• Supervise and support systems administrators across enterprise applications and cloud environments • Drive Customer Experience (CX) and operational improvement initiatives • Administer and support platforms such as Salesforce, Tableau, and AWS • Develop automation and scripts to improve performance and efficiency • Troubleshoot system, integration, and infrastructure issues • Configure workflows, dashboards, and operational reporting • Support APIs, cloud integrations, and enterprise tools • Work directly with government stakeholders and program teams • Monitor system health, upgrades, and operational performance • Support incident response, escalation management, and after-hours operational coverage

Role Description We are seeking an experienced WSS Engineer / Epic Client Systems Administrator (ECSA) to support, maintain, and optimize the infrastructure that powers our Epic ecosystem. This role is critical to ensuring the reliability, performance, and security of Epic applications across our healthcare organization. The ideal candidate brings deep technical expertise, strong problem-solving skills, and a collaborative mindset to support clinical operations and enterprise IT initiatives. Key Responsibilities - Epic System Installation, Configuration & Maintenance - Install, configure, and maintain Epic server components including Hyperspace, Interconnect, web servers, and related middleware. - Manage Chronicles, Cache/IRIS configurations, and system-level dependencies. - Apply patches, upgrades, hotfixes, and coordinate release deployments across environments. - Maintain documentation for system builds, configurations, and operational procedures. - Performance Monitoring & Optimization - Monitor Epic server and application performance (CPU, memory, disk I/O, network throughput). - Tune system parameters to improve stability, responsiveness, and uptime. - Troubleshoot performance issues, system failures, and infrastructure bottlenecks. - Partner with application teams to diagnose and resolve end-to-end performance concerns. - Epic Environment Management - Administer and support all Epic environments (PRD, TST, DEV, POC, TRN). - Coordinate environment refreshes, migrations, and system cloning activities. - Ensure proper environment isolation, naming conventions, and configuration consistency. - Support new module implementations and infrastructure readiness for Epic upgrades. - Security, Compliance & Risk Management - Implement Epic system security best practices including authentication, certificates, firewall rules, and access controls. - Ensure compliance with HIPAA, organizational policies, and audit requirements. - Monitor and manage audit logs, encryption standards, and privileged access. - Participate in security assessments, risk reviews, and remediation planning. - Collaboration, Support & Operations - Work closely with Epic application teams, network, storage, virtualization, and security teams. - Provide operational support for Epic-related incidents, service requests, and change management. - Participate in on-call rotations and provide after-hours support as needed. - Collaborate with vendors and Epic technical support to resolve complex issues. Qualifications - Minimum 10 years of experience as an Epic Client Systems Administrator (ECSA) or equivalent Epic infrastructure role. - Minimum 10 years supporting Epic implementations, upgrades, and enterprise-scale Epic environments. - Deep expertise with Epic components such as Hyperspace, Interconnect, MyChart, and system middleware. - Strong experience with Windows Server administration, Active Directory, DNS, certificates, and group policy. - Hands-on experience with virtualization technologies (VMware, Citrix, VDI). - Proficiency with monitoring tools, performance tuning, and troubleshooting methodologies. - Strong understanding of healthcare security standards, HIPAA compliance, and audit practices. - Ability to work independently, manage priorities, and collaborate across multidisciplinary teams. - Excellent communication, documentation, and problem-solving skills. Preferred Qualifications - Experience with Epic Cache/IRIS performance tuning. - Familiarity with F5 load balancing, clustering, and high-availability architectures. - Experience supporting Epic mobile platforms (Haiku, Canto, Rover). - Knowledge of HL7, FHIR, and interoperability frameworks. - Epic certifications in relevant system administration or infrastructure tracks. Pay Transparency Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $95,918 - $222,031. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

• performing systems requirements analysis, functional analysis, timeline analysis, trade studies, requirements allocation and interface definition, technical management, integration, system testing, and quality assurance. • Provides continuous assurance of the successful day-to-day operation and viability of the SASS server and network environment according to established Service Level Agreements (SLAs). • Maintains RHEL, ESXi, and Windows operating systems, creates templated server images, creates snapshots/clones, manages storage, monitors logs, and creates/edits automation scripts. • Participates in disaster recovery failover testing as well as system/database backup maintenance and testing. • Monitors and coordinates synchronization between production and failover SASS environments (may require occasional travel). • Prepares and documents procedures for day-to-day operations and ensures that they are carried out. • Manages maintenance of the infrastructure, including application of critical and recommended patches and upgrades for system switches, firewalls, and SANs. • Coordinates on-site resources to support installation of new hardware or software releases.

Role Description Gestalten Sie mit uns die Zukunft der Kältetechnik! CCR steht an der Spitze der Innovation bei hochtechnologischen Heizungs- und Kältelösungen. Unsere Mitarbeiter sind die treibende Kraft hinter unserem Erfolg, angetrieben von Kreativität, Fachwissen und Leidenschaft. Begleiten Sie uns auf dieser aufregenden Reise und werden Sie Teil eines Teams, das etwas bewirken möchte. Für unser Engineering Center am Standort Mainz suchen wir unbefristet und zum nächstmöglichen Zeitpunkt eine/n Experte Steuerungs- & Regelungstechnik (Kältetechnik & Systemintegration) (mwd). - Erstellung, Analyse, Wartung und Weiterentwicklung von SPS-Programmen und Regelungsstrategien - Sicherstellung der Systemkommunikation und Integration zwischen Kühlmöbeln, Verbundanlagen, Kühlräumen und weiteren Komponenten - Technische Unterstützung bei komplexen Störungen mit Fokus auf Software, Logik, Bussystemen und Schnittstellen - Unterstützung von Projektteams bei der Bewertung der technischen Umsetzbarkeit und Systemkompatibilität - Mitwirkung bei der Inbetriebnahme und Optimierung neuer Steuerungs- und Regelungssysteme - Systematische Analyse von Feldproblemen sowie Ableitung nachhaltiger Verbesserungsmaßnahmen - Schnittstellenfunktion zwischen Entwicklung, Projektteams und Feldorganisation - Erstellung und Pflege technischer Dokumentation inkl. Versions- und Änderungsmanagement - Mitwirkung an strategischen Projekten im internationalen Umfeld Qualifications - Abgeschlossene Ausbildung als Elektrofachkraft (z. B. Elektroniker, Mechatroniker, Automatisierungstechniker) oder vergleichbar - Fundierte Erfahrung in der Programmierung und Entwicklungsumgebungen von SPS-Systemen unterschiedlicher Hersteller (IEC 61131-3) - Mehrjährige Berufserfahrung (>4 Jahre) im Bereich Steuerungs- und Regelungstechnik und Kommunikationsprotokollen (CANbus, Modbus, BACnet, etc.) - Erfahrung in der Software-Fehleranalyse und systematischen Problemlösung - Verständnis für Systemintegration und Kommunikation zwischen verschiedenen Anlagenkomponenten - Kenntnisse in Kälte-, Klima- oder HVAC-Systemen von Vorteil - Studium im Bereich Elektrotechnik, Informatik oder vergleichbar wünschenswert, aber kein Muss - Sehr gute Englischkenntnisse (Deutsch von Vorteil, aber nicht zwingend erforderlich) - Reisebereitschaft im internationalen Umfeld