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JMAC Lending

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19 open rolesTeam 51,200Since 1998H1B No SponsorLatest: Jul 14, 2026, 11:14 PM UTCCompany SiteLinkedIn
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19 Jobs

Full TimeRemoteLeadTeam 51-200Since 1998H1B No Sponsor

• Motivate and guide a high-achieving sales team within your designated region. • Offer each Account Executive support and collaboration in creating and executing their annual sales business plan. • Serve as a Subject Matter Expert for Account Executives by keeping abreast of mortgage products, underwriting standards, compliance, and policies/procedures. • Proactively mentor and develop Account Executives through ongoing training and support in sales and marketing techniques, pipeline management, and systems utilization. • Diligently train Account Executives in TPO Sales by consistently advocating and reinforcing our established Professional Selling Program. • Engage in field visits or phone sales calls with current and potential customers, providing constructive feedback to Account Executives. • Ensure Account Executives meet established sales goals by frequently monitoring and evaluating sales activities, while highlighting strengths and areas for improvement. • Examine sales data to uncover trends, opportunities, and areas needing enhancement. • Continuously seek opportunities to stay updated on trends and developments in the real estate finance sector, along with evolving rules and regulations in the mortgage industry. • Cultivate and nurture strong relationships with key clients, brokers, and other stakeholders in the mortgage sector. • Collaborate with internal teams to ensure smooth communication and support. • Regularly seek out and attract top talent by sourcing candidates while showcasing the company's benefits and growth opportunities for aspiring top Account Executives. • Leverage a variety of sourcing channels, including job boards, social media, networking, and industry events, to find potential candidates.

California
$100K - $300K / year
Full TimeRemoteMid LevelTeam 51-200Since 1998H1B No Sponsor

Role Description The Regional Vice President of Outside Sales plays a vital role in expanding their designated territory while ensuring a smooth and efficient daily operation. This encompasses product sales, recruiting, and delivering exceptional customer service, all aligned with the Company's strategic objectives. As a Sales Manager, you will foster a dynamic sales and service culture by providing effective coaching, guidance, and motivating your team. Your efforts will directly contribute to achieving sales goals through new business development, cultivating referrals, and nurturing enduring relationships. - Team Leadership: - Motivate and guide a high-achieving sales team within your designated region. - Offer each Account Executive support and collaboration in creating and executing their annual sales business plan. - Serve as a Subject Matter Expert for Account Executives by keeping abreast of mortgage products, underwriting standards, compliance, and policies/procedures. - Training & Development: - Proactively mentor and develop Account Executives through ongoing training and support in sales and marketing techniques, pipeline management, and systems utilization. - Diligently train Account Executives in TPO Sales by consistently advocating and reinforcing our established Professional Selling Program. - Engage in field visits or phone sales calls with current and potential customers, providing constructive feedback to Account Executives. - Performance Monitoring: - Ensure Account Executives meet established sales goals by frequently monitoring and evaluating sales activities, while highlighting strengths and areas for improvement. - Examine sales data to uncover trends, opportunities, and areas needing enhancement. - Continuous Improvement: - Continuously seek opportunities to stay updated on trends and developments in the real estate finance sector, along with evolving rules and regulations in the mortgage industry. - Relationship Management: - Cultivate and nurture strong relationships with key clients, brokers, and other stakeholders in the mortgage sector. - Collaborate with internal teams to ensure smooth communication and support. - Recruitment Strategy: - Regularly seek out and attract top talent by sourcing candidates while showcasing the company's benefits and growth opportunities for aspiring top Account Executives. - Leverage a variety of sourcing channels, including job boards, social media, networking, and industry events, to find potential candidates. - Other related duties as assigned. Qualifications - At least 5 years of experience in sales management within the mortgage lending sector, including a minimum of 2 years in wholesale. - In-depth knowledge of conventional, government, and non-agency mortgage products and their respective guidelines. - Proven leadership skills with a knack for organization and the ability to achieve results. - A motivating team player who communicates effectively and can confidently present and summarize information to all management levels. - Capable of evaluating work priorities and adjusting them as needed. - Comprehensive understanding of state and federal lending compliance and regulatory standards. - Exceptional communication and interpersonal skills. Benefits - Comprehensive Health Care Coverage including Medical, Dental, and Vision benefits. - Life Insurance options for both Basic coverage and Voluntary coverage, with Accidental Death & Dismemberment (AD&D). - Generous Paid Time Off, including Vacation days and Holidays. - Secure Retirement Plan with a 401k option. - Support in case of Short Term or Long Term Disability. - Family Leave to prioritize your loved ones. - Access to Wellness Resources for a healthy work-life balance.

United States
$100K - $300K / year
Full TimeRemoteSeniorTeam 51-200Since 1998H1B No Sponsor

Title: Wholesale Account Executive, East Coast Location: Costa Mesa CA US Job Description: RemoteTPO SalesFull time Costa Mesa, California, United States OverviewApplication Description About JMAC Lending: With over 25 years of experience, JMAC Lending has established itself as a leader in the industry. We pride ourselves on our innovative products, outstanding service, and unwavering commitment to supporting our partners in growing their businesses. Our culture revolves around surpassing conventional market options, positioning us as the preferred lender for our clients. Our team boasts impressive credentials and participates in ongoing education to blend knowledge with experience seamlessly. Built on a foundation of the highest ethical standards, our company excels in delivering competitive product pricing for wholesale and correspondent lending to our valued clients. The Opportunity: JMAC Lending is expanding its Mortgage Banking platform and is looking for a Wholesale Account Executive to service both Wholesale and Non-Delegated Correspondent clients to specified accounts and territories. The Account Executive will drive product sales by promoting JMAC’s Brand, Loan Products, and Services to Mortgage Brokers, Bankers, and Credit Unions. This individual will foster a strong long-term relationship by creating value as well as provide ongoing training and support based on the evolving needs of the client. If you are looking for a company that values relationships, results, and career development, this is a place for you. This is a Full-Time/Remote/Exempt opportunity offering competitive commission structures, with the opportunity to earn up to $500k+ in total annual compensation. Key Responsibilities: - Maintains sales contact, pipeline and other pertinent sales activity reports - Work together with Operations Staff to facilitate loans from Submission to Funding - Actively manages the loan pipeline - Responsible for establishing new business, developing current business relationships and ensuring overall client satisfaction - Obtains approval packages for new clients when needed - Responsible for soliciting business from mortgage entities (Brokers and Non-Delegated Correspondents) in assigned territory - Follow up on potential clients - Provide on-going service support to clients - Communicates and trains clients on JMAC's products, policies and procedures to ensure all loan files are complete and within guidelines - Establishes and maintains an effective territory plan of attack for JMAC clients (Brokers and Non-Delegated Correspondents) and provides a written report of sales call activities to the sales manager - Attend meetings of local and state trade associations as directed by management - Stay abreast of indices, market changes, and underwriting guideline changes in order to discuss the mortgage market in an informed fashion - Other duties as assigned Requirements - 5+ years mortgage industry experience, including Wholesale/Non-Delegated Correspondent Account Executive experience. - Excellent computer skills and working knowledge of MS office products - Ability to communicate effectively both verbally and in writing - Strong Customer service skills - Ability to handle detailed assignments - Ability to organize and prioritize workload and meet deadlines - Existing Broker/Correspondent relationships Benefits - Health Care Plan (Medical, Dental & Vision) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation & Holidays) - Retirement Plan (401k) - Short Term & Long Term Disability - Family Leave - Wellness Resources JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin. DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Maine + 13 moreAll locations: Maine | New Hampshire | Massachusetts | Rhode Island | Connecticut | New York | New Jersey | Delaware | Maryland | Virginia | North Carolina | South Carolina | Georgia | Florida
$500K / year
Full TimeRemoteSeniorTeam 51-200Since 1998H1B No Sponsor

Title: Wholesale Account Executive, Location: West Coast United States Work Type: Remote, Full Time Job Description: About JMAC Lending: With over 25 years of experience, JMAC Lending has established itself as a leader in the industry. We pride ourselves on our innovative products, outstanding service, and unwavering commitment to supporting our partners in growing their businesses. Our culture revolves around surpassing conventional market options, positioning us as the preferred lender for our clients. Our team boasts impressive credentials and participates in ongoing education to blend knowledge with experience seamlessly. Built on a foundation of the highest ethical standards, our company excels in delivering competitive product pricing for wholesale and correspondent lending to our valued clients. The Opportunity: JMAC Lending is expanding its Mortgage Banking platform and is looking for a Wholesale Account Executive to service both Wholesale and Non-Delegated Correspondent clients to specified accounts and territories. The Account Executive will drive product sales by promoting JMAC’s Brand, Loan Products, and Services to Mortgage Brokers, Bankers, and Credit Unions. This individual will foster a strong long-term relationship by creating value as well as provide ongoing training and support based on the evolving needs of the client. If you are looking for a company that values relationships, results, and career development, this is a place for you. This is a Full-Time/Remote/Exempt opportunity offering competitive commission structures, with the opportunity to earn up to $500k+ in total annual compensation. Key Responsibilities: - Maintains sales contact, pipeline and other pertinent sales activity reports - Work together with Operations Staff to facilitate loans from Submission to Funding - Actively manages the loan pipeline - Responsible for establishing new business, developing current business relationships and ensuring overall client satisfaction - Obtains approval packages for new clients when needed - Responsible for soliciting business from mortgage entities (Brokers and Non-Delegated Correspondents) in assigned territory - Follow up on potential clients - Provide on-going service support to clients - Communicates and trains clients on JMAC's products, policies and procedures to ensure all loan files are complete and within guidelines - Establishes and maintains an effective territory plan of attack for JMAC clients (Brokers and Non-Delegated Correspondents) and provides a written report of sales call activities to the sales manager - Attend meetings of local and state trade associations as directed by management - Stay abreast of indices, market changes, and underwriting guideline changes in order to discuss the mortgage market in an informed fashion - Other duties as assigned Requirements - 5+ years mortgage industry experience, including Wholesale/Non-Delegated Correspondent Account Executive experience. - Excellent computer skills and working knowledge of MS office products - Ability to communicate effectively both verbally and in writing - Strong Customer service skills - Ability to handle detailed assignments - Ability to organize and prioritize workload and meet deadlines - Existing Broker/Correspondent relationships Benefits - Health Care Plan (Medical, Dental & Vision) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation & Holidays) - Retirement Plan (401k) - Short Term & Long Term Disability - Family Leave - Wellness Resources

California + 2 moreAll locations: California | Oregon | Washington
$0 / year
Full TimeRemoteMid LevelTeam 51-200Since 1998H1B No Sponsor

Role Description JMAC Lending is expanding its Mortgage Banking platform and is looking for a Wholesale Account Executive to service both Wholesale and Non-Delegated Correspondent clients to specified accounts and territories. The Account Executive will drive product sales by promoting JMAC’s Brand, Loan Products, and Services to Mortgage Brokers, Bankers, and Credit Unions. This individual will foster a strong long-term relationship by creating value as well as provide ongoing training and support based on the evolving needs of the client. If you are looking for a company that values relationships, results, and career development, this is a place for you. This is a Full-Time/Remote/Exempt opportunity offering competitive commission structures, with the opportunity to earn up to $500k+ in total annual compensation. Key Responsibilities - Maintains sales contact, pipeline and other pertinent sales activity reports - Work together with Operations Staff to facilitate loans from Submission to Funding - Actively manages the loan pipeline - Responsible for establishing new business, developing current business relationships and ensuring overall client satisfaction - Obtains approval packages for new clients when needed - Responsible for soliciting business from mortgage entities (Brokers and Non-Delegated Correspondents) in assigned territory - Follow up on potential clients - Provide on-going service support to clients - Communicates and trains clients on JMAC's products, policies and procedures to ensure all loan files are complete and within guidelines - Establishes and maintains an effective territory plan of attack for JMAC clients (Brokers and Non-Delegated Correspondents) and provides a written report of sales call activities to the sales manager - Attend meetings of local and state trade associations as directed by management - Stay abreast of indices, market changes, and underwriting guideline changes in order to discuss the mortgage market in an informed fashion - Other duties as assigned Qualifications - 5+ years mortgage industry experience, including Wholesale/Non-Delegated Correspondent Account Executive experience - Excellent computer skills and working knowledge of MS office products - Ability to communicate effectively both verbally and in writing - Strong Customer service skills - Ability to handle detailed assignments - Ability to organize and prioritize workload and meet deadlines - Existing Broker/Correspondent relationships Benefits - Health Care Plan (Medical, Dental & Vision) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation & Holidays) - Retirement Plan (401k) - Short Term & Long Term Disability - Family Leave - Wellness Resources Company Description With over 25 years of experience, JMAC Lending has established itself as a leader in the industry. We pride ourselves on our innovative products, outstanding service, and unwavering commitment to supporting our partners in growing their businesses. Our culture revolves around surpassing conventional market options, positioning us as the preferred lender for our clients. Our team boasts impressive credentials and participates in ongoing education to blend knowledge with experience seamlessly. Built on a foundation of the highest ethical standards, our company excels in delivering competitive product pricing for wholesale and correspondent lending to our valued clients.

United States
$500K / year
Full TimeRemoteSeniorTeam 51-200Since 1998H1B No Sponsor

• Maintains sales contact, pipeline and other pertinent sales activity reports • Work together with Operations Staff to facilitate loans from Submission to Funding • Actively manages the loan pipeline • Responsible for establishing new business, developing current business relationships and ensuring overall client satisfaction • Obtains approval packages for new clients when needed • Responsible for soliciting business from mortgage entities (Brokers and Non-Delegated Correspondents) in assigned territory • Follow up on potential clients • Provide on-going service support to clients • Communicates and trains clients on JMAC's products, policies and procedures to ensure all loan files are complete and within guidelines • Establishes and maintains an effective territory plan of attack for JMAC clients (Brokers and Non-Delegated Correspondents) and provides a written report of sales call activities to the sales manager • Attend meetings of local and state trade associations as directed by management • Stay abreast of indices, market changes, and underwriting guideline changes in order to discuss the mortgage market in an informed fashion • Other duties as assigned

California
$500K / year
Full TimeRemoteMid LevelTeam 51-200Since 1998H1B No Sponsor

• Coordinates the appraisal functions and maintains the internal/external pipeline on behalf of the JMAC appraisal department. • Responsible for placing appraisal orders with approved AMC and fee panel. • Reviewing appraisal reports in accordance to JMAC’s, FHA’s, investor’s, and USPAP guidelines upon receipt. • Supporting sales teams and operations with appraisal issues and negotiating turn times with appraisers and vendors. • Guaranteeing quality reports completed by appraisers.

California
$23 - $28 / hour
Job Closed
Full TimeRemoteEntry LevelTeam 51-200Since 1998H1B No Sponsor

Appraisal Coordinator Remote Operations Full time Costa Mesa, California, United States The Opportunity: Coordinates the appraisal functions and maintains the internal/external pipeline on behalf of the JMAC appraisal department. Responsible for placing appraisal orders with approved AMC and fee panel, reviewing appraisal reports in accordance to JMAC’s, FHA’s, investor’s, and USPAP guidelines upon receipt, supporting sales teams and operations with appraisal issues and negotiating turn times with appraisers and vendors and guarantee quality reports completed by appraiser. This is a Full-Time/Fully Remote opportunity with working hours from 8:00am-5:00pm in either PT or MT time zones Monday-Friday offering competitive pay ranging from $23.36-$28.56 per hour. Key Responsibilities: Oversee and Delegate Appraisal Orders - Examine and allocate appraisal orders to ensure they are accurate. - Keep track of schedules and deadlines to guarantee timely receipt of appraisal orders. - Create or reissue Mercury Network logins for clients. - Provide training to clients on using the Mercury Network as necessary. Confirm Appraisal Fees - Check appraisal fees for accuracy and compliance. - Confirm that outstanding appraisal fees are collected. - Process charges and refunds via credit cards through Authorize.net. - Reconcile appraisal fee transactions with the accounting department. Upload and Distribute Appraisal Reports - Upload required data and appraisal items into Encompass for review by relevant parties. - Send unconfirmed appraisal receipts to borrowers via mail or email. Issue Resolution and Communication - Address feedback and resolve any issues that may arise during the appraisal process. - Ensure all communications received in the appraisal mailbox, including appraisal transfer requests and revisions from underwriters, are handled promptly. - Support clients and internal teams, including underwriting, QC, and post-closing, with appraisal orders and inquiries within the Mercury Network or VA WebGLY systems. - Manage and resolve complaints related to AMCs. AMC Oversight and Reporting - Evaluate AMC performance by analyzing Mercury Network reports. - Update AMCs with appraisal exclusion lists as needed. - Vet and onboard new AMCs. Staff Development - Revise appraisal resources, training materials, policies, and procedures as appropriate. - Effectively train Appraisal Coordinators to meet company standards. - Provide ongoing training to ensure compliance with investor and company policies. - Hold staff accountable for achieving goals and completing assignments, taking necessary actions when challenges arise. Additional related responsibilities as assigned Requirements - At least two years of experience in a mortgage-related role - Familiarity with appraisal regulations and industry standards - Knowledge of various loan programs, including Conventional, Government, Jumbo, and Non-QM - High School Diploma or equivalent qualification - Skilled in using mortgage loan operating software and systems - Strong computer literacy, especially in Microsoft Office applications - Exceptional written and verbal communication abilities for engaging with both internal and external stakeholders - Meticulous attention to detail - Ability to juggle multiple tasks effectively and prioritize workloads to meet deadlines - Capability to work collaboratively within a team and liaise with other departments - Adaptability to evolving policies and procedures Benefits - Comprehensive Health Care Package (Medical, Dental & Vision) - Life Insurance Options (Basic, Voluntary & AD&D) - Generous Paid Time Off (Vacation & Holidays) - Retirement Savings Plan (401k) - Short-Term & Long-Term Disability Coverage - Family Leave Benefits - Wellness Support Resources

California + 10 moreAll locations: California | Washington | Oregon | Nevada | Idaho | Utah | Arizona | Montana | Wyoming | Colorado | New Mexico
$23 - $29 / hour
Full TimeRemoteSeniorTeam 51-200Since 1998H1B No Sponsor

Role Description As we continue to grow, JMAC Lending is seeking a skilled Loan Closer to join our Closing department. In this role, you will carefully review and understand loan documents, facilitating open communication about loan files with JMAC's valued customers. If you are searching for a company that values exceptional results and unwavering integrity, this is the perfect place for you to thrive. This is a Full-Time/Fully Remote opportunity with working hours from 7:00am-4:00pm or 8:00am-5:00pm Pacific time Monday-Friday offering competitive pay ranging from $29.61-$34.61 hourly plus bonus. - Review and Prepare Loan Documents - Collaborate with all necessary parties to confirm the consummation date and finalize figures for a seamless closing experience. - Thoroughly review loan documents and data entries to guarantee accuracy and readiness for signing. - Conduct a precise review to ensure full compliance with investor guidelines, company policies, and procedures, maintaining the highest standards. - Provide and Sign-Off Outstanding Funding Conditions - Manage funding processes to guarantee prompt and precise disbursement of funds. - Thoroughly review signed loan documents to ensure all details are complete and accurate. - Verify that all outstanding conditions are satisfied before releasing any funds. - Perform detailed audits to uphold compliance with company policies and industry regulations. - Post-Closing - Complete the Closing Disclosure accurately for seamless investor delivery. - Verify and validate all outstanding principal reductions required. - Guarantee that files reach investors promptly and free from any closing purchase deficiencies. - Proactively resolve closing purchase suspense issues before the lock expiration date to ensure smooth processing. - Teamwork & Collaboration - Consistently meet closing SLAs and turnaround times with precision and efficiency. - Foster clear and proactive communication with both internal teams and external partners. - Swiftly identify and resolve any issues or discrepancies that arise during the closing process to ensure seamless operations. - Collaborate and share valuable insights and best practices to elevate our collective expertise and drive continuous improvement. - Compliance Training - Consistently revisit and update your knowledge of our company’s closing policies and procedures to stay sharp. - Stay ahead by regularly refreshing your understanding of the latest industry regulations and compliance standards. - Align your practices with investor guidelines to ensure seamless and consistent operations throughout. - Don’t hesitate to ask questions or seek guidance whenever something isn’t clear—collaboration leads to success. - Other related duties as assigned Qualifications - At least five years of experience in mortgage-related roles, showcasing your industry knowledge and expertise. - Familiarity with TILA-RESPA Integrated Disclosures (TRID) guidelines to ensure compliance and accuracy. - A solid understanding of various loan programs, including Conventional (Conforming), Government, Jumbo, and Non-QM loans. - High School Diploma or equivalent qualification as a minimum educational requirement. - Proficiency in mortgage loan operating software and systems, enabling you to work efficiently and effectively. - Strong computer skills, especially with Microsoft Office applications, to support day-to-day tasks. - Excellent written and verbal communication skills to foster positive interactions with both internal teams and external partners. - A keen eye for detail, ensuring accuracy and quality in all aspects of your work. - Ability to juggle multiple tasks and prioritize your workload to consistently meet deadlines. - A collaborative mindset, thriving in team settings and cross-departmental partnerships. - Flexibility and adaptability to navigate changes in policies and procedures with ease. Benefits - Competitive Base Salary with an attractive Bonus Plan - Comprehensive Health Care Plan, offering Medical, Dental & Vision coverage - Life Insurance coverage, including Basic, Voluntary & AD&D options - Generous Paid Time Off, including Vacation & Holidays - Retirement Plan with a 401k contribution - Short Term & Long-Term Disability coverage - Family Leave options for a healthy work-life balance - Access to Wellness Resources to promote your wellbeing

PST (UTC-8)
$30 - $35 / hour
Job Closed
Full TimeRemoteLeadTeam 51-200Since 1998H1B No Sponsor

About JMAC Lending: At JMAC Lending, we pride ourselves on over 25 years of dedicated service. Our mission is to provide exceptional support and innovative solutions that empower our partners to thrive. We’re not just about meeting today’s market demands; we aim to be the preferred lender that clients turn to again and again. Our talented team boasts impressive credentials, continuously enhancing their skills through ongoing education, ensuring a perfect blend of knowledge and experience. Built on a foundation of the highest ethical standards, we are committed to delivering competitive product pricing with efficiency and precision for wholesale and correspondent lending. The Opportunity: The Account Manager position improves customer retention by ensuring brokers and lenders are satisfied with the loan process from submission to final disposition.  The Account Manager maintains an open dialogue regarding loan files with Account Executives, Operations and JMAC’s customers. This is a Full-Time/Fully Remote opportunity with working hours from 8:00am-5:00pm in the EST time zone Monday-Friday offering competitive pay ranging from $28.84 to $34.61 per hour plus bonus. Job Duties & Responsibilities: Partner with clients, sales teams, and operational departments to proactively oversee the progress of loan pipelines, accelerate the loan process at each critical stage, and navigate any challenges that arise along the way. - Reach out and follow up within 24 hours of the initial approval, followed by a check-in every 72 hours (3 business days) or as needed for any outstanding conditions until they are resolved. - Connect with the client 7 and 3 days before the Closing Date to see if they require assistance with any pending PTD conditions, ensuring a smooth transition to CTC. - Examine conditions for accuracy to avoid piecemeal issues. Collaborate with clients to advocate for a quicker loan process by minimizing turnaround times. - Handle multiple projects effectively, prioritizing seamlessly while maintaining a strong focus on detail and compliance deadlines. Act as a supportive liaison for clients, sales, and internal operations teams to identify and resolve any loan-related or process issues. - Collaborate with sales and operations leadership to escalate challenges, ensure transparent communication, and deliver effective solutions for clients. - Utilize calm and confident problem-solving skills to address and resolve issues for both internal and external clients, aiming to continuously enhance processes and provide a competitive edge through strong customer relationships and operational excellence. - Encourage and promote constructive feedback from clients, sharing insights with Account Executives and Sales Leadership to uncover sales opportunities or efficiency improvements. - Foster and maintain open communication with both internal and external clients to identify areas for sales opportunities and process improvements. - Serve as a subject matter expert on JMAC policies, procedures, and technology. - Share insights and best practices for success; act as a peer mentor when called upon. Deliver world-class service through disciplined follow-ups and guidance for our Sales Team and Clients. - Strengthen client relationships and promote growth opportunities by proactively identifying and resolving client challenges. - Cultivate strong interpersonal connections with the Production Team, Operational Associates, and Clients to foster a collaborative work environment, maintain high morale, and encourage retention among all involved parties. - Exhibit genuine empathy for clients’ needs; take ownership of issues until they are fully resolved. Additional related responsibilities: - Ongoing familiarity with products, guidelines, policies, and procedures. - Provide backup support for Client Services when needed, utilizing the ticketing system for Client Support. - Act as a subject matter expert on the Client Portal.

United States
Job Closed

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