phone team, including real-time agent support, phone coverage oversight, call quality, escalation handling, coaching, and ensuring the team is staffed and prepared to deliver a consistent customer experience. What You’ll Do - Lead day-to-day people management for assigned agents and Customer Service Team Leads. - Set clear expectations around service quality, productivity, schedule adherence, and customer experience. - Own quality oversight for the assigned function by reviewing interactions and delivering actionable feedback. - Support hiring and onboarding by partnering with the Director of Customer Service. - Monitor team performance against key service metrics and identify risks and improvement opportunities. - Approve timecards, paid time off, and scheduling requests. - Serve as an escalation point for complex customer situations. - Partner with Team Leads and peers to maintain smooth daily operations. - Document performance themes, development needs, and operational observations. - Help strengthen team engagement, accountability, and retention. - Oversee day-to-day phone team operations. - Partner with the Director of Customer Service to review staffing needs and performance. - Provide direct, supportive, and actionable coaching on phone handling and customer interactions. - Maintain visibility into recurring customer concerns and communicate trends to leadership. Qualifications - 2-3 years of customer service, contact center, or support operations experience. - At least 1 year in a people leadership, supervisor, or team management capacity. - Experience coaching frontline employees on service quality and customer handling skills. - Working knowledge of QA reviews, escalations, scheduling, and performance documentation. - Comfort using support and business tools such as Help Scout, phone systems, Shopify, Google Workspace, and Slack. - Strong written and verbal communication skills. - Ability to maintain a dedicated, distraction-free workspace. - Experience supporting or leading phone-based customer service teams. - Comfort balancing people leadership with operational awareness. Bonus Points - Experience supporting both phone and written support channels in an e-commerce environment. - Experience in CPG, natural foods, subscription, wellness, or mission-driven consumer brands. - Familiarity with onboarding design, calibration practices, or continuous improvement work inside customer service. - Experience supporting distributed or fully remote customer service teams. - Personal alignment with real food, regenerative agriculture, or wellness-focused brands. - Comfort working within evolving processes and helping shape operational improvements. Benefits - Medical, dental, and vision coverage with 100% employer-paid dental/vision. - Generous Paid time off to support balance and rest. - Paid sick time for when you need it. - Six (6) paid holidays each year. - Paid parental leave for growing families. - 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance. - 401(k) with up to a 4% company match after one year of service. - Monthly product stipend or access to perfectly imperfect damaged product. Company Description Paleovalley and Wild Pastures were born from a simple but radical idea: real food can heal — people, animals, and the planet. Today, Paleovalley crafts deeply nourishing snacks and supplements made with organic ingredients and honorable sourcing. Wild Pastures connects small American farmers practicing regenerative agriculture with customers who believe better food is worth fighting for. We’re a team of grounded doers, curious thinkers, bold builders, and warm humans who like to laugh while doing meaningful work. If you feel energized by impact, drawn to mission, and ready to join a company rewriting the future of food, we’d love to meet you!

• Respond to customer enquiries via email, live chat, and phone in a timely and professional manner • Diagnose and resolve customer issues, escalating complex cases where necessary • Maintain accurate records of all customer interactions in the CRM system • Follow up with customers to ensure issues are fully resolved and satisfaction is confirmed • Identify recurring issues and flag them to the product or operations team • Contribute to the development and improvement of support documentation and FAQs • Meet individual and team SLA targets consistently

Title: Customer Care Representative Location: Gastonia, NC Job Description: Position: Customer Service Representative Location: Gastonia, NC 28056 Pay Rate: $20-21/h Duration: 12-Month Contract Job Description We are seeking a dedicated Customer Service Representative to serve as the frontline connection between customers and essential service operations. This role is responsible for delivering exceptional customer support by handling billing inquiries, payment assistance, service requests, account concerns, and credit-related challenges. The ideal candidate will possess strong communication, problem-solving, and customer service skills while maintaining professionalism in a fast-paced environment. Responsibilities - Respond professionally to incoming customer calls and establish trust-based relationships - Identify customer needs and provide efficient, courteous solutions - Handle billing inquiries, payment arrangements, service requests, and account updates - Assist customers experiencing credit difficulties and service termination notices - Support customers during gas-related emergency situations - Negotiate payment plans while adhering to regulatory guidelines - Accurately document account interactions and follow-up actions - Utilize customer information systems and internal applications daily - Meet productivity, quality, and customer satisfaction goals - Perform administrative and account support tasks as needed - Maintain adherence to operational policies and procedures - Work collaboratively with team members to deliver excellent service Requirements - Proven verbal and written communication skills - Strong analytical thinking and problem-solving ability - Excellent customer service and negotiation skills - Ability to work independently with minimal supervision - Proficiency in Microsoft Office (Word, Excel, Outlook) - Ability to multitask and work under pressure - Strong interpersonal and de-escalation skills - Flexibility to work varying shifts, including nights, weekends, and emergency situations - Ability to pass background and drug screening Preferred Qualifications - 3+ years of customer service or customer contact experience - Bilingual in English/Spanish - Knowledge of billing systems, credit processes, and customer account management Work Environment - Office-based work environment - Training schedule: Monday–Friday, 8:00 AM – 5:00 PM - Full-time onsite for the first 6 months - Potential remote work eligibility after 6 months based on performance and business needs About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/. Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.