Conduct insurance premium audits for various policies, prepare audit documentation, correspond with insured clients to set appointments, and travel to multiple audit locations to ensure compliance with regulations and standards.

Title: Premium Insurance Auditor (Hybrid) Location: Toledo, OH Department: NEIS Full Time Entry Level Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team. Premium Auditors examinethe financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and type of records needed - Prepare schedule to maximize optimal use of time - Correspond with insured via phone, email and mail to setup audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations - Prepare complete audit document, explain results to insured and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze and interpret financial documents - General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - Benefit package with health, dental, vision, life and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy and 7 paid holidays - Salary is $45.00 - $50.00 per billable hour - Weekly pay - 401(k) plan with company matching and immediate vesting We look forward to you joining the team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity The Claim Reviewer is responsible for customer telephone inquiries, with a primary focus on delivering high-quality and accurate claim processing support. This role is essential to ensuring timely and effective resolution of customer needs, which directly contributes to MetLife's commitment to providing exceptional customer experience and financial protection. The position supports customers and internal stakeholders across the United States. This is an exciting opportunity to play a key role in helping customers during critical moments by providing clear guidance, resolving inquiries efficiently, and ensuring claims are processed accurately and compassionately. Key Responsibilities - Receive and handle telephone calls on the FEGLI customer service 800 #. - Make return telephone calls as required to handle the original customer inquiry. - Use FEGLI claims system to access information required to handle customer inquiries; identify OFEGLI case owners; enter comments into comment window; and complete and print or send phone slips as applicable. - Build new claims as well as review and process noncomplex claims (such as single or multi beneficiary or dependent coverage's) Consult with Manager on special customer inquiries. - Determine if customer inquiry needs to be referred for follow-up. Review and determine next steps on expired call ups and perform any necessary follow-ups regarding the claim. - Clearly and concisely communicate content of inquiry and levels of urgency to data and CMS owners via phones slips and comments. - Send and receive (standardized) e-mail for communication with agencies/OFEGLI staff and managers. - Processing incoming mail for new and existing claims. - Write manual letters and correspondence on FEGLI life claims. Required Qualifications - Strong data entry skills required. - Excellent oral and written communication skills. - Ability to adjust to multiple demands and shifting priorities. - Consistently demonstrates the MetLife values. - Plans and organizes time and priorities to achieve business results. - Uses business knowledge to make the best decisions for MetLife and its customers. - Shows commitment to team objectives and assists teammates with work. - Presents information in a clear and organized manner. - PC knowledge required. - Ability to work overtime required. - Good oral communication skills. - Work with confidential files. - Ability to manage workload to meet tight deadlines. Preferred Qualifications - High school diploma required. Associates Degree desired - 1-2 years insurance claims experience desirable. - Basic knowledge of Group Life claims desirable. The expected salary range for this position is $41,600 - $48,900 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Title: Premium Auditor (Hybrid PT) Location: Ft. Myers, FL Department: NEIS Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team.Premium Auditors examine the financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and type of records needed - Prepare schedule to maximize optimal use of time - Correspond with insured via phone, email and mail to setup audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations - Prepare complete audit document, explain results to insured and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze and interpret financial documents - General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - $44-$46 per billable hour - Weekly pay - Part-Time Hours - flexible work days and schedule We look forward to you joining the team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.