• Co-Lead deployment engineering projects: Co-lead the technical execution and design of Parloa’s deployments inside large, complex enterprise environments alongside our partners • Partner Enablement: Educate and enable partners on what’s possible with Parloa’s platform, including capabilities, limitations, trade-offs, and best practice AI Agent architectures • Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security • Engineer solutions where none exist: Build custom extensions, integrations, and configurations to close product gaps and meet enterprise partner requirements • Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery • Collaboration with enterprise teams: Collaborate directly with customer and partner engineering organizations to overcome constraints and deliver measurable outcomes • Influence at senior levels: Engage with enterprise architects, partner architects, and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility • Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer and partner success.

• Lead a growing team of Customer Success Managers (CSMs) in the Asia Region • Develop the existing team and hire world class talent in this fast growing region • Serve as the senior customer success contact in the region • Act as the executive sponsor for customers • Work with other cross functional leads to ensure value and satisfaction for customers • Co-own the renewal and expansions number for the region

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption. • Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs. • Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success. • Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers. • Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation. • Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

• Manage and optimize CRM systems specifically tailored for real estate professionals. • Develop and implement marketing strategies to generate leads and support real estate business growth. • Utilize AI-driven creative tools to design engaging marketing content and campaigns. • Coordinate communication with clients and prospects through CRM platforms. • Analyze marketing data and CRM metrics to improve campaign effectiveness. • Maintain accurate and up-to-date records within CRM systems. • Collaborate with internal teams to align marketing initiatives with business goals. • PA duties