• Lead a growing team of Customer Success Managers (CSMs) in the Asia Region • Develop the existing team and hire world class talent in this fast growing region • Serve as the senior customer success contact in the region • Act as the executive sponsor for customers • Work with other cross functional leads to ensure value and satisfaction for customers • Co-own the renewal and expansions number for the region

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption. • Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs. • Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success. • Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers. • Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation. • Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

• Manage and optimize CRM systems specifically tailored for real estate professionals. • Develop and implement marketing strategies to generate leads and support real estate business growth. • Utilize AI-driven creative tools to design engaging marketing content and campaigns. • Coordinate communication with clients and prospects through CRM platforms. • Analyze marketing data and CRM metrics to improve campaign effectiveness. • Maintain accurate and up-to-date records within CRM systems. • Collaborate with internal teams to align marketing initiatives with business goals. • PA duties

• Plan, create, review and send email marketing, WhatsApp and SMS campaigns, ensuring the best approach for each channel; • Manage seasonal, promotional and relationship-building campaigns; • Configure UTMs, links and campaign assets; • Monitor KPIs such as open rate, CTR, CTOR, among others; • Conduct A/B tests on subject lines, CTAs and layouts, proposing continuous improvements; • Organize, clean and segment lead and customer databases; • Build automated nurturing, qualification and re-engagement flows; • Develop end-to-end customer journeys aligned with the sales funnel; • Continuously optimize flows based on behavior and performance; • Collaborate with the commercial/sales team to evolve MQL → SQL; • Ensure alignment between marketing and sales CRM; • Support inbound strategies focused on opportunity generation.