Role Description The ITSM Administrator & Technology Project Lead is responsible for supporting the administration, optimization, governance, and day-to-day operations of The Summit’s IT Service Management (ITSM) platform while also coordinating specific non-standard technology projects. This role serves as a key operational support position within Technology helping improve service delivery, ticketing workflows, reporting, non-standard project coordination, governance, communication, and operational efficiency. The position works closely with Technology teams, Operations, vendors, project stakeholders, and leadership to ensure technology support services and projects are organized, effective, and aligned with organizational goals. This role combines technical system administration, operational coordination, reporting, process improvement, and project support responsibilities into a highly collaborative and detail-oriented position. Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Qualifications - Associate or bachelor’s degree in information technology, Business, Information Systems, or related field preferred. - 3–5 years of experience in technology, IT support, ITSM administration, project coordination, or related roles preferred. - Experience with ITSM or ticketing platforms preferred (ManageEngine, ServiceNow, Jira Service Management, Freshservice, etc.). - Financial institution experience preferred. - Strong organizational, analytical, and problem-solving skills. - Working knowledge of IT service management and operational support processes. - Strong understanding of project management frameworks, methodologies, and project lifecycles. - Ability to manage multiple priorities in a fast-paced environment. - Strong written and verbal communication skills. - Proficiency with Microsoft Office, Teams, Excel, and reporting tools. - Experience with workflow automation and process improvement preferred. - Strong customer service mindset and attention to detail. - Ability to work collaboratively with technical and non-technical staff across the organization. Requirements - Administer and maintain the ITSM/ticketing platform, including: - Workflows - Queues - SLAs - Forms - Notifications - Automations - Service catalogs - Escalation paths - Support platform upgrades, testing, enhancements, and integrations. - Coordinate with vendors and support providers regarding platform issues and enhancements. - Support and improve ITSM service processes including: - Ticket Management - Incident/Problem Management - Change Management - Request Fulfillment - Knowledge Management - Asset Management - Assist with development and maintenance of operational procedures, workflows, and service standards. - Support governance efforts related to ticket management, project handoffs, escalation procedures, and operational processes. - Help maintain audit-ready documentation and reporting. - Develop and maintain operational dashboards and reports related to: - Ticket volumes - SLA performance - Resolution trends - Escalation metrics - Service requests - Operational workloads - Project status updates - Analyze trends and provide recommendations for operational and process improvements. - Support leadership reporting and executive summaries. - Coordinate with Technology Leadership to provide data for improvement of first-contact resolution and employee experience. - Assist with internal training and communication related to ITSM and technology project tools. - Assist with technology asset management administration. - Support inventory reviews, lifecycle management, and audit activities. - Coordinate and support technology non-standard projects for Information Systems, Networking, Programming, Information Security, and End User Support teams. - Maintain project schedules, documentation, task tracking, timelines, and status updates. - Coordinate project meetings, agendas, meeting notes, action items, and follow-up activities. - Track project milestones, risks, issues, dependencies, and implementation activities. - Assist with implementation planning, rollout coordination, testing schedules, and communication efforts. - Prepare project status reports and updates for leadership and governance committees. - Support post-implementation, lessons learned, and support handoff processes. - Maintain centralized project documentation repositories. - Support development and maintenance of project templates, procedures, standards, and governance materials. - Assist with continuous improvement initiatives related to technology project coordination. - Ensure project records remain organized and audit ready. Benefits - Full Time / Exempt - Flexible Location - 37.50 hours per week - Monday – Friday, 8:30am – 5:00pm Training and Compliance Requirements - Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. - Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines.

• Manage essential pension administration tasks • Ensure services are delivered accurately and on time • Support clients and their employees • Resolve issues and build strong professional relationships • Follow clear processes and service-level goals • Gain exposure to Civica’s payroll platforms

Title: PROGRAM ADMINISTRATOR Location: Phoenix United States remote 540831 Full-time Job Description: DEPT OF AGRICULTURE The Mission of our Agency is to protect the health and safety of Arizona consumers, advance and support Arizona agriculture, and safeguard commerce. Supporting farming, ranching and agribusiness in Arizona by protecting plants and animals, issuing agriculture and environmental licenses, inspecting farming practices and overseeing commerce standards and measurement devices. CITRUS, FRUIT AND VEGETABLE PROGRAM ADMINISTRATOR Job Location: Address: Produce and Plant Services Division / Office of Citrus, Fruit and Vegetable 1110 W. Washington Street, #450, Phoenix AZ 85007 Posting Details: Salary: $79,040.00 - $85,479.05 Grade: 25 Closing Date: May 25, 2026 Job Summary: The Arizona Department of Agriculture's Produce and Plant Services Division (PPSD) is currently recruiting for a Program Administrator for our Office of Citrus, Fruit, & Vegetable. The Citrus, Fruit, and Vegetable Standardization program monitors and enforces the quality standards for all fresh fruit and vegetables produced and marketed in Arizona. The Program Administrator manages the Office of Citrus, Fruit & Vegetable (OCFV) within the Produce and Plant Services Division (PPSD) of the Department of Agriculture. As the Administrator of the OCFV, this position is responsible for managing the citrus, fruit, & vegetables inspections and compliance program, ensuring adherence to state and federal laws, rules, and policies for the program. This position also works with the on-site USDA Federal Program Manager ensuring the continuity of operations. OCFV has offices in Phoenix, Yuma and Nogales and this position is responsible for the overseeing all 3 offices. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Duties to include but not limited to: - Provides direct and indirect supervision to inspections and compliance staff within the OCFV. Responsible for the hiring, termination, and managing of staff, including appraisals, discipline, and ETE. Keeps staff informed of activities going on within the department. - Develops and maintains plans and performance measures for the OCFV program, supports implementation of PPSD and Department strategies, and measures adherence. Attends divisional leadership meetings and assists in the implementation of the Division's and Department's strategic plan and operational priorities. - Plans, researches, and develops new and revised methods and procedures to improve effectiveness of the OCFV. Develops new/and or revises existing policies and procedures within the program. Works with the PPSD Director to recommend and draft amendments, new legislation, rules, policies, procedures, or inter-agency agreements. - Works and communicates effectively with the citrus, fruit, & vegetables industry, as well as other relevant state and federal regulatory agencies. Plans, attends, and presents at meetings/conferences/workshops related to citrus, fruit, & vegetables. Participates in and helps coordinate meetings with relevant advisory committees and industry groups. Confers with the Division Director and Office of the Director on serious issues or problems. Responds to requests from the public. - Travel in state and out of state for State business - Other duties as assigned Knowledge, Skills & Abilities (KSAs): Knowledge of: - Federal and State laws and regulations governing citrus, fruit, and vegetable standardization and shipping point inspections Basic understanding of agriculture and plant service laws - Management and leadership best practices - Inspection and investigation techniques - Computer technology - General accounting and inventory control Skills in: - Effective oral and written communicator - Coaching and performance management - Writing and reviewing reports and citations - Conduct effective meetings - Active listening - Decision making - Time management Ability to: - Establish and maintain effective working relationships with staff and industry - Read and analyze inspection, compliance, and laboratory reports - Identify and solve problems - Perform basic mathematical calculations - Interpret and understand laws, rules, regulations, standards and operating procedures Selective Preference(s): Previous experience in a supervisory or leadership role that includes employee coaching and development responsibilities Previous experience with the regulation of produce standardization and shipping point inspections Bachelor of Science in a related field Pre-Employment Requirements: Arizona Driver's License If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Agriculture offers a comprehensive benefits package to include: Sick leave Vacation with 10 paid holidays per year Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Positions in this classification participate in the Arizona State Retirement System (ASRS). ASRS is a mandatory condition of employment for all employees who meet the eligibility and membership criteria defined in statue. Current contribution rate is 12.00%. Enrollment eligibility will become effective after 27 weeks of employment.

Role Description The Pensions Administrator role is a great opportunity for someone who enjoys problem solving, delivering excellent customer service, and is looking to build a career in pensions and payroll services. In this role, you’ll gain hands-on experience managing essential pension administration tasks while working within a supportive team environment. You’ll play an important part in ensuring services are delivered accurately and on time, directly supporting clients and their employees. What makes this role especially rewarding is the variety of work and the opportunity to become a trusted first point of contact for clients, helping resolve issues and building strong professional relationships. With clear processes, service-level goals, and exposure to Civica’s payroll platforms, the position offers valuable experience, career development opportunities, and the satisfaction of making a real impact through reliable and efficient pension service delivery. - Data input - Filing, paper and electronic - Receiving, organising and processing information - Answering telephones and contacting customers to handle basic client queries - Producing benefit statements - Opting members into and out of the scheme - Processing refund requests - Guiding members through the retirement process - Submitting retirement applications - Gathering and distributing mail - Assisting the Senior Pensions Administrators with various duties Qualifications - Previous experience of delivering excellent customer service, in a customer focused environment - Experience of working within a customer focused environment - Working knowledge of Microsoft Excel and Word - Ability to prioritise and remain calm under pressure - Accuracy and attention to detail - Understand the need to follow established procedures - Ability to use own initiative within a team environment - A progressive approach to change and improvement - Ability to think logically and solve problems effectively - Time Management & Interpersonal Skills - Methodical & Analytical - Great attention to detail Requirements We Want You to Bring Your Whole Self to Work. There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Benefits - 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - Days of Difference – Up to 3 extra days off for volunteering. - Pension Contributions – 5% employer match to support your future. - Income Protection – Up to 75% salary cover for long-term illness. - Life Assurance – 4x salary tax-free lump sum. - Critical Illness Cover – £25,000 lump sum (extendable to dependents). - Private Medical Insurance – Fast access to private healthcare. - Health Cash Plan – Claim back physio, therapies & more. - Dental Insurance – Cover for routine & emergency care. - Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. - Affinity Groups – Join employee-led communities. - Bounty Bonus – Refer a friend & get rewarded.