• Demonstrates basic knowledge of the product and product features for one assigned brand. • Demonstrates basic knowledge of internal processes and system tools. • Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal. • Gain proficiency in product to understand the needs and expectations of customers. • Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed. • Act as customer liaison when working with cross-functional teams to resolve customer requests. • Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary. • Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable. • Utilize and manage appropriate ERP business systems. • Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution. • Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business. • Meet all service level agreements as assigned. • Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

• Deliver white glove customer support across channels • Provide expert product and fragrance recommendations based on mood, personality, and occasion • Anticipate customer needs and proactively offer thoughtful solutions throughout the experience • Maintain accurate and detailed records of customer interactions using CRM and service tools • Identify opportunities to elevate the customer journey and share insights with leadership • Contribute to a collaborative, high performance team environment while working independently when needed

Role Description The Customer Success Manager (CSM) is responsible for ensuring every patient has a seamless, supportive, and positive experience throughout their care journey. This role blends patient communication, care‑plan coordination, service recovery, and operational oversight to maximise patient satisfaction, retention, and clinical outcomes. The CSM acts as the bridge between patients, practitioners, and administrative staff — ensuring clarity, consistency, and exceptional service at every touchpoint. Key Responsibilities - Patient Experience & Relationship Management - Serve as the primary point of contact for patient enquiries, concerns, and follow‑up needs. - Build strong relationships with patients to support trust, compliance, and long‑term care. - Conduct post‑appointment check‑ins, progress calls, and satisfaction follow‑ups. - Manage service recovery for dissatisfied patients and escalate clinical concerns appropriately. - Care Plan Coordination - Guide patients through their recommended care plans, ensuring understanding of goals, timelines, and expectations. - Monitor patient adherence and proactively reach out to those who miss appointments or fall behind. - Coordinate with chiropractors to adjust care plans based on progress or feedback. - Track outcomes and identify opportunities to improve patient engagement. - Clinic Communication & Workflow Support - Ensure consistent messaging across reception, practitioners, and digital channels. - Maintain high‑quality communication templates for SMS, email, and phone scripts. - Support front‑desk staff with complex patient queries or escalations. - Assist with scheduling optimisation to reduce gaps and improve practitioner utilisation. - Retention, Reactivation & Growth - Implement patient retention strategies, including progress reviews and milestone recognition. - Manage reactivation campaigns for inactive or overdue patients. - Identify opportunities for additional services (e.g., decompression, rehab, wellness plans) based on patient needs. - Track key metrics such as retention rate, reactivation rate, and care‑plan completion. - Operational Excellence - Monitor patient feedback and identify trends affecting satisfaction or retention. - Collaborate with the clinic manager to refine processes, reduce friction, and improve efficiency. - Support onboarding of new patients to ensure a smooth first‑visit experience. - Maintain accurate records in the practice management system. Qualifications - Warm, confident communicator with strong interpersonal skills. - Highly organised with excellent follow‑through. - Ability to manage sensitive conversations with empathy and professionalism. - Strong problem‑solving and service‑recovery skills. - Comfortable with digital tools (practice software, CRM, email, SMS platforms). - Understanding of chiropractic care principles (training provided). Success Indicators - High patient satisfaction scores. - Increased care‑plan completion rates. - Reduced cancellations and no‑shows. - Strong patient retention and reactivation metrics. - Smooth communication flow between patients and practitioners. - Positive feedback from clinicians and admin staff. Benefits - Work from home. - Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time). - HMO with 2 free dependent and medical reimbursements. - Government-mandated benefits. - Opportunities to work with leading companies in Australia and beyond. - Training programmes for career development. - Engaging company outings, team activities and wellness sessions. - Supportive, inclusive culture. - Dedicated managers focused on your growth and success. Company Description Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. - We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. - Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. - Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

Title: Commercial Sales Support Specialist Location: Atlanta, GA; Conyers, GA Remote Our Story: Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. Job Title: Commercial Sales Support Specialist Location: Remote What we’re looking for: We are seeking an organized, enthusiastic customer-facing professional to serve as a sales support specialist to coordinate internal resources to ensure timely responses to customer inquiries. The Commercial Sales Support Specialist provides operational, analytical, and administrative support to the commercial sales team. This role helps drive revenue growth by ensuring sales processes run efficiently, supporting customer communications, preparing proposals and reports, and coordinating internally to deliver excellent customer experience. This strategic role places you directly within the customer's environment, participating in their core planning, scheduling, and project teams. Your presence will deepen integration of our solutions, build unbreakable relationships, and create significant vendor lock-in through unparalleled schedule support alignment and value delivery. What you’ll be responsible for in this role: Sales Team Support: - Analyze customer construction schedules aligning all product shipments. Set up meetings to coordinate with Refrigeration contractors, General Contractors, and Engineers of record to drive maximum efficiency for our product deployment plans. - Support commercial sales representatives and account managers in managing customer accounts. - Assist with preparation of quotes, proposals, contracts, and presentations. - Track sales opportunities and maintain accurate records in the CRM system. - Coordinate internal resources to ensure timely responses to customer inquiries. Order and Deal Management: - Process customer orders and ensure accurate entry into internal systems. - Work with operations, finance, and planning teams to ensure smooth order fulfillment. - Track order quote volume related to pipeline development and ensure customer and commercial leadership are able to better form long-term strategic planning for capital equipment. - Monitor deal status and assist in resolving issues that may impact delivery or customer satisfaction. Customer Interaction: - Serve as a point of contact for customers regarding order status, documentation, and product information. - Act as key contact for the curriculum development process in customer process training; this includes development of hands-on learning activities, reviewing curriculum for accuracy, providing feedback to course writers, and participating in weekly review meetings. - Assist sales representatives with scheduling meetings and managing follow-up communication. - Support the onboarding of new customers and accounts. Sales Operations & Reporting: - Support pipeline management and sales planning activities. What are the basic qualifications? - Bachelor’s degree in business, Marketing, Communications, or related field and 2 years of experience in sales support, sales operations, or commercial operations OR 5 years of experience in sales support, sales operations, or commercial operations. - 2 years of experience working with CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics). What are the preferred qualifications? - Self-motivated, proactive, and able to thrive with high autonomy in customer environments. - Experience contributing to strategic customer planning sessions, construction scheduling and engineering reviews is highly desirable. - Ideally have experience in manufacturing, industrial systems, high-tech equipment, automation, or complex capital equipment environments. - Strong problem-solving skills with the ability to diagnose complex issues under pressure and in real-time. Strong organizational and project management skills. - Excellent written and verbal communication. - Ability to manage multiple priorities in a fast-paced sales environment. - Proficiency in Excel, PowerPoint, and CRM tools. To be a great fit for the role: - Customer Integration & Relationship Building - Strategic Alignment & Business Acumen - Rapid Response & Crisis Management - Communication & Collaboration - Core Behavioral & Personal Competencies How We Define Our Values and Why You Should Join Our Team: The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover for all of our key audiences: our shareholders, customers, prospective employees and especially ourselves. These values must be expressed in our work and embody our actions, as they form the basis on which we do our jobs, make decisions, and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company. - Collaborative Entrepreneurial Spirit - Winning Through Customers - Respects and Values People - Expectations for Results - High Ethical Standards, Openness, and Trust What’s in it for you? - Medical, Dental, and Vision - 401k Retirement Plan - Flexible Spending - Paid Holidays #LI-Remote Work Arrangement : Remote Pay Range: $69,000.00 - $124,000.00 We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. Job Function : Sales