Role Description Application Support Analyst will be responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification. You should be capable of doing in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to front end the customer and address all their technical queries. - As part of L2 Production support Triage Team responsible for analyzing all the production support cases and concluding the triaging part with the clear action plan. - Preparing the Data patches for the required cases and releasing it to customer through release process. - Doing root cause analysis for all the Data Patch cases. - Need to do the in-depth analysis for the reported cases and wherever is identified for code fix need to forward it to engineering team for further action with proper evidence and documentation. - Making sure all the clarification type cases are getting clarified to customer with clear details and documentation wherever is applicable. - Joining the customer call along with the customer facing lead and taking care of all technical queries. - Having a good collaboration within and other team members. - Need to follow the Production support process with 100% compliance. Qualifications - Strong knowledge of Java or equivalent Object-oriented programming language with hands on experience in writing SQL queries with different type of joins. - Knowledge about Web Services (SOAP, REST etc.) and API related integrations. - Strong analytical & debugging skills. - Address critical incidents within SLA & suggest workarounds. - Experience in Production Support and its process. - Experience in Insurance or Banking Domain will be a plus. - Experience in P&C Insurance domain will be an added advantage. Requirements - Shift Timing: 5 PM – 2 AM IST.

• Accountable for production support, high availability of supported systems, project management, process improvement, quality assurance, and customer satisfaction. • Responsible for evaluating department policies and procedures and recommending solutions to upper management. • Part of IT retention plan, giving analysts a career path/opportunity to further develop skills within IT.

Epic Behavioral Health Analyst Job Description: - San Mateo, California - Contract - Yes - 16685 mail_outline Get future jobs matching this search or Job Description CTG is seeking an experienced Epic Behavioral Health Analyst. Location: Remote-Monthly onsite travel required Duration: 6 months The Epic Behavioral Health Analyst supports the design, build, testing, and implementation of behavioral health workflows. This role works closely with clinical stakeholders, IT teams, and project leadership to ensure behavioral health workflows are effectively configured, tested, and deployed during the Epic implementation lifecycle. The analyst focuses on modules and tools supporting behavioral health services, ensuring compliance with regulatory requirements, supporting clinical documentation, and improving provider and patient workflows. Key Responsibilities Implementation & System Build - Lead or support Epic Behavioral Health deployment. - Translate behavioral health clinical workflows into Epic build specifications. - Configure system components such as: - Behavioral health documentation templates - Intake and assessment workflows - Treatment planning - Safety plans - Group therapy documentation - Behavioral health-specific orders and flowsheets - Participate in integrated design sessions and workflow validation. Stakeholder Collaboration - Partner with: - Psychiatrists - Therapists - Social workers - Behavioral health nursing - Compliance and legal teams - Gather and document clinical and operational requirements. - Facilitate workflow design meetings and translate decisions into system build. Testing & Validation - Develop and execute: - Unit testing - Integrated testing - User acceptance testing (UAT) - Validate workflows such as: - Behavioral health assessments - Suicide risk screenings - Intake documentation - Care planning - Medication management - Troubleshoot issues and document defects. Training & Go-Live Support - Support development of training materials for behavioral health workflows. - Assist with super user training and end-user education. - Provide at-the-elbow support during go-live. - Help monitor adoption and workflow issues post-go-live. Required Qualifications: - Bachelor’s degree in: Health Informatics, Healthcare Administration, Information Systems or Behavioral Health–related field 5 plus years of experience supporting an Epic implementation; with a strong focus around Behavioral Health and Ambulatory - Must be Ambulatory Certified - Strong knowledge of behavioral health clinical workflows Experience gathering and translating business requirements Strong analytical and problem-solving skills Preferred Qualifications: - Experience supporting: Psychiatry Substance use treatment Outpatient behavioral health Inpatient behavioral health Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $130,000 to $150,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

• Provides analysis of workflow, recommend solutions and implements application solutions to meet department needs. • Translates department requirements into business functional requirements. • Performs a variety of duties related to Epic and other information technology applications as assigned. • Assisting with design, development, system configuration, implementation and support of assigned Epic applications. • Responsible for planning, training and evaluation of application functionality. • Working with the team and key customers to ensure appropriate development of training and implementation of application functionality. • Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. • Investigates end users’ preferences while making build decisions and analyses business operations as they relate to build decision. • Builds and maintains Epic application content as assigned by department lead/manager. • Stays current with new application functionality and enhancements. • Follows functional specification documents to create content within the Epic application. • Completes thorough unit testing of all build prior to handoff for functional and/or integrated testing. • Documents and reports system issues through internal chain of command; communication with vendor where appropriate. • Populates databases during the initial system build with assistance from Epic. • Collects information regarding potential system enhancements and functionality needs. • Prepares details of specifications as needed. • Analyzes data conversion needs and ensure that data coming across an interface into an Epic application meets the business need. • Develops and documents project team procedures for implementing system changes and other tasks. • Establishes change control processes and procedures for the system. • Participates in training development and delivery to end users. • Works with end users to troubleshoot problems and investigate questions from end users. • Works with report writers to ensure that the application has the necessary reports. • Prioritizes and implement requested changes to the system and analyze new functionality in releases to determine how it should be used. • Maintains regular communication with Epic representatives and work with the Epic representatives and GHS' end user community to ensure the system meets the organization’s needs. • Provides end user support during implementation; able to serve as an application expert to assist in application roll-out. • Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues to maximize system potential. • Performs other duties as assigned.