Role Description O que fará: - Atuará como ponte entre as necessidades de negócio e o time técnico - Transformará necessidades em requisitos funcionais detalhados e critérios de aceite - Apoiará o Tech Lead no refinamento técnico das tarefas - Executará validações funcionais (QA) para garantir a fidelidade da entrega - Será braço direito da coordenação no acompanhamento do fluxo das demandas Qualifications - Ensino superior completo - Experiência sólida como Analista de Sistemas ou QA Funcional - Domínio em metodologias ágeis (Scrum/Kanban) - Conhecimento básico/intermediário em SQL (Select, Joins) - Capacidade de ler documentação de APIs (Postman/Swagger) - Perfil resiliente, proativo e com excelente comunicação - Ferramentas: - Gestão: Jira, Azure DevOps... - Documentação: Confluence, Notion... - Desenho de processos: Mito, Bizagi - Técnico: Postman/Bruno (para APIs) - Diferencial: - Domínio em escrita de User Stories e Casos de Testes - Habilidade em documentação técnica e diagramação de processos - Conhecimento básico em ferramentas de CRM para apoio em projetos pontuais (Salesforce). Company Description A Serasa Experian é a primeira e a maior Datatech do Brasil. Líder em soluções de inteligência para análise de riscos e oportunidades, com foco nas jornadas de crédito, autenticação e prevenção à fraude. Com tecnologia de ponta, inovação e os melhores talentos, transforma a incerteza do risco na melhor decisão, ajudando pessoas a realizarem seus sonhos e empresas de todos os portes e segmentos a prosperarem. Temos 22.000 pessoas operando em 32 países e a cada dia estamos investindo em novas tecnologias, profissionais talentosos e inovação para ajudar todos os clientes a maximizarem cada oportunidade. Com sede corporativa em Dublin, Irlanda, a Experian está listada na Bolsa de Valores de Londres (EXPN) e compõe o índice FTSE 100.

Role Description We are currently searching for a Lead QA Analyst / Support (BA + QA): - Lead QA and implementation support for the SLAMNET-Parcel rollout in Mexico, ensuring alignment between business needs and technical delivery. - Act as the primary liaison between the vendor, technical teams, Mexico Brokerage business stakeholders, and QA resources. - Translate complex Brokerage operations and customs processes into clear functional specifications, test scenarios, and validation criteria. - Track implementation lifecycle artifacts, including progress, defects, functional gaps, risks, and required escalations. - Coordinate QA teams, delegating testing activities to QA Engineers while ensuring evidence collection and timely defect resolution. - Define comprehensive QA test plans, acceptance criteria, and regression testing activities for parcel functionalities. - Perform issue triage by analyzing defects, assessing business impact, and coordinating with vendors for fixes. - Validate delivered functionality to ensure it meets requirements before UAT, release readiness, or production deployment. - Support go-live readiness and post-go-live stabilization, ensuring business sign-off and final defect closure. - Maintain requirement traceability and documentation within tools like Jira, Azure DevOps, or ServiceNow. Qualifications - Proven experience leading QA activities for system implementations in Logistics, Parcel, Transportation, or Customs/Brokerage environments. - Deep understanding of Mexico Brokerage operations, including customs processes, regulatory requirements, and parcel clearance flows. - Strong hybrid background (BA + QA): Ability to translate business needs into technical requirements while managing the testing lifecycle. - Expertise in QA methodologies, including test case design, UAT support, and defect management. - Proficiency with project tracking tools such as Jira, Azure DevOps, ServiceNow, or HP ALM. - Exceptional stakeholder management skills, with the ability to manage multiple priorities and vendor dependencies. Requirements - Experience specifically with Parcel rollout or SLAMNET systems. - Certifications in Software Testing (ISTQB) or Business Analysis (CBAP). - Advanced Oral English. - Advanced Spanish. Benefits - Fully remote position. Company Description At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders.

• Act as a liaison between Business and IT to support system-related needs. • Understand business processes, systems, and objectives to provide effective solutions. • Perform impact analysis and support effort and cost estimation. • Develop and document functional specifications and system design components. • Support business case creation, including cost-benefit analysis and risk assessment. • Assist with application testing, implementation, and training activities. • Conduct quality checks on project deliverables. • Help prioritize day-to-day work in alignment with business needs. • Work with financial data to support commission and bonus calculations. • Assist with data extraction, validation, manipulation, and adjustments. • Contribute to documentation and continuous improvement efforts.

• Support the transformation of legacy enterprise applications into a modern technology stack (e.g., React-based). • Collaborate with technical teams and project managers to understand system requirements. • Conduct requirements gathering and create documentation for development teams. • Assist in the planning and execution of project deliverables related to application modernization.