Role Description The VIP Manager plays a pivotal role in cultivating enduring relationships with our esteemed high-value clients. Our objective is to ensure the utmost satisfaction among VIPs, proactively tackle their concerns, and guide them into maximizing the benefits of our platform for their enjoyment. The VIP host is a one stop shop for all problems the portfolio customers are facing. This role requires a strong capacity for empathy, exceptional communication abilities, and an intricate grasp of VIP preferences, desires & anticipations. - Daily monitoring and analysis of the VIP database to optimize players’ experience throughout their engagement lifecycle. - Proactive reactivation of players through various channels like emails, calls, SMS, and chat. - Identification and capitalization on opportunities to upsell potential VIP players by tracking their behavior and tailoring targeted offers. - Collaboration with other departments for enhanced player management efficiency. - Development and supervision of marketing and player management strategies specifically tailored for VIPs. - Early detection of potential VIPs. - Act as the primary point of contact for VIP users, addressing their needs efficiently. - Serve as a liaison between VIPs and our internal departments. - Close collaboration with various teams to ensure seamless player experience and precise segmentation of promotional & bonus offers. Qualifications - 1-2 years experience managing a portfolio of accounts. - Experience within the online entertainment industry (online casino/social games/mobile games). - Exceptional communication skills across various channels (email, chat, phone) with a high level of confidence. - Embraces a business-focused and sales-oriented mindset. - Demonstrates the ability to achieve exceptional results and deliver outstanding services within tight timelines. - Adaptable to work flexible shifts, including evenings, weekends, and public holidays. Benefits - Discretionary bonus. - Premium Health insurance. - Career and skills development opportunities. - Fun and collaborative team environment. - Exclusive employee discounts and perks through Perkopolis. Salary The salary range for this role is CAD 85,000 to CAD 100,000 per year, depending on experience, qualifications and location. Final compensation will be determined based on job related skills and business needs. Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.

• Tu prendras la responsabilité d’un portefeuille de comptes Mid Business stratégiques. • Tu sécurises les renouvellements. • Tu maximises la Net Revenue Retention. • Tu développes le wallet share. • Tu identifies et ouvres de nouvelles entités, BU ou pays. • Construction d’Account Plans structurés. • Pilotage de cycles de renouvellement complexes. • Anticipation des échéances à 6–12 mois. • Closing auprès d’interlocuteurs C-level.

• Serve as the first point of contact for clients, providing prompt and professional service. • Manage the placement of new and renewal accounts with carrier partners across P&C and Life & Health lines. • Assist with gathering underwriting information and preparing submission materials. • Maintain strong carrier relationships to secure competitive quotes and solutions for clients. • Ensure the successful renewal and retention of accounts through proactive service and relationship management. • Maintain accurate and up-to-date records in the AMS360 agency management system. • Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support client needs. • Handle policy changes, endorsements, certificates, and other routine service items efficiently and accurately.

Title: Sr Client Relationship Manager (Berkeley, CA) Location: Berkeley, CA, USA Department: Sales Job Description: Remote Full Time Sales Senior Manager/Supervisor Do you have the ability to demonstrate thorough understanding of market, customers, and competition through business analytics? We are looking for a Sr Client Relationship Manager to support our Sales team! We are looking for well developed, complex territory/account plans, pipeline management, and accurate forecasting. The Location: Taconic Biosciences is seeking a Sr Client Relationship Manager to support our territory in: the Bay area (Berkeley, CA, Oregon, Washington). Frequent travels within this region is expected, qualified candidates would live near this region. This is a hybrid role, with the ability to work from home, when not in customer meetings. The Pay Range: $112,000 - $140,000 annual base salary, plus up to a possible $68,000 commission at plan. Exact annual base salary may vary based on several factors. These factors include, but are not limited to: geographic location, experience, training, education, and local market conditions. The Schedule: Monday - Friday, core business hours. What we offer: - Insurance within 30 days or less which includes options for medical, dental, vision, pet insurance and more! - 20 days paid time off plus 6 additional holidays and 1 floating holiday - Work life balance - 401(k) plan with up to 4% employer match - Tuition reimbursement - Career advancement opportunities - Commitment to training and providing you with the skills you need for success - All employees receive access to 24/7 telemedicine (including mental health), short- and long-term disability and life insurance The Role: Taconic's Senior Client Relationship Manager manages complex accounts to achieve revenue targets. This account management role requires the ability to develop strong relationships with a variety of buying personas to both protect existing business and identify new opportunities among existing clients. Ability to develop and implement robust account plans; significant knowledge and understanding of business strategy and the ability to work collaboratively and influence others internally and externally at the director level is required. Focus on uncovering customer needs and positioning appropriate solutions as well as funnel management and accurate forecasting are essential. Ability to support execution of contract requirement for clients expected. Core Responsibilities: - Achieve revenue targets and quotas as outlined in the Annual Operating Plan (AOP) - Drive TEAM selling approach to support customer intimate solution development - Heavy focus on complex corporate account management and increasing share of wallet - Develop business understanding to ensure knowledge of product, customer, competitors - Submit on-time forecasts and other ad-hoc reports and maintain accurate SalesForce.com data for accounts, contacts, and opportunity pipeline management - Other duties may be assigned to support business needs Education and Experience: - Bachelor's degree (B. A.) from four-year college or university, or technical/managerial experience at an equivalent level. Advanced degree in Life Sciences preferred. - Experience in account/territory management in a life science or specialized field with demonstrated success meeting established targets and customer relationship management. 4-8 years of relevant experience and/or training Allergen Disclosure: Due to the nature of the work performed at Taconic, employees may be exposed to allergens in the workplace, even if their positions do not involve the direct handling of animals or animal bedding. While individuals with preexisting allergies and/or asthma may be particularly sensitive to these exposures, anyone can experience a reaction. Physical Requirements & Work Environment: The work is sedentary. Typically, the employee may sit comfortably to do the work, with some walking; standing; bending; carrying of items such as papers, books, small parts; driving an automobile; etc. No special physical demands are required to perform the work. About Us: With a history of over 70 years of excellence, Taconic Biosciences is a global team of the best problem solvers in the industry. We partner with our clients to develop winning research strategies that accelerate the discoveries for prevention and treatment of disease. Taconic employees all over the world show up every day to deliver the best solutions for our clients while caring for ourselves, each other, and especially our animals. If you are a respectful, compassionate individual with a can-do attitude and a desire to do the right thing, we want you to join us! Better Together at Taconic Awareness, Action, & Respect. Taconic Biosciences is taking an active and intentional role in fostering a company culture that values and appreciates the uniqueness of all individuals, by promoting fairness and equity. Being you is what allows you to bring your best self to work. We are committed to making Taconic a safe and fair workplace for everyone. We are better together.  Taconic Biosciences is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status, and all other categories protected by law.