• Becoming and acting as a subject matter expert on the Outreach platform and acting as a trusted advisor to both customers and internal teams • Partner and collaborate with Sales to identify customer and prospect selling tools, business processes, opportunities and risks through in-depth discovery • Helping qualify opportunities through in-depth discovery of customer and prospect business processes in order identify opportunities and risks that need to be addressed during the sales process • Participate in product demonstrations highlighting Outreach's business value • Understanding goals and value propositions for various stakeholders within customer organizations • Ensuring effective communication of customer and prospect pains and requirements to Outreach’s onboarding and implementation teams • Building industry credibility through continuous learning of new sales trends & technology from blogs, podcasts, and other industry publications • Collaborating with Product, Customer Success, and other Outreach teams to build a better company and platform for our customers • Sharing your product and selling knowledge with other Outreach teams, helping them strengthen their own skills, and better support our customers and prospects

• Partner with Customer Success Managers to lead onboarding and implementation strategy for enterprise customers • Design scalable integration architectures across APIs, webhooks, AI MCPs, databases, and mobile applications • Guide customers through complex deployment decisions, including agent-based and agentless models • Translate business and technical requirements into scalable, maintainable solutions • Lead technical discovery, implementation planning, and customer solution design • Troubleshoot complex integration and data flow challenges across customer environments • Act as a trusted technical advisor for customers throughout onboarding and expansion • Build scalable processes, documentation, and implementation frameworks that improve delivery consistency • Partner with Product and Engineering to influence roadmap priorities and improve the customer experience

• Lead learning requests from early discovery through execution • Serve as the primary point of contact for incoming learning requests across multiple functional academies • Lead discovery conversations to understand business goals, audience needs, timelines, constraints, and desired outcomes • Advise stakeholders on the most effective learning approach, including existing content, custom development, blended solutions, or external programs • Translate complex or evolving requests into practical, scalable learning solutions and clearly defined requirements • Bring structure and clarity to fast-moving initiatives involving multiple stakeholders and workstreams • Partner with internal design, development, LMS, and delivery teams to guide execution from intake through rollout • Ensure requirements, storyboards, timelines, and deliverables are aligned before work begins • Coordinate custom learning development requests and maintain momentum across multiple concurrent initiatives • Connect stakeholders, teams, and processes to ensure smooth execution and consistent learner experiences • Support coordination of external vendors and learning partners as needed • Identify and curate relevant learning content from LMS platforms and internal libraries • Partner with LMS administrators to manage course assignments, enrollments, learner groups, and audience tracking • Support live and virtual learning sessions through scheduling, communications, and learner coordination • Maintain organized learning resources aligned to academy and business priorities • Build and coordinate communication plans for learning launches and ongoing engagement initiatives • Draft learner-facing communications and stakeholder updates • Coordinate approvals, rollout activities, timelines, and dependencies across teams

• Implementing cloud solutions across Humana’s IT infrastructure, including integration, maintenance, and support. • Analyzing complex issues and determining the best technical approach for project components, often with considerable independence. • Collaborating with stakeholders to evaluate and enhance cloud systems, ensuring optimal performance and scalability. • Leading rollouts of cloud management platforms and driving continuous improvement through performance evaluations and enhancements.