• Set Organizational Vision and Strategy for Talent & Operations • Drive a performance culture through talent systems and growth and development work across KF; ensure talent systems effectively support attracting, developing, and retaining high‑performing, mission‑aligned staff. • Monitor organizational health indicators (e.g., employee engagement, skill development, process adoption, regional leader satisfaction, etc.) and drive improvements based on data and feedback • Serve as a thought partner to the COO and Leadership Team on organizational effectiveness, capacity, and long‑term sustainability. • Steward KIPP Foundation culture to ensure high quality talent is hired, retained, and thrives to serve KIPP regions and students; set vision for and drive the KF cultural moments (All Staff calls and convenings, comms, etc). • Manage and oversee KF Ops work through two Senior Directors including governance of 2030 plan, annual planning, and design and implementation of KF and Network processes (network feedback loop, KIPP Pulse, contact management, etc). • Lead, coach, and develop team members to ensure leaders set clear vision for their bodies of work and teams attain their goals. • Build a culture of accountability, learning, and continuous improvement across Talent and Operations teams. • Partner closely with Executive Team leaders to ensure all teams embody and drive toward the vision for a thriving KIPP Foundation. • Ensure alignment and tight coordination across KF Talent, KF Ops, and Event Operations workstreams in pursuit of Foundation-wide goals. • Serve as the senior escalation point for complex or high-risk personnel issues • Identify systemic people risks or patterns across teams (e.g., capacity strain, role clarity, leadership gaps) and proactively address them through organizational or talent strategy adjustments.

Role Description Join Mosaic as our Director of People Operations (Western Region). Are you a strategic HR leader who thrives on building mission-driven teams? Do you believe that compassionate care and a thriving workforce go hand in hand? At Mosaic, we don’t just fill roles; we relentlessly pursue opportunities that empower people. We are looking for a high-impact Director of People Operations to lead our Western region and serve as a trusted advisor to our leadership team. Strong preference for someone in the Western United States. Why You’ll Love This Role - As the Director of People Operations, you aren't just managing policies—you are a catalyst for change. - You will lead a dedicated team of People Operations Partners, fostering a culture of belonging, connection, faithfulness, and grit. - This is a remote-flexible position that allows you to impact our frontline services while traveling up to 30% to engage with your team, HR COE’s, and regional partners. What You’ll Do - Lead & Inspire: Guide, coach, and develop a team of People Operations Partners to maximize engagement and achieve excellence. - Strategic Consulting: Partner with senior leadership to align HR strategy with business goals, ensuring our workforce is prepared for the future. - Data-Driven Impact: Analyze workforce data and feedback to identify trends and create people-centered solutions that optimize outcomes and drive retention. - Collaborative Culture: Work alongside HR Centers of Excellence—including Talent Acquisition and Total Rewards—to provide a seamless people experience. - Champion Growth, Innovation and Change: Act as a calming presence and coach for leaders, helping them navigate complex challenges and strengthen their leadership capabilities. - Executive Influence: Drive consensus among the highest levels of leadership, shaping the organizational environment to ensure talent initiatives are fully supported and funded. Qualifications - Experienced Leader: You bring at least 7 years of HR experience and a Bachelor’s degree in HR or a related field. - Certified Expert: You hold (or will obtain within a year) a SHRM-CP, SHRM-SCP, PHR, or SPHR certification. - Dynamic Communicator: You can influence all levels of an organization and respectfully challenge the status quo to find the best possibilities and outcomes. - Knowledgeable: You have a deep understanding of employment law and multiple HR disciplines, from performance management to organizational effectiveness and people relations. - Mission-Driven: You understand, influence, and operationalize business strategy, knowing deeply how the business operates and turning that strategy into reality.

• Provide employee support to clarify questions related to HR, benefits, timekeeping, hiring, and documentation. • Manage onboarding processes, including verification of documentation, system registration, and follow-up on orientation/integration. • Administer and monitor electronic timekeeping records, performing adjustments, resolving issues, and providing support to managers and employees. • Support management of benefits, vacation scheduling, leaves of absence, and personnel movements/changes. • Organize and maintain updated documents, files, and internal HR controls. • Facilitate communication between HR, managers, and employees to align operational information. • Track administrative pending items and ensure compliance with internal deadlines. • Assist with general personnel/payroll and HR activities as required by operations.

Role Description We're looking for a People Partner who can move comfortably between the strategic and the operational — one day coaching a manager through a tough performance conversation, the next day working through a benefits enrollment workflow. This is a hybrid HRBP and People Operations role, and it's a great fit for someone who genuinely likes both sides of that work and doesn't want to specialize in just one. You'll partner with the head of people as the connective tissue between people, process, and policy. You'll own meaningful parts of our employee lifecycle and compliance work, and you'll have real latitude to redesign the things that aren't working. We're a growing company in a complex industry, and we want someone who sees that complexity as a challenging but rewarding opportunity. What you'll do - Employee relations & performance management: - Serve as a trusted advisor to managers on performance issues, employee concerns, and team dynamics. - Coach managers through difficult conversations — performance improvement plans, corrective action, and, when needed, terminations. - Conduct investigations into employee complaints with care, neutrality, and rigorous documentation. - Benefits administration: - Own the day-to-day administration of our benefits programs: health (medical, dental, vision); retirement savings; and ancillary perks & benefits. - Run open enrollment, handle qualifying life events, and field employee questions. - Identify gaps or pain points in our benefits experience and propose fixes. - Compliance & workplace safety: - Keep us compliant across federal and multi-state employment law — FLSA, FMLA, ADA, state leave laws, pay transparency, and the rest. - Own workplace safety reporting, including OSHA logs, incident response, and required postings. - Maintain employee files, I-9s, and other regulated records. - Partner with the head of people & Legal to stay ahead of regulatory changes that affect a distributed, multi-state workforce. - People operations: - Improve and own the processes behind the employee lifecycle — onboarding, offboarding, internal transfers, and leaves of absence. - Build self-service resources and documentation so managers and employees can find answers without always needing us. - Process improvement & AI: - Look at every workflow you touch with an eye for "could this be faster, simpler, or smarter?" - Use AI tools to automate documentation drafting, policy summarization, ticket triage, data analysis, and reporting. - We want someone who treats AI as a daily teammate, not a novelty. Qualifications - 4+ years of progressive experience spanning both HR business partnering and people operations / HR generalist work. - Demonstrated experience handling employee relations cases end-to-end, including performance management, investigations, and terminations. - Hands-on experience administering benefits programs (medical, 401(k), leave) and running open enrollment. - Solid grounding in multi-state US employment compliance, including workplace safety reporting (OSHA recordkeeping, incident reporting, postings). - Experience working in a startup or high-growth environment. - Experience in hospitality, travel, vacation rentals, hotels, or a similar industry is a strong plus. - You are fluent with AI tools (ChatGPT, Claude, Copilot, etc.) and have real examples of how you've used them to improve your work. - Excellent judgment, discretion, and follow-through. - Strong written communication: you can write a clean policy, a difficult email, and a manager training guide. Nice to have - PHR, SHRM-CP, or equivalent certification. - Experience with ADP Workforce Now. - Spanish language proficiency. Compensation and logistics - Fully remote in the US, Central or Eastern time zones preferred. - Salary: $75,000–$82,500 USD per year, depending on experience and location. - Generous paid time off. - Generous company-sponsored insurance (medical, dental, vision, life, etc.). - Complimentary and discounted stays at AvantStay properties. - Paid parental leave. - Wellness stipend. - Cell phone stipend. When you join AvantStay You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. No soliciting from staffing agencies. Thank you!