Civica UK Limited

Payroll Bureau Pensions Administrator Hybrid Customer Full time London, England, United Kingdom Manchester, England, United Kingdom Milton Keynes, England, United Kingdom Dudley, England, United Kingdom Altrincham, England, United Kingdom Description Payroll Bureau Pensions Administrator Description We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people. Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. Why you’ll love this opportunity as an Payroll Bureau Pensions Administrator at Civica The Payroll Bureau Pensions Administrator role is a great opportunity to manage pension administration for a range of customers, ensuring accuracy, compliance, and excellent service. You'll handle pension contributions, statutory returns, customer queries, and end-of-year activities while building strong client relationships. Success in the role comes from strong payroll knowledge, attention to detail, organisational skills, and an understanding of UK pensions legislation. With CIPP support, career development, and a fully remote working model, it's an excellent chance to grow your career with Civica. Requirements - Maintain Payroll Bureau procedures in general and for each customer - Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists - Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data - All statutory pension monthly and annual returns are made in a timely manner - Calculating employee and employer Pension contributions and adjusting as required - Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation - Completion of end-of-year activities per customer - Involvement with implementation of new allocated customer business or changes to their pension set-up - Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements - Build up relationships with all contacts, providing outstanding customer service and regular meetings Essential/Preferred Competencies: - Proven experience of delivering payroll/Pension services either as part of a large in-house payroll team or outsourced team - Experience working with Teachers Pension, Civil Service Pension and/or Local Government Schemes - Ability to manage own time effectively to meet objectives - Ability to manage conflicting priorities and meet all customer and legislative deadlines - Excellent communication skills at all levels, internally and externally - Experience using MS Office applications Experience / Qualifications: - CIPP qualified or interested in completing payroll qualification, sponsored by Civica - Experience working with payroll software - Great organisational and numeracy skills, working to deadlines and completing complex tasks - Knowledge of relevant UK legislation, tax laws and Pension auto enrolment Benefits Time Off & Work-Life Balance ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! ✔ Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security ✔ Pension Contributions – 5% employer match to support your future. ✔ Income Protection – Up to 75% salary cover for long-term illness. ✔ Life Assurance – 4x salary tax-free lump sum. ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks ✔ Private Medical Insurance – Fast access to private healthcare. ✔ Health Cash Plan – Claim back physio, therapies & more. ✔ Dental Insurance – Cover for routine & emergency care. ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. ✔ Affinity Groups – Join employee-led communities. ✔ Bounty Bonus – Refer a friend & get rewarded.

Title: Payroll Bureau Pensions Administrator Location: Dudley England GB Job Description: Payroll Bureau Pensions Administrator Description We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people. Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. Why you’ll love this opportunity as an Payroll Bureau Pensions Administrator at Civica The Payroll Bureau Pensions Administrator role is a great opportunity to manage pension administration for a range of customers, ensuring accuracy, compliance, and excellent service. You'll handle pension contributions, statutory returns, customer queries, and end-of-year activities while building strong client relationships. Success in the role comes from strong payroll knowledge, attention to detail, organisational skills, and an understanding of UK pensions legislation. With CIPP support, career development, and a fully remote working model, it's an excellent chance to grow your career with Civica. Requirements - Maintain Payroll Bureau procedures in general and for each customer - Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists - Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data - All statutory pension monthly and annual returns are made in a timely manner - Calculating employee and employer Pension contributions and adjusting as required - Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation - Completion of end-of-year activities per customer - Involvement with implementation of new allocated customer business or changes to their pension set-up - Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements - Build up relationships with all contacts, providing outstanding customer service and regular meetings Essential/Preferred Competencies: - Proven experience of delivering payroll/Pension services either as part of a large in-house payroll team or outsourced team - Experience working with Teachers Pension, Civil Service Pension and/or Local Government Schemes - Ability to manage own time effectively to meet objectives - Ability to manage conflicting priorities and meet all customer and legislative deadlines - Excellent communication skills at all levels, internally and externally - Experience using MS Office applications Experience / Qualifications: - CIPP qualified or interested in completing payroll qualification, sponsored by Civica - Experience working with payroll software - Great organisational and numeracy skills, working to deadlines and completing complex tasks - Knowledge of relevant UK legislation, tax laws and Pension auto enrolment Benefits Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security Pension Contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long-term illness. Life Assurance – 4x salary tax-free lump sum. Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance – Fast access to private healthcare. Health Cash Plan – Claim back physio, therapies & more. Dental Insurance – Cover for routine & emergency care. Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. Affinity Groups – Join employee-led communities. Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Title: Payroll Bureau Pensions Administrator Location: London England GB Job Description: Payroll Bureau Pensions Administrator Description We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people. Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. Why you’ll love this opportunity as an Payroll Bureau Pensions Administrator at Civica The Payroll Bureau Pensions Administrator role is a great opportunity to manage pension administration for a range of customers, ensuring accuracy, compliance, and excellent service. You'll handle pension contributions, statutory returns, customer queries, and end-of-year activities while building strong client relationships. Success in the role comes from strong payroll knowledge, attention to detail, organisational skills, and an understanding of UK pensions legislation. With CIPP support, career development, and a fully remote working model, it's an excellent chance to grow your career with Civica. Requirements - Maintain Payroll Bureau procedures in general and for each customer - Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists - Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data - All statutory pension monthly and annual returns are made in a timely manner - Calculating employee and employer Pension contributions and adjusting as required - Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation - Completion of end-of-year activities per customer - Involvement with implementation of new allocated customer business or changes to their pension set-up - Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements - Build up relationships with all contacts, providing outstanding customer service and regular meetings Essential/Preferred Competencies: - Proven experience of delivering payroll/Pension services either as part of a large in-house payroll team or outsourced team - Experience working with Teachers Pension, Civil Service Pension and/or Local Government Schemes - Ability to manage own time effectively to meet objectives - Ability to manage conflicting priorities and meet all customer and legislative deadlines - Excellent communication skills at all levels, internally and externally - Experience using MS Office applications Experience / Qualifications: - CIPP qualified or interested in completing payroll qualification, sponsored by Civica - Experience working with payroll software - Great organisational and numeracy skills, working to deadlines and completing complex tasks - Knowledge of relevant UK legislation, tax laws and Pension auto enrolment Benefits Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security Pension Contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long-term illness. Life Assurance – 4x salary tax-free lump sum. Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance – Fast access to private healthcare. Health Cash Plan – Claim back physio, therapies & more. Dental Insurance – Cover for routine & emergency care. Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. Affinity Groups – Join employee-led communities. Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Role Description We are undertaking a major transformation to consolidate dozens of legacy products into a unified technology platform. As a Staff Engineer focused on product engineering, you will play a foundational role in shaping how we build, scale, and evolve our next-generation technology stack. - Define and evolve product engineering practices, tooling, and shared application architecture patterns. - Lead technical discovery, prototyping, and architectural alignment across teams contributing to our new platform. - Provide hands-on support to unblock teams, improve implementation quality, and resolve cross-team technical challenges. - Collaborate with engineering managers and product leads to shape delivery flow, team responsibilities, and ownership boundaries. - Act as a mentor and technical coach to engineers across the organisation. - Contribute to long-term architectural decisions that optimise for modularity, resilience, and operability. - Facilitate healthy architectural debate, consensus-building, and design governance. - Navigate ambiguity and help co-create the organisation’s path toward consolidated, high-quality delivery. Qualifications - Strong expertise in building, scaling, and evolving modern web applications—ideally across both front-end and back-end domains (e.g. React, Golang, cloud-native platforms). - Demonstrated ability to design and evolve architecture in complex, real-world systems. - Builds trust across teams, facilitates alignment, and helps teams move forward without needing formal authority. - Understands how to balance engineering design with delivery constraints and business priorities. - Shapes engineering patterns that scale across teams and time—familiar with enabling or platform team models. Requirements - Experience with distributed systems and event-driven architecture. - Familiarity with modern CI/CD, observability, and quality automation practices. - Exposure to legacy system modernisation, refactoring, or product migration strategies. - Awareness of Team Topologies, Domain-Driven Design, or similar models for designing software and teams. Benefits - ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - ✔ Days of Difference – Up to 3 extra days off for volunteering. - ✔ Pension Contributions – 5% employer match to support your future. - ✔ Income Protection – Up to 75% salary cover for long-term illness. - ✔ Life Assurance – 4x salary tax-free lump sum. - ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). - ✔ Private Medical Insurance – Fast access to private healthcare. - ✔ Health Cash Plan – Claim back physio, therapies & more. - ✔ Dental Insurance – Cover for routine & emergency care. - ✔ Affinity Groups – Join employee-led communities. - ✔ Bounty Bonus – Refer a friend & get rewarded.

Role Description This is a fantastic opportunity for someone who enjoys problem solving and making a real difference to customers every day. As an Application Support Analyst, you'll be the go-to expert for investigating and resolving complex software issues and helping customers get maximum value from Civica's solutions. You'll work closely with technical, product, and development teams, giving you exposure to a wide range of technologies and business processes. The role offers plenty of variety, with each day bringing new challenges and opportunities to learn. You'll develop strong technical and customer-facing skills while building expertise in a SaaS environment. There is genuine ownership of work, allowing you to see the impact of the solutions you deliver. You'll also contribute to service improvements, knowledge sharing, and product enhancements that directly benefit customers. Supported by a collaborative team and a culture focused on development, this is an excellent opportunity to accelerate your career, expand your technical capabilities, and play a key role in delivering exceptional customer outcomes. Qualifications - Familiarity with Software as a Service environment, cloud applications and/or on-premises applications. - Technical Proficiency: Demonstrates a solid understanding of configuration and data structures. - Customer Communication: Communicates clearly, professionally, and empathetically with customers. - Analytical Thinking: Applies structured problem-solving skills to investigate incidents. - Team Collaboration: Works effectively with cross-functional teams. - Process and Documentation Discipline: Follows defined support processes. Requirements - Deliver excellent customer service and application support in line with defined service levels and Civica values. - Diagnose, troubleshoot and resolve complex customer issues using a customer-centric approach. - Maintain accurate records of customer interactions, work completed and system changes in compliance with data protection and company policies. - Follow Service Management processes, ticket handling procedures, and information security/compliance requirements. - Continuously develop technical, customer service, and process knowledge to perform effectively in the role. - Contribute to continuous improvement by identifying recurring issues, improving knowledge management, and suggesting process enhancements. - Manage workload proactively whilst collaborating with team members to meet productivity, quality and operational targets. Benefits - 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - Days of Difference – Up to 3 extra days off for volunteering. - Pension Contributions – 5% employer match to support your future. - Income Protection – Up to 75% salary cover for long-term illness. - Life Assurance – 4x salary tax-free lump sum. - Critical Illness Cover – £25,000 lump sum (extendable to dependents). - Private Medical Insurance – Fast access to private healthcare. - Health Cash Plan – Claim back physio, therapies & more. - Dental Insurance – Cover for routine & emergency care. - Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. - Affinity Groups – Join employee-led communities. - Bounty Bonus – Refer a friend & get rewarded.

Role Description The Payroll Bureau Pensions Administrator role is a great opportunity for someone who is looking to work closely with customers, solve meaningful challenges, and make a tangible impact through technology. You'll gain exposure to modern SaaS products, work alongside experienced professionals, and have opportunities to broaden your skills across both technical and business areas. Combined with Civica's flexible, inclusive culture and strong focus on career progression, it's an excellent opportunity for someone looking to grow, contribute, and build a long-term career in a company that values both its people and its purpose. - Maintain Payroll Bureau procedures in general and for each customer. - Ensure the operational delivery of all customers, focusing on managed services to the agreed customer service levels and as outlined in processing checklists. - Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data. - All statutory pension monthly and annual returns are made in a timely manner. - Calculating employee and employer Pension contributions and adjusting as required. - Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation. - Completion of end-of-year activities per customer. - Involvement with implementation of new allocated customer business or changes to their pension set-up. - Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements. - Build up relationships with all contacts, providing outstanding customer service and regular meetings. Qualifications - CIPP qualified or interested in completing payroll qualification, sponsored by Civica. - Experience working with payroll software. - Great organisational and numeracy skills, working to deadlines and completing complex tasks. - Knowledge of relevant UK legislation, tax laws and Pension auto enrolment. Benefits - ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - ✔ Days of Difference – Up to 3 extra days off for volunteering. - ✔ Pension Contributions – 5% employer match to support your future. - ✔ Income Protection – Up to 75% salary cover for long-term illness. - ✔ Life Assurance – 4x salary tax-free lump sum. - ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). - ✔ Private Medical Insurance – Fast access to private healthcare. - ✔ Health Cash Plan – Claim back physio, therapies & more. - ✔ Dental Insurance – Cover for routine & emergency care. - ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. - ✔ Affinity Groups – Join employee-led communities. - ✔ Bounty Bonus – Refer a friend & get rewarded. Company Description At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Role Description This is a fully remote opportunity for an experienced pensions professional to join Civica's Pensions team, helping deliver and enhance solutions that support some of the UK's leading pension schemes. Working closely with clients, consultants, developers and project teams, you'll play a key role in developing and maintaining pension calculations, supporting software implementations and ensuring our solutions remain aligned with current legislation and regulatory requirements. This role is ideal for someone with strong Defined Benefit (DB) pensions knowledge who enjoys translating complex pension scheme rules into practical, high-quality software solutions. Key Responsibilities - Develop and maintain pension calculations within the Civica pensions software framework - Analyse scheme rules, technical documentation and legislation to implement calculation changes and enhancements - Create and maintain unit tests and comprehensive test scenarios - Act as a subject matter expert on customer projects and software implementations - Work within an Agile Scrum environment to deliver agreed project outcomes - Attend customer, project and technical meetings to gather and understand requirements - Support product testing and quality assurance activities as part of the development lifecycle - Produce technical documentation, user guides and supporting materials for new functionality - Provide support to customers using existing applications in line with agreed service levels - Contribute to the future design and development of the Civica pensions software suite - Share knowledge and best practice with colleagues across the team Qualifications - Strong knowledge of UK Defined Benefit (DB) pension schemes and benefit calculations - Up-to-date understanding of UK pensions legislation and regulatory requirements - Experience reviewing and interpreting Trust Deeds, Rules and other technical pensions documentation - SQL Server development experience - Ability to produce detailed calculation specifications and testing scenarios - Strong analytical and problem-solving skills with excellent attention to detail - Excellent written and verbal communication skills - Ability to manage workload effectively and deliver to deadlines - Experience working directly with customers and stakeholders - Strong knowledge of Microsoft Office applications including Excel and Word Desirable - Knowledge of UK Public Sector Pension schemes - Experience of CARE and Defined Contribution (DC) arrangements - Development experience using Java, C++ or C# - Experience working with Azure DevOps - Experience working within Agile delivery environments Benefits - 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - Days of Difference – Up to 3 extra days off for volunteering. - Pension Contributions – 5% employer match to support your future. - Income Protection – Up to 75% salary cover for long-term illness. - Life Assurance – 4x salary tax-free lump sum. - Critical Illness Cover – £25,000 lump sum (extendable to dependents). - Health Cash Plan – Claim back physio, therapies & more. - Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. - Affinity Groups – Join employee-led communities. - Bounty Bonus – Refer a friend & get rewarded.

Role Description This is a fully remote, on-demand role where you'll provide specialist support to local authority clients across Revenues, Benefits, Assessments and Property Inspection services during periods of increased demand, project delivery, or staffing pressure. You'll play a key role in ensuring that Council Tax, Business Rates and Benefits administration is delivered accurately, efficiently and in accordance with current legislation. Depending on your experience, you'll work within one or more specialist areas including Revenues, Assessments or Property Inspection activities. This role is ideal for an experienced local government professional who enjoys working independently, managing their own workload and making a direct impact for clients across the UK. Key Responsibilities - Process Council Tax, Business Rates and Benefits work accurately and in line with relevant legislation and regulations - Assess information from multiple sources to determine claims, liabilities, reductions, discounts, exemptions and recovery actions - Respond to customer, stakeholder and client enquiries by telephone, email and written correspondence - Carry out account maintenance, billing, payment arrangements, recovery actions and overpayment processing as required - Gather, review and verify evidence in support of Housing Benefit and Council Tax Support claims - Process revisions, appeals, disputes and overpayment recovery actions in accordance with legislation and local procedures - Maintain accurate records and management information whilst meeting agreed service levels and deadlines - Access client systems and work in accordance with contract requirements, processes and procedures - Liaise with government departments, local authority stakeholders and external agencies where required - Undertake property inspections, validation visits and reporting activities where relevant to your specialism - Access and utilise DWP Customer Information System (CIS) where appropriate Qualifications - Minimum three years' experience working within Revenues, Benefits, Assessments or a related local government environment - Strong working knowledge of Council Tax, Business Rates, Housing Benefit and/or Council Tax Support legislation - Experience processing assessments, liabilities, payments, recovery actions or property inspection activities - Confident using Revenues and Benefits systems and online case management platforms - Excellent communication skills with the ability to explain complex regulations clearly and professionally - Strong customer service experience dealing with members of the public and stakeholders - Ability to work independently with minimal supervision whilst managing competing priorities - Highly organised with excellent attention to detail and accuracy - Able to work effectively under pressure and consistently meet targets and deadlines - Experience using DWP CIS is desirable Requirements - IRRV Technician Qualification - Experience working across multiple Revenues and Benefits software platforms - Knowledge of problem-solving methodologies - Experience supporting and mentoring less experienced colleagues - Property Inspection experience relating to Council Tax or Business Rates liabilities Benefits - 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! - Days of Difference – Up to 3 extra days off for volunteering. - Pension Contributions – 5% employer match to support your future. - Income Protection – Up to 75% salary cover for long-term illness. - Life Assurance – 4x salary tax-free lump sum. - Critical Illness Cover – £25,000 lump sum (extendable to dependents). - Health Cash Plan – Claim back physio, therapies & more. - Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. - Affinity Groups – Join employee-led communities. - Bounty Bonus – Refer a friend & get rewarded.

Role Description This role is about technical expertise, ownership, and delivering high-quality outcomes in complex data environments. - Design and implement Master Data Management (MDM) solutions across Azure and on-premise environments - Analyse, extract, cleanse, transform, and manipulate data from multiple source systems - Deliver high-quality, tested integrations using tools such as Azure Data Factory and SSIS - Lead architectural design and contribute to solution strategy for MDM implementations - Manage end-to-end delivery of your projects, ensuring timelines, quality, and customer expectations are met - Deliver customer training and create clear documentation for data quality and system use - Build strong relationships with customers, internal teams, and third-party stakeholders - Communicate effectively across consultancy and wider business teams - Identify and resolve customer issues, risks, and escalations - Contribute to tender responses and support pre-sales activities where required - Support and mentor team members, promoting best practice and continuous improvement - Maintain accurate project documentation and provide regular progress reporting Qualifications - Strong experience in data quality, data analysis, and ETL processes - Confident designing and delivering solution architecture in cloud or on-prem environments - Communicates clearly with both technical and non-technical stakeholders - Builds trusted relationships with customers and colleagues - Can manage multiple priorities while maintaining a high level of attention to detail - Proactive, adaptable, and comfortable working in fast-paced project environments - Takes ownership of delivery and drives accountability across projects and stakeholders - Enjoys solving complex data challenges and improving processes Requirements - Strong SQL skills (T-SQL and/or PL/SQL) - Experience with Microsoft Azure, including Azure Data Factory and cloud-based solutions - Knowledge of SQL Server administration (2019+) - Experience working with REST/SOAP APIs and integrations - Exposure to Power BI, SSRS, or other reporting tools - Experience with XML, JSON, or data transformation technologies - Knowledge of C# /.NET or modern data platforms such as Cosmos DB or MongoDB - Experience in customer-facing consultancy or Professional Services environments - Microsoft certifications or relevant technical qualifications Benefits - Choice of PPO or HDHP/HSA medical plans through Anthem Blue Cross Blue Shield - Employer contributions to Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) - Dental and vision coverage for employees and families - Employer-paid basic Life and AD&D insurance - Voluntary life insurance options for employees, spouses, and dependents - Short-Term and Long-Term Disability coverage - Employee Assistance Program (EAP) with confidential wellbeing, legal, financial, and mental health support - Preventive care covered at 100% - Telehealth and virtual care options - Wellness programs, rewards, and digital health tools - Pre-tax payroll deductions for eligible benefits - Supportive benefits resources and advocacy services to help you navigate your coverage

Role Description As a Technical Product Manager, you will be responsible for equipping your team with detailed requirements through a product backlog to build high quality products, delivering to our product roadmaps that align to Civica’s strategic goals. Collaborating with cross-functional teams, you will take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company’s mission and vision of becoming a global GovTech champion. What you will do to be successful in this role - Collaborate with engineering teams to ensure that solutions meet product requirements whilst providing guidance and oversight to ensure that solutions are feasible, scalable, maintainable, and meet quality standards. - Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria. - Participate in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities. - Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations. - Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery. - Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations. - Work closely with various internal and external stakeholders to ensure successful product development. - Analyze data and metrics to inform product decisions, measure product performance, and identify areas for improvement. - Support a strong culture of knowledge sharing and product decision and design documentation. Qualifications - Demonstrated experience as a Technical Product Manager, working in a modern software or product organization. - Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria. - Capable of prioritizing features, requirements, and tasks based on customer needs, business goals, and technical feasibility. - Competency to participate in technical discussions, code reviews, and architecture decisions. - Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value. - Strong analytical skills to collect, analyze, and interpret data to inform product decisions. - Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success. - Flexible to adapt to changing market conditions, customer needs, and business priorities. - Strong problem-solving skills to overcome technical, business, and customer challenges. - Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams. - Understanding of programming concepts, including data structures, algorithms, and software design patterns. - Knowledge of technical architecture, including system design, scalability, and performance optimization. Benefits - Generous annual leave that grows with tenure. - 15 paid sick days. - Bereavement, jury duty, and statutory holiday entitlements. - Parental leave. - Agile working options. - Extended health & dental benefits. - Employer-paid EAP. - Life Insurance, AD&D, LTD. - Spousal & dependent coverage options.