• Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions • Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation • Analyze business and technical requirements to define scalable and efficient architectures • Own and evolve contact center solution architecture across cloud platforms • Configure and customize solutions (IVR, routing strategies, integrations, automation) • Lead implementation, deployment, and upgrade activities • Collaborate with stakeholders and third-party vendors to ensure successful delivery • Support go-live activities and ensure a smooth transition to production

• Search and confirm travel reservations for the customer • Have a strong understanding of a client travel policy and can consistently provide consultation to the customer • Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) • Provide the client with the required industry information, such as low fares, exchange costs, and penalties • Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement • Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

• Lead collaboration with customers, brokers and benefit providers throughout implementation projects across UK&I and international markets • Gather, document and analyse customer requirements, producing detailed solution designs aligned to Benifex best practices • Partner with technical colleagues to design feasible, scalable solutions that meet customer goals within Benifex technology • Identify risks, exceptions and edge cases early, designing robust end‑to‑end processes and workflows • Deliver solutions with a strong focus on user experience for both employees and customer administrators • Build and maintain trusted advisor relationships with key customer stakeholders • Act as a subject matter expert on benefits, Benifex solutions and integrations for internal teams • Support product development initiatives with customer and market insights • Represent Benifex as a solution expert in sales meetings when required • Contribute to and continuously improve Benifex best‑practice libraries, processes and implementation standards • Share knowledge and act as a role model within the consulting community, supporting the development of others • Continuously research and expand your understanding of the global benefits landscape

• Act as the vital bridge between our customers and our internal technical teams, ensuring successful delivery of employee benefits portal implementations • Gather and translate requirements into high-quality, best‑practice solutions that deliver an excellent user experience • Take ownership of designs, confidently explaining technical concepts to non‑technical stakeholders while collaborating closely with technical experts • Lead collaboration with customers, brokers and benefit providers throughout implementation projects across UK&I and international markets • Gather, document and analyse customer requirements, producing detailed solution designs aligned to Benifex best practices • Partner with technical colleagues to design feasible, scalable solutions that meet customer goals within Benifex technology • Identify risks, exceptions and edge cases early, designing robust end‑to‑end processes and workflows • Deliver solutions with a strong focus on user experience for both employees and customer administrators • Build and maintain trusted advisor relationships with key customer stakeholders • Act as a subject matter expert on benefits, Benifex solutions and integrations for internal teams • Support product development initiatives with customer and market insights • Contribute to and continuously improve Benifex best‑practice libraries, processes and implementation standards • Share knowledge and act as a role model within the consulting community, supporting the development of others • Continuously research and expand understanding of the global benefits landscape