Title: Customer Service Representative I Location: Virginia Beach, VA Hybrid Full time Job requisition id JR-98924 Job Description: Work Shift First (Days) Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education - High school diploma or equivalent Required Experience - Two years of customer service experience required - Previous data entry experience required - Prior scheduling experience required - Familiar with Epic beaker preferred - Experience in a high-volume call center preferred Benefits: Caring For Your Family and Your Career - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down - $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Role Description As the Customer Account Specialist you will serve as the primary point of contact for all order‑related activities, ensuring a seamless experience throughout the order lifecycle. - Build strong customer relationships, managing order accuracy and timeliness. - Support overall customer loyalty through excellent communication and problem resolution. - Collaborate closely with internal teams to ensure customer needs are met efficiently and effectively. Qualifications - High School Diploma or equivalent and 1-3 years of experience in customer service, order management, supply chain, or a related field. - Strong understanding of order fulfillment processes and customer account management. - Excellent communication skills with the ability to manage multiple requests in a fast-paced environment. - Experience working with Microsoft Excel and Word. - Strong attention to detail and problem-solving ability. Requirements - Experience in manufacturing, distribution, or similar operational environments (preferred). - Experience using SAP is a plus. - Familiarity with process improvement tools or methodologies (Lean, Six Sigma). Benefits - Competitive compensation. - Robust benefits. - Support for associates every step of their career.

• Provide customer support through inbound calls and emails • Help students, parents, and faculty get the support they need • Manage inquiries regarding textbooks and campus services

Role Description Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). Al término de la atención se debe abordar y cerrar la venta sugerida. Qualifications - Secundaria completa - Disponibilidad para laborar de manera 100% remota - Contar con herramientas para gestión remota: - Internet cableado 50mb - Procesador de 6ta gen en adelante - RAM 8GB - Disco sólido (SSD) - Headsets y cámara web - Manejo básico de computadora - Actitud proactiva y ganas de aprender Requirements - Modalidad remoto - Full time - Sueldo fijo S/1130 - Jornada: 48 horas semanales - Horario turno PM: 1:00 p.m. a 0:00 a.m. - 1 día de descanso rotativo - Capacitación remota pagada: - Duración: 12 días teoría + OJT - (Contrato desde el 3er día de OJT) - Horario: 9:00 a.m. a 5:00 p.m. (teoría) - Pago: S/12 por día asistido Benefits - Ingreso a planilla completa con todos los beneficios de ley - Variable hasta S/.250 + Comisiones ilimitadas - Línea de carrera - Convenios educativos y descuentos corporativos