• Lead services forecasting and capacity planning to align resource supply with customer demand • Drive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitability • Own professional services process design and optimization, including standardization and continuous improvement of delivery workflows • Establish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teams • Develop and maintain services performance reporting, including dashboards and KPIs to support data-driven decision-making • Manage billing operations and escalations, ensuring timely, accurate invoicing and resolution of customer disputes • Identify and mitigate revenue leakage risks across the services lifecycle (from booking to billing) • Own and optimize PS systems and tools (e.g., PSA, reporting platforms), ensuring data accuracy and usability • Establish operational governance rhythms (e.g., forecast reviews, utilization tracking, business reviews) • Lead cross-functional alignment to close process gaps and drive durable solutions – not just recommendations • Drive change management and enablement for new processes, tools, and operational initiatives • Continuously improve customer and internal experience by reducing friction in services engagement and delivery

• Analisar os principais KPI da cadeia de valor da Gerência Executiva AGP; • Interpretar dados e analisar como os ativos performam; • Criar dashboards de análise e verificação de qualidade de dados; • Aprofundar em detalhes técnicos e sintetizar em PowerPoint; • Estabelecer opções claras para a tomada de decisões; • Navegar pela organização de forma matricial para se comprometer com entregas;

• Support our US-based clients through chat (primary), with occasional email and voice calls • Help new clients get started and confidently use the platform • Notice patterns in client questions and help us improve our documentation, onboarding, and product • Review usage data and support metrics, and share insights with our team • Work closely with our Management and engineering team to surface ideas, bugs, and opportunities • Build and maintain knowledge resources so our team and clients keep getting better experiences

Role Description As we continue to grow, JMAC Lending is seeking a skilled Loan Closer to join our Closing department. In this role, you will carefully review and understand loan documents, facilitating open communication about loan files with JMAC's valued customers. If you are searching for a company that values exceptional results and unwavering integrity, this is the perfect place for you to thrive. This is a Full-Time/Fully Remote opportunity with working hours from 7:00am-4:00pm or 8:00am-5:00pm Pacific time Monday-Friday offering competitive pay ranging from $29.61-$34.61 hourly plus bonus. - Review and Prepare Loan Documents - Collaborate with all necessary parties to confirm the consummation date and finalize figures for a seamless closing experience. - Thoroughly review loan documents and data entries to guarantee accuracy and readiness for signing. - Conduct a precise review to ensure full compliance with investor guidelines, company policies, and procedures, maintaining the highest standards. - Provide and Sign-Off Outstanding Funding Conditions - Manage funding processes to guarantee prompt and precise disbursement of funds. - Thoroughly review signed loan documents to ensure all details are complete and accurate. - Verify that all outstanding conditions are satisfied before releasing any funds. - Perform detailed audits to uphold compliance with company policies and industry regulations. - Post-Closing - Complete the Closing Disclosure accurately for seamless investor delivery. - Verify and validate all outstanding principal reductions required. - Guarantee that files reach investors promptly and free from any closing purchase deficiencies. - Proactively resolve closing purchase suspense issues before the lock expiration date to ensure smooth processing. - Teamwork & Collaboration - Consistently meet closing SLAs and turnaround times with precision and efficiency. - Foster clear and proactive communication with both internal teams and external partners. - Swiftly identify and resolve any issues or discrepancies that arise during the closing process to ensure seamless operations. - Collaborate and share valuable insights and best practices to elevate our collective expertise and drive continuous improvement. - Compliance Training - Consistently revisit and update your knowledge of our company’s closing policies and procedures to stay sharp. - Stay ahead by regularly refreshing your understanding of the latest industry regulations and compliance standards. - Align your practices with investor guidelines to ensure seamless and consistent operations throughout. - Don’t hesitate to ask questions or seek guidance whenever something isn’t clear—collaboration leads to success. - Other related duties as assigned Qualifications - At least five years of experience in mortgage-related roles, showcasing your industry knowledge and expertise. - Familiarity with TILA-RESPA Integrated Disclosures (TRID) guidelines to ensure compliance and accuracy. - A solid understanding of various loan programs, including Conventional (Conforming), Government, Jumbo, and Non-QM loans. - High School Diploma or equivalent qualification as a minimum educational requirement. - Proficiency in mortgage loan operating software and systems, enabling you to work efficiently and effectively. - Strong computer skills, especially with Microsoft Office applications, to support day-to-day tasks. - Excellent written and verbal communication skills to foster positive interactions with both internal teams and external partners. - A keen eye for detail, ensuring accuracy and quality in all aspects of your work. - Ability to juggle multiple tasks and prioritize your workload to consistently meet deadlines. - A collaborative mindset, thriving in team settings and cross-departmental partnerships. - Flexibility and adaptability to navigate changes in policies and procedures with ease. Benefits - Competitive Base Salary with an attractive Bonus Plan - Comprehensive Health Care Plan, offering Medical, Dental & Vision coverage - Life Insurance coverage, including Basic, Voluntary & AD&D options - Generous Paid Time Off, including Vacation & Holidays - Retirement Plan with a 401k contribution - Short Term & Long-Term Disability coverage - Family Leave options for a healthy work-life balance - Access to Wellness Resources to promote your wellbeing