Role Description As Manager, Customer Engagement (Hilton Supply Management (HSM)) – Japan, Korea and Micronesia (JKM), you will report to the Senior Manager, Customer Engagement (HSM) – JKM. You will be responsible for performing the following tasks to the highest standards: - Lead and execute Account Management (AM) and Business Development (BD) functions for Japan and region, as defined, on behalf of HSM. - Execute sales strategies focused on both revenue generation and customer satisfaction, while simultaneously evolving the AM strategy to support growth. - Manage senior internal and external stakeholders, including full ownership of relationships with third-party management companies. - Continuously generate leads and convert opportunities into HSM customers, owning the full sales process including contract negotiation, and smooth transfer of onboarding of new accounts and their management thereafter. - Deliver against set KPIs and targets for Customer Engagement team, aligned with Supply Management and broader business expectations. Qualifications - A college degree or significant work experience. - 3+ years of experience in AM or sales-based role, with performance tracked against KPIs. - Solid knowledge of sales, lead generation, and AM. - Self-motivated and comfortable working remotely, with a proven ability to work autonomously while delivering against set KPIs. - Ability to analyse departmental and external data quickly and efficiently to support decision-making. - Solid problem-solving skills, including the ability to address issues collaboratively as appropriate. - Proficiency in MS Excel (e.g. VLOOKUP, PivotTables) and other Microsoft 365 tools. - Proficient in English (business level) and Japanese (native level), both written and verbal. - Excellent written and verbal communication skills. - Strong interpersonal and relationship-building skills. - Ability to travel as required when virtual methods are not appropriate, potentially up to 45% within the region. Requirements - Manager-level experience. - Experience in a start-up or greenfield environment. - Korean language proficiency. - Experience in hospitality or global corporate environment. Benefits - Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. - Dedicated to filling the earth with the light and warmth of hospitality. - Award-winning workplace culture.

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact. • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. • Identify opportunities to expand partnerships through increased product adoption and incremental investment. • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. • Surface advertiser feedback and insights to inform product improvements and long-term strategy. • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Role Description As the Manager of the Commercial Customer Success teams, you will lead a group of exceptional Customer Success Managers (CSMs) to drive customer satisfaction, adoption, and retention. You’ll develop and execute customer success strategies that align with DX’s growth objectives while ensuring customer outcomes are prioritized. You will also own a small portfolio of customers, ensuring you are driving high success rates which result in renewal and expansion. You’ll be responsible for driving customer success, including the renewal and growth of ARR (Annual Recurring Revenue) within this segment. Working closely with the Sr. Manager of Customer Success and VP of Customer Experience, you'll help shape a unified customer experience and create “unchurnable” customers. Qualifications - You consistently perform at a high level and are meticulous in your approach to customer success. - You thrive in high-pressure and fast-paced environments, owning your responsibilities and meeting deadlines. - You are quick to learn complex products and articulate technical concepts clearly to both technical and non-technical stakeholders. - You have strong communication and relationship-building skills, able to influence at all levels of management. - You excel at managing teams, with a proven ability to mentor, coach, and motivate others toward achieving results. - You are a cross-functional collaborator, able to work closely with sales, product, and other teams to achieve common goals. Requirements - Onboard and continuously develop your team of CSMs, helping them become subject matter experts on DX products and services. - Provide coaching, feedback, and mentoring to ensure a superior customer experience and team success. - Empower your team to focus on customer outcomes while achieving quarterly and annual targets for net renewals, retention, and expansion. - Proactively monitor customer health and implement risk mitigation strategies to ensure high renewal rates. - Build relationships with key customers, uncover opportunities for expansion, and ensure that customer value is consistently delivered. - Collaborate with Sales, Product, and other departments to enhance the customer experience and drive customer success. Benefits - Health and wellbeing resources. - Paid volunteer days. - Wide range of perks and benefits designed to support you and your family.

Role Description - Conduct warm calls to prospective partners who have expressed interest in the program. - Manage and prioritize leads to ensure timely follow-up and engagement. - Send application materials and guide applicants through the submission process. - Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance. - Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner. - Request and collect necessary documentation for vetting and onboarding. - Collaborate with internal teams to ensure applicants meet all requirements and deadlines. Qualifications - Sales support - Account management - Customer service - Customer support - Sales - Salesforce - Onboarding Requirements - Excellent communication and interpersonal skills, with a customer-first mindset. - Strong organizational skills and attention to detail. - Ability to manage multiple leads and tasks simultaneously. - Comfortable with CRM tools and lead tracking systems. - Prior experience in customer success, account management, or onboarding is a plus. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.