• Provide customer support through inbound calls and emails • Help students, parents, and faculty get the support they need • Manage inquiries regarding textbooks and campus services

Role Description Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). Al término de la atención se debe abordar y cerrar la venta sugerida. Qualifications - Secundaria completa - Disponibilidad para laborar de manera 100% remota - Contar con herramientas para gestión remota: - Internet cableado 50mb - Procesador de 6ta gen en adelante - RAM 8GB - Disco sólido (SSD) - Headsets y cámara web - Manejo básico de computadora - Actitud proactiva y ganas de aprender Requirements - Modalidad remoto - Full time - Sueldo fijo S/1130 - Jornada: 48 horas semanales - Horario turno PM: 1:00 p.m. a 0:00 a.m. - 1 día de descanso rotativo - Capacitación remota pagada: - Duración: 12 días teoría + OJT - (Contrato desde el 3er día de OJT) - Horario: 9:00 a.m. a 5:00 p.m. (teoría) - Pago: S/12 por día asistido Benefits - Ingreso a planilla completa con todos los beneficios de ley - Variable hasta S/.250 + Comisiones ilimitadas - Línea de carrera - Convenios educativos y descuentos corporativos

Role Description - Handle inbound and outbound calls with members - Schedule and confirm appointments - Conduct virtual benefit presentations for union members - Explain available programs clearly and professionally - Assist with completing applications and required paperwork - Maintain accurate records and follow quality standards - Use basic computer systems to manage client information - Participate in ongoing training and leadership development Qualifications - Strong verbal communication skills - Excellent customer service and relationship-building ability - Positive attitude with strong energy and professionalism - Comfortable interacting with individuals and groups - Able to maintain strong customer relations - Customer service or sales experience preferred, but not required - Comfortable working with all levels of management and team members - Team-oriented and coachable - Legally authorized to work in the U.S. or Canada Benefits - Full benefits - 100% remote work - Flexible schedule with work-from-home options - Weekly pay - Performance-based monthly bonuses - Opportunity to qualify for annual company trips to destinations such as the Bahamas, Cancun, Las Vegas, and other exciting locations

Title: Customer Service Representative Location: Boise, ID 83709, USA Nampa, ID 83651, USA Mountain Home, ID 83647, USA Twin Falls, ID 83301, USAPocatello, ID 83202, USA Idaho Falls, ID 83401, USA BILLINGS, MT 59101, USA GLENDIVE, MT 59330, USA Miles City, MT 59301, USA, Sidney, MT 59270, USA Sheridan, WY 82801, USA Rapid City, SD 57701, USA, Bismarck, ND 58501, USA Job Category: Customer Support Requisition Number: CUSTO003763 - Full-Time - Remote Job Description: Apply now to be begin a career you are proud of. We offer: While this is a remote position, successful candidates must reside within 50 miles of the following locations in Idaho (Boise and surrounding areas, Mountain Home, Idaho Falls, Pocatello, Twin Falls, Nampa), North Dakota (Bismarck), Montana (Billings, Glendive, Miles City, Sidney), Wyoming (Sheridan), and South Dakota (Rapid City). In-office/onsite positions are also available in Boise, ID location. - Rate of pay: $18.50 per hour ($1 additional hourly for Spanish speakers) - Paid Training: Training schedule is Monday - Friday, 8am - 5pm MST - After training will be assigned either 9:00am - 6:00pm MST or 9:30am - 6:30pm MST shift - No Weekends, holidays or shifts past 7:30pm MST - 15% shift differential for anytime worked outside of 8:00am - 5:00pm MST, Monday - Friday - Employee Incentive Program - Benefits Start Your First Day (medical, dental, vision, FSA, HSA - with employer contribution, Life Insurance, Voluntary Accidental Death and Dismemberment, Employee Assistance Program) - Accrue up to 14 days of paid vacation per year - Additional paid sick time - 11 Paid Holidays per year - Education Assistance (beginning after 1 year of employment) Energize your career and supercharge your future handling customer service calls for the gas and electric utility companies of MDU Resources Group, Inc. Our utility companies include Cascade Natural Gas Corporation, Great Plains Gas, Intermountain Gas Company and Montana-Dakota Utilities serving an 8-state region. MDU utility companies serve approximately 1.1 million customers across eight states. Builds trusted relationships with customers from one or more service territories through education of available programs and services. Provides extraordinary customer service and case management while consistently meeting call center productivity and quality standards. Responsible for properly identifying, maintaining, and protecting customer accounts and information. Responsible for receiving and handling incoming gas and/or electric emergencies by obtaining adequate information to ensure proper action is taken. Normally works under general supervision and given a certain degree of latitude in decision making. Responsible for placing safety as #1 priority in day-to-day work routine for self and others. MINIMUM QUALIFICATIONS - High school diploma or GED equivalency; and - One-year experience in a call center or two years of general customer service experience. PREFERRED QUALIFICATIONS - Bi-lingual in Spanish. - A working knowledge of customer service skills and knowledge at a level normally acquired through the completion of a two-year degree in business or related field. TELECOMMUTE REQUIREMENTS - Must be 50 miles from an MDU/Intermountain Gas District Office. - Must have access to adequate high-speed internet with a minimum download speed of 50 Mpbs, to ensure reliable, consistent connection to the company's network without interruptions in customer service. - Able to provide a safe, ergonomic, quiet, and distraction-free home office workspace. - Ability to work in an individual environment with remote support and without regular or consistent in person interaction. - Comfortable corresponding via phone and video for team interaction and development. - A department may have additional requirements that must be followed by an employee, in addition to companywide requirements. - Professional conduct while performing the Company's business from a location outside of the Company's office will be held to the same standard as if the employee was in the office. While telecommuting, the employee remains obligated to comply with all job requirements and responsibilities, in addition to all Company rules, practices, instructions, applicable provisions, and policies. - Consistent with the Company's expectations of information security for employees working at the office, employee will protect Company information from unauthorized disclosure or damage and will comply with federal, state, and Company rules, policies, and procedures regarding disclosure of public and official records. OTHER REQUIREMENTS - Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access. - Must be legally authorized to work in the United States, no sponsorships considered. - May be required to maintain a valid driver's license. - Must adhere to utility group dress code, which is a business casual environment. - Work any established shift, which may include emergency coverage on evenings, weekends, and holidays. - Due to extensive training, employees are not allowed to bid outside the Customer Service Center for twelve (12) months from employment. - Subject to pre-employment drug testing and background checks. JOB RESPONSIBILITIES - Communicates verbally and in writing to customer inquiries and requests and generates required field activities. - Responds to emergency calls following established guidelines and procedures; newly hired employees generate required emergency requests after 90 days of employment. - Identifies, researches, and independently resolves customer issues using various tools. - Ability to understand and apply company collection practices, such as performing credit checks, calculating deposit requirements, and offering payment plans and arrangements. Educates customers regarding energy assistance programs. - Performs other tasks and special projects as assigned. Hourly Wage - $18.50