• Lead qualified large deal pursuits from pitch through closure, driving significant revenue opportunities • Serve as the voice of the customer, employee, and partner as solutions take shape • Collaborate with service line leaders to embed experience design across all towers—even when not explicitly requested • Facilitate client workshops, highlighting the importance of world-class experiences in every solution • Protect WongDoody's scope within broader delivery frameworks, advocating through to final contracting

• Gain new business and retain existing business by facilitating ownership transfers • Work closely with state associations, pharmacy schools, buying groups and field sales • Ensure smooth ownership transfer once the process is initiated • Maintain accurate databases of potential buyers and sellers • Provide consultative ownership transfer support and direction to potential Independent Pharmacy buyers and sellers

• Develop and execute the strategy and operating approach for the enterprise service simplification offering. • Build and maintain a prioritized portfolio of automation and simplification opportunities, presenting recommendations to the Executive Leadership Team based on cost savings and business value. • Govern large-scale, enterprise systems that support process analysis, automation, and service delivery to maximize value for Humana. • Partner cross-functionally to identify and advance additional technology-enabled simplification opportunities. • Ensure automation solutions meet the highest standards of accuracy, reliability, and security, recognizing that failures could result in significant business impact. • Lead efforts to automate a significant percentage of business processes annually, delivering both headcount efficiencies and increased capacity for higher-value work. • Establish and build a new team capable of operating seamlessly from inception, while collaborating closely with technology, information security, and business partners to protect proprietary data. • Operate independently with minimal supervision while maintaining strong alignment with business stakeholders and senior leadership.

• Serve as the developer of new business for our current coding clients and prospects for the Clinical Support Solutions team • Provide HIM knowledge in a consultative manner to assist sales in the details of a coding and audit sale • Perform detailed discovery to identify the needs of the client • Create customized proposals that can be realistically implemented and executed by the operations and quality teams • Identify sales targets and work with the sales team to close deals • Understand tools, success stories, outcomes, and products that will assist our clients and have the ability to communicate with clients at all levels • Provide presentations to clients, as needed • Perform Coding Operational Assessment, as needed, to provide a lead-in for sales opportunities • Create high level and detailed written reports and effectively communicate findings, recommendations, and next steps at all leadership levels • Work with discovery information to assess volume/workload for client site • Work with Operations team to provide seamless coverage and the correct skill set, based on the initial and ongoing needs of the client • Provide smooth transition of client relationship and project implementation to operations and quality team via Kick-Off Call • Ensure the client feels supported during the transition • Ensure initial client contact with the Clinical Support Solutions team forms a positive relationship and initial client implementation exceeds expectations of the client • Establish and grow relationships of assigned clients to contribute to maintaining client loyalty for continued service and growth • Voice client needs, requests, and suggestions to the Clinical Support Solutions team • Work collaboratively toward continuous improvement for IKS Health in a positive, friendly manner.