• Search and confirm travel reservations for the customer • Have a strong understanding of a client travel policy and can consistently provide consultation to the customer • Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) • Provide the client with the required industry information, such as low fares, exchange costs, and penalties • Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement • Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

• Lead collaboration with customers, brokers and benefit providers throughout implementation projects across UK&I and international markets • Gather, document and analyse customer requirements, producing detailed solution designs aligned to Benifex best practices • Partner with technical colleagues to design feasible, scalable solutions that meet customer goals within Benifex technology • Identify risks, exceptions and edge cases early, designing robust end‑to‑end processes and workflows • Deliver solutions with a strong focus on user experience for both employees and customer administrators • Build and maintain trusted advisor relationships with key customer stakeholders • Act as a subject matter expert on benefits, Benifex solutions and integrations for internal teams • Support product development initiatives with customer and market insights • Represent Benifex as a solution expert in sales meetings when required • Contribute to and continuously improve Benifex best‑practice libraries, processes and implementation standards • Share knowledge and act as a role model within the consulting community, supporting the development of others • Continuously research and expand your understanding of the global benefits landscape

• Act as the vital bridge between our customers and our internal technical teams, ensuring successful delivery of employee benefits portal implementations • Gather and translate requirements into high-quality, best‑practice solutions that deliver an excellent user experience • Take ownership of designs, confidently explaining technical concepts to non‑technical stakeholders while collaborating closely with technical experts • Lead collaboration with customers, brokers and benefit providers throughout implementation projects across UK&I and international markets • Gather, document and analyse customer requirements, producing detailed solution designs aligned to Benifex best practices • Partner with technical colleagues to design feasible, scalable solutions that meet customer goals within Benifex technology • Identify risks, exceptions and edge cases early, designing robust end‑to‑end processes and workflows • Deliver solutions with a strong focus on user experience for both employees and customer administrators • Build and maintain trusted advisor relationships with key customer stakeholders • Act as a subject matter expert on benefits, Benifex solutions and integrations for internal teams • Support product development initiatives with customer and market insights • Contribute to and continuously improve Benifex best‑practice libraries, processes and implementation standards • Share knowledge and act as a role model within the consulting community, supporting the development of others • Continuously research and expand understanding of the global benefits landscape

• Support the development and execution of benefits strategy for assigned clients, including plan design, benchmarking, and cost analysis. • Collaborate with Producers and internal teams to deliver high-quality service and strategic consulting throughout the client lifecycle. • Participate in carrier negotiations and renewals, partnering with carriers and internal teams to deliver competitive and comprehensive benefits solutions. • Assist clients in understanding and complying with regulatory requirements (e.g., ACA, HIPAA, ERISA). • Contribute to the creation of client presentations, rate analysis tools, and open enrollment materials. • Participate in employee education meetings and webinars, helping to communicate benefits programs clearly and effectively. • Stay informed on industry trends, new products, legislative developments, and emerging market practices.