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Senior Salesforce Developer, Support

Salesforce DeveloperSalesforce DeveloperFull TimeRemoteSeniorTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

Ohio

Posted

19 days ago

Salary

$150K - $165K / year

Seniority

Senior

Bachelor Degree10 yrs expEnglishCloud

Job Description

Senior Salesforce Developer, Support

EVERSANA

• Work directly with client operation team leaders and support professionals to provide exceptional technical support for Salesforce Health Cloud ecosystem of applications • Ensure the smooth operation and user satisfaction of Patient Services Hub programs, engagement portals, and copay programs • Responsible for diagnosing and resolving high severity and high impact incidents • Collaborate with business stakeholders to understand support needs and translate them into technical requirements • Implement and execute application support aligned with ITIL best practices • Lead diagnosis of complex issues across applications • Perform support duties aligned with key performance indicators (KPIs) • Proactively monitor system health and performance • Analyze trends, identify root causes, and implement preventive solutions • Prepare application support changes in accordance with Change / Release Management policies • Develop and maintain comprehensive technical documentation • Ensure code quality through code reviews and unit testing

Job Requirements

  • Bachelor’s degree in relevant field
  • 10+ years of software development experience
  • Minimum of 5-6 years of experience in Salesforce ecosystem support, with a strong focus on the Health Cloud platform
  • In-depth knowledge of ITIL processes and methodologies
  • Experience with Salesforce Health Cloud and knowledge of incident, problem, and change management
  • Strong understanding of Experience Cloud, MuleSoft integrations, and API-first development principles
  • Experience working with business rule engines
  • Proven ability to analyze data, identify trends, and develop solutions
  • Excellent communication, collaboration, and interpersonal skills
  • Ability to work effectively in a fast-paced and dynamic environment
  • Demonstrated ability to prioritize competing demands and manage multiple tasks simultaneously
  • Strong understanding of API-first development principles and best practices.
  • Holds Salesforce Certification(s), one of or combination of Salesforce Certified Platform Developer I (or higher): MuleSoft Certified Developer

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities

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