Role Description We’re looking for a Business Intelligence & Analytics Manager who can take ownership of our reporting and analytics while working closely with teams across different regions. This role is hands-on and business-facing—you’ll be responsible for building dashboards, improving reporting, and helping teams make better decisions using data. The role will lead the day-to-day BI and reporting function—building dashboards, translating business needs into data solutions, and ensuring stakeholders have clear, reliable insights. You’ll also help improve processes using data and support the growth of our analytics capability over time. Responsibilities - Dashboard & Reporting Management - Build and maintain dashboards and reports using BI tools such as Power BI, Tableau, or Looker Studio - Ensure reporting accuracy, consistency, and usability - Standardize reporting metrics and formats across teams - Stakeholder & Business Support - Work closely with stakeholders to understand reporting and analytics needs - Translate business requirements into practical dashboards and reporting solutions - Present insights in a clear and easy-to-understand way - Data & Process Improvement - Identify reporting gaps, inefficiencies, and process issues using data - Recommend improvements to workflows and reporting practices - Support data-driven decision-making across the organization - BI Operations & Documentation - Maintain reporting documentation, definitions, and best practices - Help improve data organization and reporting structures - Support and guide junior analysts where needed Benefits - Government benefits: SSS, PhilHealth, and Pag-IBIG contributions in accordance with Philippine law. - 13th month pay: Statutory 13th month pay in line with Philippine labor regulations. - Health & Dental (HMO): Company-sponsored HMO/medical plan with dental coverage. - Group Life with AD&D. - Annual Physical Exam (APE): Company-provided annual physical examination through accredited medical providers, aligned with our wellness program. - Leave benefits: Competitive vacation and sick leave entitlement above statutory minimums, plus Philippine regular and special holidays.

Title: Sr. Data Analyst, Pinterest Support Operations Location: Chicago, IL, US; Remote, US ​​​​ - Global Content Organization - Regular About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Pinterest Support Operations (PSO) is the primary customer support function at Pinterest and a key part of the customer experience with our consumer and ad products. As a Sr. Data Analyst on the team, you’ll drive analytics that improve how our customers help themselves—powering insights and decision-making across self-serve support surfaces, AI initiatives, automations, support entry points and tools. You’ll partner closely with the Director, Support Automation & Tooling, as well as stakeholders across Systems, Automation & Tooling, Help & Community, and Journey Design to define what “good” looks like, measure performance, and identify the highest-leverage opportunities to improve self-serve CSAT, automated resolution rate, cost deflection, and self-serve adoption. Together, you’ll help us build the future of support at Pinterest —driving changes that will impact Pinners, Advertisers, Merchants, Creators, and Business Partners at scale. What you’ll do: - Self-Serve Support, Automation & Tooling Analytics Roadmap. Own the analytics roadmap for self-serve support, automation and tooling. Anticipate what we need to measure next, “look around the corner” for emerging priorities, and ensure we’re answering the most important questions with the right data and insights. - Business Analytics & Dashboards. Design, build and maintain Tableau dashboards, recurring analyses, and/or AI solutions that provide a clear, trusted view of self-serve support, automation and tooling performance. Define and socialize metric definitions and KPIs (e.g., self-serve CSAT, automated resolution rate, cost deflection, self-serve adoption), and translate trends into actions in partnership with key stakeholders. - Strategic Analyses & Thought Leadership. Tackle ambiguous, high-impact problems—from measuring the impact of automation initiatives to evaluating new self-serve experiences. Frame the problem, establish success metrics, run deep-dive analyses, and craft clear recommendations for stakeholders and leadership. - Experimentation & Measurement. Partner with cross-functional teams to design and evaluate pilots and experiments (e.g., self-serve journey changes, tooling/automation interventions). Ensure measurement plans are sound, results are interpretable, and learnings are captured and reused. - Decision Support & Scenario Modeling. Build models and decision frameworks to support prioritization and planning (e.g., estimating self-serve CSAT, projecting adoption, explaining gaps between expected vs. observed performance). - Stakeholder Partnership & Enablement. Act as a trusted analytics partner to our Systems, Automation & Tooling, Help & Community, and Journey Design teams through clear scoping, strong analytical rigor, and high-quality storytelling. What we’re looking for: - 5+ years of top-tier experience. You’ve been a top performer in data analytics, business analytics, product analytics, business operations, strategy & operations, support operations or other highly analytical roles at a fast-growing company; familiarity with consumer internet, media ecosystem, and/or support operations is a plus. - Exceptional data analysis skills. You’re a true expert in a variety of analytical tools, including SQL, Tableau, and Excel (and in areas you’re not, you have the growth mindset to learn it); knowledge of Python, R and AI tools is a plus. - Entrepreneurial self-starter. You thrive in a fast-moving, ambiguous environment, and are independently capable of seeking information, corralling resources, and delivering results without waiting for direction. - Influential communicator. You move seamlessly from deep-dive analytics to succinct, stakeholder-ready storytelling; you tailor your communication to technical and non-technical audiences and build alignment across teams. - High bar for quality and clarity. You care about trusted metrics, clear definitions, effective data visualization and scalable self-serve insights—building confidence in data products and the decisions they enable. - High-energy, positive team player. You have a proven ability to build strong working relationships with business partners; this is a highly cross-functional role, so a low ego and a high instinct for collaboration are musts. - Keen aptitude to scale the team. Help build out processes for a small (but mighty) team. Help build our influence across the organization to tackle each of the above for your coverage area. - Bachelor’s degree in a relevant field such as Data Science, Economics, Statistics, Math, Finance or equivalent experience. Relocation Statement: - This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: - We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. - This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country. #LI-REMOTE #LI-SH2 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $123,684—$227,361 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process

• Serves as a trusted advisor and SME on compensation principles, policies, and procedures; provides clear recommendations to enable timely, consistent decision-making • Drives evaluation of pay practices and programs across the organization; synthesizes data and stakeholder input to deliver actionable recommendations that improve competitiveness, internal equity, and program effectiveness • Owns complex compensation analyses and interprets trends to provide executive-ready insights, scenarios, and recommendations to HR leadership • Leads end-to-end, organization-wide compensation projects and annual compensation cycle planning, owning project plans, timelines, communications, data quality controls, and stakeholder alignment through execution • Owns market pricing for company jobs: determines benchmark matches, recommends job leveling/classification, and establishes recommended pay ranges; documents methodology and pricing rationale to support consistent governance and decision-making • Leads job description review to ensure responsibilities and requirements are complete, consistent, and aligned to job levels/role expectations; recommends edits to support accurate market pricing and internal equity • Establishes, maintains, and enforces SOPs and data/document maintenance standards; drives adoption to ensure business continuity and consistent execution of compensation processes • Owns preparation and submission of organizational data for compensation and total rewards surveys, ensuring data validation, audit trail documentation, and on-time delivery • Stays current on industry best practices and leads continuous improvement efforts by identifying opportunities, influencing stakeholders, and implementing scalable process and reporting enhancements

• Serving as the primary point of contact for a portfolio of clients - including those working on AI policy, advocacy, and communications - building trusted relationships and ensuring research findings are delivered clearly, on time, and with strategic context • Designing and launching surveys that will be taken by hundreds of thousands of Americans, with a focus on public attitudes toward AI, technology policy, and related issues • Overseeing the fielding of multiple surveys simultaneously - managing timelines, budgets, and data collection targets while liaising between data scientists, engineers, and client-facing stakeholders • Analyzing data to answer questions from policy advocates, strategists, and clients operating in the AI space • Building subject matter expertise in AI policy and public opinion, and thinking critically about our data in order to discern real trends from potential data quality issues to flag for our machine learning data scientists • Supporting external outreach efforts, including presentations to clients, political partners, and other vendors and consultants • Partnering with BRR leadership to inform decisions about research scope and prioritization - including what questions are worth asking, what use cases are and aren't well-suited to our tooling, and how to deploy our research capacity where it will have the most impact • Contributing new ideas to the ways we analyze, interpret, and communicate our data - we strive to deliver the best strategic guidance and believe that everyone on the team is part of that goal • Providing product feedback to engineers to improve our tools for internal and external usage, including the interfaces clients and internal teams use to access and interact with our research.