• Respond to customer enquiries via email, live chat, and phone in a timely and professional manner • Diagnose and resolve customer issues, escalating complex cases where necessary • Maintain accurate records of all customer interactions in the CRM system • Follow up with customers to ensure issues are fully resolved and satisfaction is confirmed • Identify recurring issues and flag them to the product or operations team • Contribute to the development and improvement of support documentation and FAQs • Meet individual and team SLA targets consistently

Title: Customer Care Representative Location: Gastonia, NC Job Description: Position: Customer Service Representative Location: Gastonia, NC 28056 Pay Rate: $20-21/h Duration: 12-Month Contract Job Description We are seeking a dedicated Customer Service Representative to serve as the frontline connection between customers and essential service operations. This role is responsible for delivering exceptional customer support by handling billing inquiries, payment assistance, service requests, account concerns, and credit-related challenges. The ideal candidate will possess strong communication, problem-solving, and customer service skills while maintaining professionalism in a fast-paced environment. Responsibilities - Respond professionally to incoming customer calls and establish trust-based relationships - Identify customer needs and provide efficient, courteous solutions - Handle billing inquiries, payment arrangements, service requests, and account updates - Assist customers experiencing credit difficulties and service termination notices - Support customers during gas-related emergency situations - Negotiate payment plans while adhering to regulatory guidelines - Accurately document account interactions and follow-up actions - Utilize customer information systems and internal applications daily - Meet productivity, quality, and customer satisfaction goals - Perform administrative and account support tasks as needed - Maintain adherence to operational policies and procedures - Work collaboratively with team members to deliver excellent service Requirements - Proven verbal and written communication skills - Strong analytical thinking and problem-solving ability - Excellent customer service and negotiation skills - Ability to work independently with minimal supervision - Proficiency in Microsoft Office (Word, Excel, Outlook) - Ability to multitask and work under pressure - Strong interpersonal and de-escalation skills - Flexibility to work varying shifts, including nights, weekends, and emergency situations - Ability to pass background and drug screening Preferred Qualifications - 3+ years of customer service or customer contact experience - Bilingual in English/Spanish - Knowledge of billing systems, credit processes, and customer account management Work Environment - Office-based work environment - Training schedule: Monday–Friday, 8:00 AM – 5:00 PM - Full-time onsite for the first 6 months - Potential remote work eligibility after 6 months based on performance and business needs About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/. Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Title: Customer Experience Banker- Rochester Hills, MI Location: Rochester Hills, MI time type Full time Hybrid job requisition id R0072227 Job Description: Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Title: Remote Customer Support: Inbound Phone Calls - Property Taxes - Seasonal - 04/2026 Locations: USA time type Part time posted on Posted 2 Days Ago job requisition id JR101527 Job Description: We Could Use Someone Like You in Our Crew. ModSquad has partnered with a client whose software helps property owners lower their property taxes using automation and data. It identifies overpayments and enables users to save money. This is not a sales position. Instead, you'll serve as the first point of contact for inbound customer inquiries, providing a warm and helpful experience. Key Responsibilities: - Respond to customer inquiries via inbound phone calls - Answer questions about the client’s services and sign-up process - Provide updates on existing accounts and service status - Deliver empathetic, informative, and accurate support Production Hours (Pacific Time) - Monday - Friday: 6 AM - 4 PM Commitments: - Self-schedule 20 hours per week (minimum) What We’re Looking For: - A pleasant and professional phone presence - Previous call center experience preferred, but not required - Strong multitasking and research skills - Curiosity and willingness to learn new information daily - Positive, energetic individuals who take pride in helping others Workspace Requirements: - A dedicated laptop or desktop with Windows 10 or newer - Minimum of 8 GB RAM - Wired internet connection (Ethernet required) - High-quality headset with noise-canceling microphone - Quiet, distraction-free workspace for taking calls - Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.