• Customer Lifecycle Management: Leverage the nation’s largest legal audience to build relationships that stimulate PQLs (Product Qualified Leads) and reduce dependency on paid media. • Reactivation: Create re-engagement cadences for users who did not complete registration or who have become dormant. • Top-of-Funnel Conversion: Operate nurture flows to convert anonymous traffic into an identified, recurring user base. • Engagement and Retention: Design onboarding and adoption journeys for the product portfolio to turn occasional use into a daily habit. • Revenue Expansion: Execute upsell and cross-sell strategies for the subscriber base to increase LTV. • Leadership by Influence: Act as an internal consultant to other areas (Product, Marketing, Sales), ensuring CRM best practices across the customer journey. • Multichannel Orchestration: Design and operationalize complex journeys integrating Email, WhatsApp, SMS and Push, eliminating communication silos and ensuring a single customer view. • Tool Operation: Serve as the power user of our CRM platform, ensuring correct configuration of campaigns and complex automations. • Data Architecture Evolution: Be a key contributor to the foundation of our internal CDP, helping consolidate the Golden Record (360° user view). • Funnel Visibility: Create and maintain dashboards that reflect CRM’s contribution to the pipeline and incremental ARR. • Technical Documentation: Keep the event dictionary, segmentation logic and engagement automation rules up to date to ensure traceability and scalability.

Title: Digital Client Success Manager Location: United States - Remote Job Description: USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. If you are a California resident, you acknowledge that by applying for a job with us, this California Job Applicant Privacy Notice will apply to our collection, use, and disclosure of your personal information. To connect with us, visit www.usatodayco.com Are you passionate about helping businesses grow through smart, data-driven marketing strategies? At LocaliQ, we empower local businesses to reach more customers online—and we’re looking for an Account Manager who thrives on building relationships, driving results, and delivering exceptional client experiences. In this role, you’ll be the primary point of contact for your clients, managing advertising campaigns across multiple platforms—search, display, social, and our own digital and print media. You’ll combine strategic planning with performance analysis to ensure clients not only meet but exceed their marketing goals. If you’re a proactive problem-solver with a strong understanding of digital marketing and a passion for collaboration, this is your opportunity to make an impact in a fast-paced, innovative environment. What You’ll Do - Own the Client Relationship: Build trust, maintain transparency, and deliver results aligned with business objectives. - Drive Success: Plan and manage campaigns across search, display, social, and print to maximize ROI. - Collaborate Across Teams: Work closely with sales and optimization teams to develop strategies and execute campaigns. - Communicate Value: Provide regular performance reviews and insights to keep clients informed and engaged. - Stay Ahead of Trends: Monitor campaign performance, identify opportunities, and recommend creative solutions to improve results. - Ensure Consistency: Maintain a unified marketing message across all channels. What We’re Looking For - Bachelor’s degree in business, marketing, advertising, or related field. - 2+ years of hands-on experience managing digital advertising campaigns. - 3+ years in client-facing account management or customer service. - Google Ads and Google Analytics certifications preferred. - Strong technical skills and ability to analyze campaign data. - Excellent communication and relationship-building skills. - Proficiency in Excel and PowerPoint; CRM experience a plus. Why Join LocaliQ? We value innovation, collaboration, and work-life balance. At LocaliQ, you’ll work with some of the brightest minds in digital marketing while enjoying a supportive, fun company culture. From virtual team events to opportunities for professional growth, we’re committed to helping you succeed. #LI-REMOTE The annualized base salary for this role will range between $45,000, and $55,000.  Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at Recruit@usatodayco.com. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.

Role Description Deine Aufgaben sind: - Creative Strategy: Du schreibst Skripte und entwickelst gemeinsam mit deinen betreuten Kunden Ideen für Inhalte der Werbeanzeigen und Reels. - Performance-Marketing: Du erstellst und verwaltest die Kampagnen unserer Kunden auf Meta. - Kundensupport: Du bist Hauptansprechpartner für aktive Kunden und beantwortest Ihre Fragen oder löst Engpässe über den gemeinsamen Slack-Channel. - Status-Calls: Du führst regelmäßige Zoom-Calls mit deinen Kunden und ihr löst dort gemeinsam die Probleme, die auf dem Weg aufkommen. - Admin Tasks: Du pflegst unter anderem unser Projektmanagementsystem (ClickUp), damit alle immer den perfekten Überblick über unsere Kunden und die aktuellen ToDos haben. Qualifications - Wichtiger als deine Skills sind die grundlegenden Eigenschaften und dein Wille, etwas zu erreichen! - Fundierte Kenntnisse in Meta Ads - Gut im Umgang mit Kunden und ihre Probleme/Wünsche verstehen - Analytische Fähigkeiten zur Dateninterpretation - "Coachable" (du bist fähig dir neue Dinge beibringen zu lassen und hältst Kritik aus) - Drive & Arbeitsmoral (den Hunger etwas erreichen zu wollen) - Proaktivität - Zuverlässigkeit - Hohe Standards Benefits - 🌍 100% Remote & High Performance: Du kannst arbeiten, von wo du willst und musst nur für 3 Dinge sorgen: Internet, Zeitzone und Ergebnisse. - 💰 Basis + geiles Provisions-Modell: Du erhältst ein gutes Fixgehalt und eine Provision (für jeden betreuten Kunden und eine prozentuale Beteiligung an jeder Vertragsverlängerung). - 🎓 Krasses Insiderwissen & 1:1 Ausbildung: Du hast direkten Kontakt zum Founder. Du wirst 1:1 ausgebildet und bekommst unser gesamtes Wissen zur Verfügung gestellt. Unsere Bildungs- und Trainingsmaterialien die wir dir zur Verfügung haben einen sechsstelligen Wert. - 📈 Enormes Wachstum: Du erlebst die Wachstumsphase von Anfang an mit und wirst einen großen Teil dazu beitragen. Die Fähigkeiten und Erfahrungen, die du während dieser Zeit erlangst, sind sehr wertvoll. - 🏆 Validiertes Produkt & Prozess: Mit unserer validierten Social-Media-Dienstleistung betreuen wir bereits zahlreiche begeisterte Kunden & geben dir unsere ausgefeilten Prozesse mit an die Hand, damit du nicht von 0 starten musst.

• Drive customer adoption, value realization, and long-term success across a portfolio of Aerospace, Defense, and US Government accounts • Blend customer advocacy, product expertise, and targeted relationship development to accelerate outcomes • Develop and deploy proficiency plans for new and experienced users • Lead hyper care support for pilot expansions and deployments • Develop engagement strategies for executive sponsors and stakeholders • Assess whitespace and develop account expansion strategies