Role Description As a Senior Salesforce Administrator at First Advantage (FA), you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. You will play a key role in ensuring the stability, scalability, and usability of Salesforce across multiple business units, including Sales, Marketing, Customer Care, and Operations. This role requires deep expertise in Salesforce administration, including user management, security settings, automation tools, and data integrity. You will collaborate closely with cross-functional teams to implement enhancements, troubleshoot issues, and support strategic initiatives that drive revenue growth and operational efficiency. The ideal candidate will have 5+ years of hands-on Salesforce administration experience, a strong understanding of Salesforce best practices, and a passion for optimizing CRM systems to support business goals. Experience with Sales Cloud, Service Cloud, and integration with tools like Salesloft, ZoomInfo, and DocuSign is highly desirable. Responsibilities - System Maintenance: Perform regular system audits, monitor performance, and manage platform upgrades and releases. - Automation & Configuration: Build and maintain Flows, Validation Rules, Approval Processes, and Custom Objects to support business processes. - Support & Troubleshooting: Provide Tier 2 support for Salesforce-related issues and collaborate with support team and business teams to resolve them. - Documentation: Maintain comprehensive documentation of system configurations, processes, and change logs. - Collaboration: Work closely with Business Analysts, Developers, and stakeholders to gather requirements and implement scalable solutions. - Reporting & Dashboards: Create and manage reports and dashboards to support business insights and decision-making. - Integration Support: Assist in managing integrations with third-party tools such as Salesloft, ZoomInfo, DocuSign, and others. Qualifications - Salesforce Expertise: Proficiency in Salesforce administration tools including Flows, Process Builder, Lightning App Builder, and Permission Sets. - Security & Access Management: Strong understanding of Salesforce security model including profiles, roles, sharing rules, and field-level security. - Data Management: Experience with data import/export tools (Data Loader, Workbench) and maintaining data quality. - Problem Solving: Excellent troubleshooting skills and ability to resolve complex system issues. - Communication: Strong verbal and written communication skills to interact with technical and non-technical stakeholders. - Project Management: Ability to manage multiple tasks and projects in a fast-paced environment. - Certifications: Salesforce Certified Administrator required; Advanced Administrator or Platform App Builder certification is a plus. - Tool Familiarity: Experience with Salesforce-integrated tools such as Salesloft, ZoomInfo, DocuSign, and Tableau are preferred. Requirements - Education: Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field. - Experience: Minimum of 5 years of experience as a Salesforce Administrator in a mid-to-large scale organization. - Certifications: Salesforce Certified Administrator required; additional certifications are a plus. Benefits - This position is fully remote, but occasional travel may be required for training and team events. - Preferred base location would be Bangalore/Mumbai.

• Assist in the administration, configuration, and maintenance of Salesforce applications and environments • Support users by troubleshooting issues, managing tickets, and resolving Salesforce-related requests in a timely manner • Create and maintain reports, dashboards, workflows, validation rules, and other declarative Salesforce features • Perform user account management, profile updates, page layouts, permission set assignments, and data maintenance activities • Utilize Visual Studio Code (VS Code) and GitHub for configuration management, version control, and supporting deployment activities • Maintain system documentation, training materials, and standard operating procedures • Participate in data imports, data cleansing, and data quality initiatives using Salesforce tools • Communicate effectively with team members and stakeholders regarding support requests, updates, and system issues.

• Own Salesforce administration, including user setup, permissions, profiles, roles, and access controls. • Manage support intake and triage, resolving Tier 1 and Tier 2 issues across Salesforce. • Build and maintain objects, fields, page layouts, and validation rules. • Maintain data integrity through monitoring, cleanup, deduplication, and governance processes. • Create and maintain dashboards, reports, and analytics to support business decision-making. • Support release management, sandbox testing, deployments, and documentation of changes. • Maintain integrations between Salesforce and external systems, partnering with Engineering as needed. • Develop and enforce Salesforce best practices, standards, and process documentation. • Support training and enablement for internal teams to ensure good practices. • Perform other duties as assigned to support organizational or operational priorities.

• Ensure reliable, high-quality support for Salesforce and related applications • Provide advanced expertise in configuration, maintenance, optimization, and enhancement of Salesforce • Lead complex system initiatives and advise on architectural decisions • Monitor system performance and analyze complex issues • Oversee testing and implementation of changes • Mentor junior team members • Contribute to continuous improvement, governance, and best practices within an agile environment