• Own the technical setup process for district partners — from initial rostering configuration through data validation and successful launch — ensuring teachers and school leaders can seamlessly access Brisk. • Work with district IT teams to configure and troubleshoot SIS integrations via third-party rostering providers, ensuring student and staff data flows accurately into the platform. • Review, clean, and validate rostering data from districts to ensure it matches the formatting and structural requirements needed for a smooth end-user experience. • Serve as the primary technical point of contact for district IT stakeholders during implementation — investigating and resolving data issues, answering questions, and guiding them through each step of the process. • Independently manage a high volume of concurrent implementations on tight timelines, with particular intensity during the spring and summer months as districts prepare for the new school year. • Maintain excellent documentation and proactively update project status for internal team members across multiple implementation projects, elevating risks and proposing solutions. • Execute strong QA processes to verify that rostering data and platform configurations are correct before teacher-facing rollout begins. • Work closely with Account Executives, Customer Success Managers, and the customer support team — sharing progress, coordinating handoffs, and ensuring a seamless customer experience from sale through launch.

Role Description This role plays a critical part in our next phase of growth. You’ll serve as the strategic technical lead for our most complex enterprise customers, owning executive engagement, technical orchestration, and cross-organizational coordination, directly influencing how large enterprises secure and govern AI agents. This is a US based remote role supporting customers on the West Coast. The role requires flexibility to accommodate meetings across multiple U.S. time zones when needed and includes approximately 20–30% travel for customer on-site engagements and strategic meetings. What You’ll Do - Own the full technical and strategic success of Zenity’s most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale. - Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion. - Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realization. - Run executive-level strategic reviews that clearly articulate risk posture improvements, roadmap alignment, integration progress, and expansion opportunities. - Serve as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline complex enterprise motions and reduce internal friction. - Own high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teams. - Translate sophisticated enterprise requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies. - Partner closely with Product and Engineering to surface strategic customer insights that influence roadmap direction and support the continued evolution of Zenity’s platform. - Contribute to scaling Zenity’s enterprise success model and best practices for managing strategic accounts. Onboarding & Implementation - Lead end-to-end onboarding processes, including discovery sessions, product training, risk analysis and assessment, solution design, platform configuration, technical integrations, and initial security posture setup. - Guide the customer through creating and establishing internal security programs for LCNC (low-code/no-code) and AI standards. - Translate customer business goals and security requirements into a tailored implementation plan to drive success. Technical Advisory & Security Guidance - Serve as the trusted technical advisor on security best practices for LCNC and AI agentic security, governance, and enterprise application security. - Provide hands-on guidance in configuring policies, platform risk areas, automations, and governance frameworks. - Investigate and troubleshoot security violations, providing clear remediation guidance and context. Customer Relationship & Value Realization - Maintain high-touch relationships with stakeholders to align Zenity’s value with business outcomes. - Proactively monitor platform usage, risk reduction metrics, and security improvements to demonstrate ROI. - Identify opportunities for optimization, expansion, and innovation in customer environments. Strategic Account Management - Lead Quarterly Business Reviews (QBRs) to present progress, risk posture improvements, and roadmap alignment. - Anticipate customer needs by staying current on evolving security threats, industry trends, and compliance requirements. - Partner with Sales, Product, and Engineering to advocate for customer needs in the product roadmap. Qualifications - Strong background in cybersecurity, application security, and governance frameworks. - Knowledge of low-code/no-code platforms, AI governance, and data protection (preferred). - Familiarity with industry standards and frameworks such as OWASP, MITRE, and others. - Strong data analysis capabilities. Requirements - 4+ years of proven experience in customer-facing technical roles. - Demonstrated ability to build strong relationships with stakeholders at all levels, from engineers to C-level executives. - Exceptional communication skills, with the ability to translate complex technical concepts into clear business value. - Experienced in leading customer journeys and delivering executive presentations, QBRs, and workshops. - Proactive and self-driven: Anticipates customer needs, identifies opportunities, and takes initiative without waiting for direction. - Collaborative team player: Works effectively across functions, building trust and alignment with both internal teams and customers. - Ownership mentality: Creates solutions, drives outcomes, and takes full responsibility for delivering results. - Startup mindset: Thrives in a fast-paced, dynamic environment with shifting priorities and evolving challenges. - Problem-solving oriented: Analyzes complex challenges, identifies root causes, and develops practical, innovative solutions that drive measurable impact. - Ability to travel approximately 20–30% for customer on-site engagements, strategic meetings, and company events. Interview Process - Recruiter Screen (30-45 minutes): Learn more about Zenity, the role, and how we work. - Hiring Manager Interview (30 minutes): An intro discussion about your technical background, customer management approach, and escalation ownership. - Exercise (QBR Presentation): Prepare and present a strategic QBR-style review outlining customer status, technical priorities, risk areas, and next steps. - Sales Engineering Leadership Interview (30 minutes): A conversation focused on collaboration, work style, and alignment. - Leadership Interview – CRO or CEO (30–45 minutes): Discussion focused on technical depth, security expertise, and cross-functional execution. Company Description Zenity is the leader in AI Agent Security and the first company to bring an agent-centric security platform to market. As enterprises accelerate AI agent adoption, we are establishing the security framework for how AI agents are secured and governed at enterprise scale. We deliver full-lifecycle visibility, governance, detection, prevention, and response for AI agents from build time to runtime, across SaaS, home-grown platforms, and end-user devices. Backed by $55M+ in funding, including a $38M Series B with strategic investment from Microsoft’s M12, Zenity is trusted by Fortune 500 enterprises globally. Join us in shaping how AI agents are secured at enterprise scale.

At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the actual development work. We are looking for a **Technical Customer Success Manager** who will own the **end-to-end customer journey**: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about **understanding the customer's technical and business needs**, translating them into clear requirements for engineering, and orchestrating delivery across teams. Key responsibilities - Own a portfolio of strategic accounts as their main point of contact across the full lifecycle. - Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables. - Run discovery sessions with customers to understand business goals, use cases and technical context. - Translate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customer. - Act as the bridge between the customer and Hubtype's engineering, product and solutions teams. The CSM does not build the solution but owns its delivery. - Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities. - Drive adoption, monitor account health and identify upsell and expansion opportunities. - Run QBRs, executive reviews, trainings and workshops with both business and technical stakeholders. - Use AI tools daily to scale work: drafting, research, summarization, analysis, documentation and automation. - Capture customer feedback and feed it into the product roadmap.

Role Description The Customer Success Executive (CSE) is responsible for the strategic leadership and execution of post-sales activities within our most valuable public sector accounts. This role is critical in driving long-term value by accelerating the customer’s journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their digital transformation initiatives. As a trusted advisor, you will engage with C-level executives in government and public sector organizations, guiding seamless delivery of business transformation while ensuring alignment with regulatory frameworks, compliance standards, and mission-critical objectives. What You Get to Do in This Role: - Drive Post-Sales Success: Own and lead the post-sales transformation for public sector customers, aligning ServiceNow’s solutions with government objectives and bringing relevant industry best practices to the table. Foster strong relationships with C-level executives and agency leaders to drive meaningful business outcomes. - Collaborate Strategically: Work closely with Account Executives to develop and execute integrated pre- and post-sales strategies that deliver long-term value for both the customer and ServiceNow. Leverage internal teams and strategic partners to ensure the successful adoption of the platform. - Mitigate Risks and Drive Value: Proactively identify potential risks, including budget cycles, procurement challenges, and compliance requirements, and develop mitigation strategies to ensure continued success and adoption within public sector organizations. - Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet operational KPIs—such as platform adoption, technical health, contract renewals, agency satisfaction, and expansion opportunities—while aligning with government mandates and digital transformation initiatives. - Foster Strategic Alignment: Build relationships with ServiceNow leadership and key public sector stakeholders, ensuring continuous feedback loops that drive improvements in customer engagement and product offerings tailored to government needs. - Advocate for Innovation and Continuous Learning: As a strategic thought leader in public sector transformation, introduce innovative digital solutions that help government agencies improve citizen services, optimize operations, and enhance compliance. Foster a culture of agility and technology-driven innovation. - Set Success Metrics and Milestones: Establish clear, measurable success metrics with government agencies and regularly review progress. Adapt transformation plans to ensure milestones are met, demonstrating tangible value and impact. Qualifications - We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. - The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level. Requirements - AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights. - Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments, including complex implementations for public sector organizations. - Public Sector Customer Experience: Proven success in driving digital transformation and technology adoption. - C-Level Presence & Relationship Management: English and German speaker (C level) strong ability to engage, influence, and build lasting relationships with senior executives, as well as enterprise decision-makers. - Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or executive leadership, ideally at a top-tier consulting firm or within a technology-driven public sector role. - Strategic Account Management: Experience leading high-impact customer success and consulting teams, managing complex, multi-stakeholder accounts, and ensuring alignment between public sector priorities and enterprise technology solutions. - Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives, budget constraints, and policy mandates. - Cross-Functional Leadership: Extensive experience working across public-private partnerships, driving alignment in large, matrixed environments. - Adaptability & Change Management: Skilled in navigating the dynamic landscape of public sector digital transformation, adjusting strategies to meet evolving regulations. - Operational & Execution Excellence: Proven ability to design and implement scalable, repeatable processes for public sector technology initiatives, ensuring on-time, on-budget execution. - Customer-Centric Mindset: Deep understanding of public sector challenges, service delivery, and mission-driven objectives, with a focus on delivering value-driven, impactful solutions that drive digital transformation. Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.