Title: Customer Care Representative Location: Gastonia, NC Job Description: Position: Customer Service Representative Location: Gastonia, NC 28056 Pay Rate: $20-21/h Duration: 12-Month Contract Job Description We are seeking a dedicated Customer Service Representative to serve as the frontline connection between customers and essential service operations. This role is responsible for delivering exceptional customer support by handling billing inquiries, payment assistance, service requests, account concerns, and credit-related challenges. The ideal candidate will possess strong communication, problem-solving, and customer service skills while maintaining professionalism in a fast-paced environment. Responsibilities - Respond professionally to incoming customer calls and establish trust-based relationships - Identify customer needs and provide efficient, courteous solutions - Handle billing inquiries, payment arrangements, service requests, and account updates - Assist customers experiencing credit difficulties and service termination notices - Support customers during gas-related emergency situations - Negotiate payment plans while adhering to regulatory guidelines - Accurately document account interactions and follow-up actions - Utilize customer information systems and internal applications daily - Meet productivity, quality, and customer satisfaction goals - Perform administrative and account support tasks as needed - Maintain adherence to operational policies and procedures - Work collaboratively with team members to deliver excellent service Requirements - Proven verbal and written communication skills - Strong analytical thinking and problem-solving ability - Excellent customer service and negotiation skills - Ability to work independently with minimal supervision - Proficiency in Microsoft Office (Word, Excel, Outlook) - Ability to multitask and work under pressure - Strong interpersonal and de-escalation skills - Flexibility to work varying shifts, including nights, weekends, and emergency situations - Ability to pass background and drug screening Preferred Qualifications - 3+ years of customer service or customer contact experience - Bilingual in English/Spanish - Knowledge of billing systems, credit processes, and customer account management Work Environment - Office-based work environment - Training schedule: Monday–Friday, 8:00 AM – 5:00 PM - Full-time onsite for the first 6 months - Potential remote work eligibility after 6 months based on performance and business needs About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/. Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Title: Customer Experience Banker- Rochester Hills, MI Location: Rochester Hills, MI time type Full time Hybrid job requisition id R0072227 Job Description: Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Title: Remote Customer Support: Inbound Phone Calls - Property Taxes - Seasonal - 04/2026 Locations: USA time type Part time posted on Posted 2 Days Ago job requisition id JR101527 Job Description: We Could Use Someone Like You in Our Crew. ModSquad has partnered with a client whose software helps property owners lower their property taxes using automation and data. It identifies overpayments and enables users to save money. This is not a sales position. Instead, you'll serve as the first point of contact for inbound customer inquiries, providing a warm and helpful experience. Key Responsibilities: - Respond to customer inquiries via inbound phone calls - Answer questions about the client’s services and sign-up process - Provide updates on existing accounts and service status - Deliver empathetic, informative, and accurate support Production Hours (Pacific Time) - Monday - Friday: 6 AM - 4 PM Commitments: - Self-schedule 20 hours per week (minimum) What We’re Looking For: - A pleasant and professional phone presence - Previous call center experience preferred, but not required - Strong multitasking and research skills - Curiosity and willingness to learn new information daily - Positive, energetic individuals who take pride in helping others Workspace Requirements: - A dedicated laptop or desktop with Windows 10 or newer - Minimum of 8 GB RAM - Wired internet connection (Ethernet required) - High-quality headset with noise-canceling microphone - Quiet, distraction-free workspace for taking calls - Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Title: Group Manager - Customer Care & Operations - GM Energy Location: Warren, Michigan, United States of America Job Description: The Role: The Manager, GM Energy Customer Care & Operations leads day-to-day GM Energy Care performance (especially CSAT and TTR) with a primary focus on stabilizing and standardizing the customer care operating system&mdash;processes, playbooks, training/QA, knowledge, and partner routines&mdash;so performance is reliable and scalable as GM Energy grows. This hybrid role spans contact center operations, customer success, and CX governance. Accountability includes core metrics (CSAT, NPS, TTR, AHT, transfers, case age, VIP/EPP experience, warranty efficiency) and the operating model required to support near-term operational stability while advancing readiness for the future product portfolio and deploying targeted digital/self-serve and agent-assist improvements that measurably improve resolution and advisor effectiveness. The Manager will also work closely with Customer Transformation and support key initiatives such as customer journey development and managing the governance and feedback loop for Voice of the Customer (VOC). Mandate: Run GM Energy Care to strong, stable customer outcomes while building repeatable processes, tooling, and partner governance that scale. What You&rsquo;ll Do: Run Care Operations & Performance - Own day-to-day GM Energy Care: intake, routing, case management, escalations, and journey support from installation/commissioning through ongoing service. - Drive core KPIs: CSAT, NPS, TTR, AHT, transfer rate, case age; identify top drivers and implement countermeasures. - Operationalize strategic initiatives (future product portfolio readiness, ESS, managed installer network, self-serve/AI) into clear playbooks, roles, and SLAs. Build the Operating System (Process, Tools, Governance) - Design and maintain an integrated Care operating model: SOPs/workflows, KPI definitions, dashboards, and reporting cadence. - Establish governance rhythms (CS Ops reviews, VOC/top-issues reviews) that convert Care signals into cross-functional actions. - Ensure data hygiene and metric integrity (single source of truth) and design with clear &ldquo;what must be true&rdquo; assumptions for scale. Enable Advisors (Training, QA, Knowledge) - Own training and quality assurance for advisors: role-based curriculum, certification, scorecards, calibration, and coaching loops. - Govern the knowledge base and troubleshooting content; use case/VOC insights to keep guidance accurate, searchable, and usable. Capacity Planning, Partners, and Escalations - Partner on workforce management (forecasting, staffing, schedules) to balance service levels, cost, and advisor experience across channels and tiers. - Run the VIP/EPP and executive escalation system with clear criteria, playbooks, ownership, and response standards. - Coordinate with Warranty/Product Quality and suppliers/installer networks to improve handoffs, streamline RMA flows, SLAs, and reduce NTF/rework. Lead People & Cross-Functional Outcomes - Lead and develop people leaders/senior ICs; hire, coach, and build a customer-first culture with strong accountability and psychological safety. - Serve as the operational interface across Delivery, Operations/Analytics, Product, Quality/Warranty, call-center partners, CX Transformation and enabling functions to remove roadblocks and drive decisions. - Partner with CRM and AI/Automation teams to deploy self-serve and agent-assist capabilities; ensure new tools are integrated, trained, documented, and measured. - Support hybrid work with periodic travel and planned on-call/weekend coverage for critical escalations. Future Focus - Stabilize and standardize operations by strengthening KPI definitions and reporting, tightening intake, routing, and escalation rules, reducing aged cases and repeat contacts, and reinforcing SOPs, QA calibration, and knowledge governance. - Prepare support operations for the future product portfolio, including new offers, supplier and installer expansion, modular playbooks, tiered support, onboarding readiness, and launch preparedness. - Expand digital and AI enablement through targeted self-serve, agent-assist, and knowledge-search improvements supported by strong change management and performance measurement. - Support cross-functional execution through installer/supplier governance (SLAs, handoffs, shared-case accountability) and quality/warranty efficiency (triage, NTF/rework reduction, faster RMA cycle time). Your Skills & Abilities (Required Qualifications) - 7&ndash;8 years in customer care/contact center operations, customer success, or related roles with ownership of customer and operational KPIs (e.g., CSAT, NPS, TTR, AHT). - 4+ years leading people leaders and/or mixed teams (FTE/contractors) in a high-volume, high-complexity support environment. - Demonstrated ability to build and run scalable operating systems that connect process, technology, org design, and metrics. - Strong cross-functional influence across operations, product, quality, finance, and legal to drive change without relying on positional authority. - Able to simplify ambiguity: diagnose issues, prioritize, and implement repeatable solutions in fast-changing environments. - Experience with case management/CRM and contact center tooling plus performance reporting (e.g., Salesforce Service Cloud, OneCRM/CRM2, telephony/ACD). - Clear written/verbal communication; can translate data into insights and recommendations for leadership. - Strong people leadership: coaching, performance management and prioritization, and building engaged, resilient teams. What Can Give You a Competitive Advantage (Preferred Qualifications): - Background in Automotive/OEM care, Energy/utility, or high-growth technology/SaaS customer success. - Experience with BPO/contact center operations and/or managing external suppliers and installer networks. - Familiarity with warranty/aftersales operations, installer/field service ecosystems, and CRM/reporting tools (Salesforce/OneCRM/CRM2). - Exposure to AI, automation, or self-serve capabilities in a care or CX context (e.g., bots, agent assist, knowledge search, transcript analytics). - Experience building or refining VIP programs and executive escalation processes in complex organizations. - Prior work in management consulting, operations strategy, or systems design, with a focus on scaling operating models for next-phase growth. Leadership Characteristics The ideal candidate will be: - A systems thinker who can see end-to-end across the GM Energy customer journey and design operating models that scale. - A low-ego, high-accountability operator who balances urgency with thoughtfulness and stays calm in escalations. - Data-native, comfortable working with dashboards, metrics, and VOC data to prioritize and measure impact. - A builder, not just a maintainer, who enjoys turning complexity into structure and establishing &ldquo;the way we work.&rdquo; - An inspiring people leader who can keep teams engaged, focused, and supported in a fast-paced, high-stakes environment. - A strong collaborator and connector across GM Energy Delivery & Operations, Product, Warranty, EVC, Legal, Finance, and external partners. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. &bull; The salary range for this role is $111,700- $174,700 from Pay Transparency Posting Salary Ranges). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. &bull; Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: &bull; Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. NO RELOCATION #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day &ndash; individually and collectively &ndash; to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being&ndash;at work and at home&ndash;so you can focus on realizing your ambitions. Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.