Role Description We’re looking for an experienced Delivery Manager to lead complex digital transformation programs in healthcare and public sector environments. This role is responsible for coordinating multiple teams, managing stakeholder relationships, and ensuring successful delivery across large-scale technology initiatives. - Lead end-to-end delivery of large, complex digital transformation programs across multiple workstreams and teams - Coordinate delivery across data, integration, application, infrastructure, and vendor-led initiatives - Manage program planning, delivery schedules, budgets, risks, issues, and executive reporting - Provide leadership and direction to cross-functional teams, including internal teams, partners, and vendors - Work closely with executive stakeholders to provide clear status updates, escalation management, and decision support - Drive alignment between business objectives, operational priorities, and technical delivery outcomes - Support delivery within Agile and hybrid project environments, ensuring coordination across multiple squads and delivery streams - Navigate complex governance structures and stakeholder environments within healthcare and public sector organizations - Foster collaboration, accountability, and continuous improvement across delivery teams - Ensure program outcomes are achieved within scope, timeline, and budget expectations Qualifications - Experience leading large-scale, complex digital transformation programs - Strong background delivering technology programs within public sector and/or healthcare environments - Demonstrated experience managing cross-functional teams including vendors, partners, and external delivery teams - Strong knowledge of program delivery practices, including planning, budgeting, financial management, risk/issue management, and executive reporting - Experience working with executive stakeholders and senior leadership to provide clear communication, escalation management, and decision support - Experience delivering programs using Agile and hybrid delivery methodologies, with oversight across multiple delivery streams - Familiarity with Azure-based programs, cloud technologies, data platforms, and interoperability initiatives, including exposure to FHIR standards - Experience with health system transformation or digital health programs are considered assets - Exposure to FHIR/interoperability initiatives and vendor management, contract delivery in public sector contexts is considered strong assets Requirements - Always improving your skills and knowledge: you want to be the best at what you do - Curious and creative; comfortable taking on new problems and challenges - A self-starter with the ability to recommend priorities to the project leader - Comfortable working through problems and figuring things out with minimal supervision - Great problem-solving skills: thorough and reliable - Able to work in a team: share knowledge and assist other team members - A good communicator: able to explain your ideas and recommendations - Well organized and dependable under pressure: you manage your time effectively - Energized by our company values! Benefits - A values-driven workplace where people really matter - Flexible work location - Support for remote work/work from home - Competitive salary, retirement savings program, and rewards program - Comprehensive health, dental, vision, life and disability insurance plans and access to e-health care - Paid vacation, maternity/parental leave, paid sick leave and paid Mariner MyLife days - Unlimited training

• IT Service and Operations Management • Analysis and management of SLAs and KPIs • Implementation of ITIL and AMS • Resolution of IT incidents and problems • Continuous process improvement • Client and stakeholder relationship management • Management of IT teams and vendors

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring an Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Manager plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian's solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services. What You'll Do - Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes. - Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion. - Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients. - Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement. - Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers - Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Your Background - 3+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes. - 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms. Track record in managing large-scale projects and programs. - You're fluent in English, but it would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication. It's nice if you have - PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $128,700 - $168,025 Zone B: $116,100 - $151,575 Zone C: $107,100 - $139,825 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

The Dealer.com Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities in order to ensure success through product utilization, product upgrades, group harvest sales, and revenue retention. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client's needs to various departments. The Performance Manager works remotely under limited supervision and responsible for protecting monthly revenue where no long term client contracts may be in place. The Performance Manager is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Manager is expected to collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience. This is a regional position mostly encompassing New York and New Jersey. We are open to applicants in the Eastern time zone. What You'll Do - Responsible for external client and revenue retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio. - Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals are the driving force behind priorities, decisions, and activities with a portfolio of clients and ensure customers' needs are the driving force behind every priority, decision, and activity. Will carry a full and/or complex account load. - Retain clients by engaging with each client through virtual screen share engagements and occasional onsite visits that increase product utilization, improved processes and client goal attainment to drive valuable insights to increase product utilization and improving client's business processes and helps them meet their objectives. - Build and develop strong working relationships with clients and all client staff at all levels from within the dealership. - Works with 'at risk' clients, using Consultative strategies to identify and develop an action plan to turn around and retain the relationship. - Identify key barriers and core problems with their client's situations preventing them from meeting business objectives. By using independent thought and problem-solving skills along with strategic insight to make recommendations to accomplish client goals. - Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Proven ability to influence clients on how to use and leverage the capabilities of the product to meet their business objectives. - Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results. - Closely monitor system 'red flags'/emergencies with clients and take immediate action. - Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients. - Responsible for maintaining product knowledge and trainings, including new releases and enhancements to products in their direct AOR. - Works Independently to identify and moderate complex issues. - Conducts analysis using independent thought to make recommendations to clients to build ROI in the software. - Serve as a point of assistance to new or lower-level PMs through job shadowing. May provide general guidance/direction or train new or less experienced performance managers. - Performs full range of performance management responsibilities that typically requires processing and interpreting, more complex, less clearly-defined client issues. - Consistently able to maintain client relationships and internal metrics - Asked to assist or own special -projects including but not limited to Dealer workshops/webinars, product ownership, new hire training, Attend outside Vendor events (NADA, Digital Dealer, Etc.) - Complete internal tasks and trainings in a timely manner - All other duties as assigned. What's in It for You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. Who You Are: Minimum Qualifications - Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field Preferred Qualifications - 4+ years experience in a retail automotive dealership setting - 4+ years managing digital marketing strategies for a single rooftop or dealer group - Proven sales acumen - Requires in-depth conceptual and practical knowledge of client engagement and experience in retail automotive and broadens capabilities through software utilization. - Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems. - Demonstrates openness to change and actively embraces new technologies to enhance operational efficiency. - Ability to effectively work with all levels at an automotive dealership or dealer group. - Track progress to help clients reach performance goals using software and collaboration with software partners - Demonstrate and expert level of both verbal and written communication in a way that retains audience engagement. - Exceptional listening skills and to be able to detect problems/risks without being in a face-to-face situation, ability to ask open-ended questions to provoke healthy debates. - Strong client focus and strong customer service skills/approach. - Persistent and proactive highly motivated self-starter passionate about client satisfaction. - Ability to work remote, works independent with limited supervision with ability to proactively take on risk and follow departmental standard practices and procedures. - Demonstrated ability to work in a highly collaborative atmosphere through remote sharing technologies. - Ability and eagerness to learn complex technology and basic understanding of web-based systems. - Ability to travel potentially up to 50%; exact amount may vary depending on client demands, most travel consists of in market and overnight and occasional weekends. USD 75,000.00 - 112,600.00 per year Compensation: Compensation includes a base salary in the range of $75,000.00 - $112,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $27,000.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets