ARMStrong Insurance Services

Role Description Brown and Joseph is seeking a Provider Service Representative as we continue to grow our team! The Provider Service Representative plays a critical role in the health insurance overpayment recovery process. - Maintain and follow up on assigned provider accounts daily. - Initiate and receive calls to/from healthcare providers to discuss overpayment balances. - Update account statuses, enter notes, and manage inquiries in the CollectOne system. - Prepare and send overpayment notifications and invoices via fax, email, or FedEx. - Respond to provider emails and voicemails throughout the day. - Handle verbal and written provider disputes or refund information requests. - Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client). Qualifications - High school diploma or equivalent required; college coursework preferred. - Strong verbal communication skills and phone presence. - Attention to detail and proficiency in note-taking and database entry. - Prior experience in medical billing, insurance, or collections is a plus. - Basic understanding of healthcare and insurance overpayments preferred. - Must maintain professional demeanor and confidentiality at all times. Benefits - Salary is $15-$18 per hour (DOE). - Benefit package with health, dental, vision, life, and disability coverage options. - 401(k) retirement plan option with company matching. - Generous paid time off policy - start with 18 days per year. - Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice. Company Description ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. - ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.

Title: Premium Auditor (Hybrid) Location: Rochester, NY Department: NEIS Hybrid Full Time Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team.Premium Auditors examine the financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and type of records needed - Prepare schedule to maximize optimal use of time - Correspond with insured via phone, email and mail to setup audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations - Prepare complete audit document, explain results to insured and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze and interpret financial documents - General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - Benefit package with health, dental, vision, life and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy and 7 paid holidays - $44-$46 per billable hour - Weekly pay - 401(k) plan with company matching and immediate vesting We look forward to you joining the team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Conduct insurance premium audits for various policies, prepare audit documentation, correspond with insured clients to set appointments, and travel to multiple audit locations to ensure compliance with regulations and standards.

Title: Premium Insurance Auditor (Hybrid) Location: Toledo, OH Department: NEIS Full Time Entry Level Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team. Premium Auditors examinethe financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and type of records needed - Prepare schedule to maximize optimal use of time - Correspond with insured via phone, email and mail to setup audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations - Prepare complete audit document, explain results to insured and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze and interpret financial documents - General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - Benefit package with health, dental, vision, life and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy and 7 paid holidays - Salary is $45.00 - $50.00 per billable hour - Weekly pay - 401(k) plan with company matching and immediate vesting We look forward to you joining the team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Title: Premium Auditor (Hybrid PT) Location: Ft. Myers, FL Department: NEIS Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team.Premium Auditors examine the financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and type of records needed - Prepare schedule to maximize optimal use of time - Correspond with insured via phone, email and mail to setup audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations - Prepare complete audit document, explain results to insured and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze and interpret financial documents - General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - $44-$46 per billable hour - Weekly pay - Part-Time Hours - flexible work days and schedule We look forward to you joining the team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Title: Premium Field Auditor (Hybrid) Location: Columbus, OH Department: NEIS Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945, and seeking a Premium Auditor as we continue to grow our team. Premium Auditors examine the financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based at home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholders’ records and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and the type of records needed - Prepare a schedule to maximize the optimal use of time - Correspond with insured via phone, email, and mail to set up audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities, and write an effective description of operations - Prepare a complete audit document, explain the results to the insured, and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze, and interpret financial documents - General PC knowledge, including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - Benefit package with health, dental, vision, life, and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy and 7 paid holidays - $44-$46 per billable hour - Weekly pay - 401(k) plan with company matching and immediate vesting We look forward to you joining the team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Title: Premium Auditor (Hybrid) FT and PT Location: Memphis, TN Full Time NEIS Mid Level Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team. Premium Auditors examine the financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and type of records needed - Prepare schedule to maximize optimal use of time - Correspond with insured via phone, email and mail to setup audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations - Prepare complete audit document, explain results to insured and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze and interpret financial documents - General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - Benefit package with health, dental, vision, life and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy and 7 paid holidays - $44-$46 per billable hour - Weekly pay - FT and PT Positions available - 401(k) plan with company matching and immediate vesting We look forward to you joining the team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Title: Premium Auditor (Hybrid - Entry Level) Location: Cobleskill, NY Work Type: Hybrid, Full Time Department: NEIS Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team.Premium Auditors examine the financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and type of records needed - Prepare schedule to maximize optimal use of time - Correspond with insured via phone, email and mail to setup audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations - Prepare complete audit document, explain results to insured and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze and interpret financial documents - General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - Benefit package with health, dental, vision, life and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy and 7 paid holidays - $44-$46 per billable hour - Weekly pay - 401(k) plan with company matching and immediate vesting We look forward to you joining the team!

Title: Premium Auditor Location: Tallahassee, FL Department: NEIS Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team.Premium Auditors examine the financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and type of records needed - Prepare schedule to maximize optimal use of time - Correspond with insured via phone, email and mail to setup audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations - Prepare complete audit document, explain results to insured and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze and interpret financial documents - General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - Benefit package with health, dental, vision, life and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy and 7 paid holidays - $44-$46 per billable hour (DOE) - Trainee pay for inexperienced auditors - Weekly pay - FT and PT Positions available - 401(k) plan with company matching and immediate vesting We look forward to you joining the team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Title: Premium Auditor (Hybrid) Location: Lansing, MI Department: NEIS Job Description: ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services. NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Premium Auditor as we continue to grow our team.Premium Auditors examine the financial records of businesses insured by commercial property and casualty insurers to make sure they are following laws and regulations. As a premium auditor, looking for evidence of fraud and checking that insured businesses adhere to these regulations are your primary responsibilities. Your job will be based from home with required daily travel to each audit location. Car travel will be on average of 2-4 days per week within your assigned territory. Job Responsibilities: - Conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder’s records, and applying manual rules and company standards. - Prepare for the audit by identifying the necessary information and type of records needed - Prepare schedule to maximize optimal use of time - Correspond with insured via phone, email and mail to setup audit appointments. - Examine the policyholder’s records, gather data to determine correct classifications for business activities and write an effective description of operations - Prepare complete audit document, explain results to insured and communicate the results to the home office - Travel to multiple audit locations - Hybrid position - work from home and complete remote audits 2-3 days per week Job Requirements: - Associate’s Degree or equivalent plus two years’ performing premium audits or equivalent combination of education and experience highly desired - Ability to read, analyze and interpret financial documents - General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus. - Ability to communicate well with customers and staff. - Valid driver’s license and satisfactory driving record - Maintain automobile insurance while employed with bodily injury limits equal to or greater than $100,000 per person and $300,000 per accident or $300,000 combined Compensation and Benefits: - Benefit package with health, dental, vision, life and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy and 7 paid holidays - $45-$48 per billable hour - Weekly pay - FT and PT Positions available - 401(k) plan with company matching and immediate vesting We look forward to you joining the team! ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.