At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations. Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines. Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.
Director, Patient Safety Organization & Consulting
Location
United States
Posted
15 days ago
Salary
$147.1K - $183.8K / year
Seniority
Lead
No structured requirement data.
Job Description
Director, Patient Safety Organization & Consulting
ECRI
Role Description The Director of Patient Safety Organization (PSO) and Safety Consulting leads and guides clinical and safety improvement initiatives focused on reducing preventable harm and enhancing patient outcomes. This role partners with clients and internal teams to deliver advisement and resources, applying data-driven approaches to client performance improvement through PSO and safety consulting activities. The Director maintains awareness of industry changes and regulatory requirements, facilitates the implementation of ECRI’s Healthcare as a System and SafeSystem Solutions models, and empowers clients to develop reliable and resilient safety systems. Essential Functions - Partner with clients on their journey to reduce preventable harm, leading internal teams in providing advisement and resources to PSO clients and performing consultative services for SafeSystem Solutions, senior care, and infection prevention clients. - Lead internal teams in using a data-driven approach to engage clients in performance improvement to achieve goals related to reducing preventable harm. - Collaborate with other consulting business line leaders from across ECRI, including ISMP and Device Safety leaders. - Engage with external stakeholders to maintain current awareness of industry changes, federal and state regulatory requirements, and opportunities that impact how ECRI teams support clients. - Lead efforts to demonstrate how ECRI’s Healthcare is a System model can facilitate the successful implementation of clinical and operational safety improvement activities. - Lead efforts to demonstrate how ECRI’s SafeSystem Solutions conceptual model enables clients to build highly reliable and resilient clinical and operational safety systems that generate positive outcomes for patients, families, and workforce. - Provide leadership guidance and coaching to demonstrate how implementing just culture principles promotes a fair and accountable culture. - Provide leadership guidance and coaching to demonstrate how ECRI’s improvement model of “Understand- Innovate- Evaluate” works on performance improvement projects. - Provide leadership guidance and coaching to demonstrate how to apply principles of human factors engineering to clinical and operational safety improvement activities. - Lead efforts around proposal submission to disseminate ECRI and client safety and quality outcomes through speaking engagements, white papers, and journal articles. - Collaborate with ECRI senior leaders and the leader of SafeSystem Solution Incubator team to implement safety consulting services, aligning with client organizational goals and industry trends. - Identify new consulting opportunities, support proposal development, and collaborate with sales to convert leads into active projects. - Mentor and manage a team of safety consultants, fostering a culture of technical excellence and innovation. - Provide oversight of processes related to data analysis and reporting including patient safety event data, safety culture survey data, causal analysis data, etc. - Ensure competency of staff members in their use of advanced data visualization techniques to provide event feedback to clients. - Provide leadership guidance and coaching to staff members in analyzing patient safety event and causal analysis data to identify trends, patterns, and emerging risks. - Apply change management principles in supporting the successful adoption of new data technology to extract insights from unstructured narrative data within event reports. - Champion the adoption and integration of ECRI’s Enterprise Safety Management (ESM) framework within partner healthcare organizations. - Guide healthcare teams in applying ESM principles to build a proactive and comprehensive safety culture. - Collaborate with senior leadership around all aspects of PSO, safety consulting, and Senior Care business development, including budgeting, staffing, competitor analysis, and strategy development. - Oversee the monitoring of client satisfaction, staff performance, contract compliance, client utilization of services, and quality control of client deliverables. - Oversee the monitoring of client onboarding and access activities. - Set expectations on how internal team members will engage clients and perform contract deliverables. - Serve as a high-level advisor to hospital leadership and build/maintain executive relationships. - Lead service recovery efforts when necessary. - Collaborate with support teams (e.g., sales, marketing, and IT) to create and implement client support strategies. - Provide leadership and coaching to team members working on projects and deliverables, as assigned by functional teams. Qualifications - 10+ years of previous work experience in healthcare safety, quality, or risk management. - Experience serving in a leadership/management role in a clinical setting. - Experience working with Patient Safety Organizations listed by the Agency for Healthcare Research and Quality strongly preferred. - Familiarity with challenges present across the healthcare continuum and clinical or process experience in both acute and non-acute settings. - Experience leading teams in data analysis, reporting, and visualization activities. - Experience performing healthcare safety consulting is strongly preferred. - Experience in leading teams through innovative program development and implementation, including application of change management strategies. - Experience engaging leadership teams in large-scale performance improvement initiatives. - Prior experience engaging with national patient safety leaders and initiatives (e.g., CMS, Leapfrog, CDC, IHI, etc). - Advanced skills in MS Office Products (Word, PPT, Excel). - Ability to work under pressure to meet deadlines and quickly adapt to multiple priorities. Requirements - Doctor of Medicine (MD/DO) or Registered Nurse (RN) with a Master’s in Nursing/related field or Doctor of Pharmacy (PharmD), or Master’s degree in other health-related subject is required. - A certification in patient safety, healthcare quality, and/or healthcare risk management (e.g., Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), etc.) is required. Benefits - Comprehensive healthcare benefits including medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage. - Retirement Savings: Participation in an employer-matching 403(b) Retirement Savings Plan. - Paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs. - Employee volunteer program providing 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.
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