Role Description We are currently searching for a Lead QA Analyst / Support (BA + QA): - Lead QA and implementation support for the SLAMNET-Parcel rollout in Mexico, ensuring alignment between business needs and technical delivery. - Act as the primary liaison between the vendor, technical teams, Mexico Brokerage business stakeholders, and QA resources. - Translate complex Brokerage operations and customs processes into clear functional specifications, test scenarios, and validation criteria. - Track implementation lifecycle artifacts, including progress, defects, functional gaps, risks, and required escalations. - Coordinate QA teams, delegating testing activities to QA Engineers while ensuring evidence collection and timely defect resolution. - Define comprehensive QA test plans, acceptance criteria, and regression testing activities for parcel functionalities. - Perform issue triage by analyzing defects, assessing business impact, and coordinating with vendors for fixes. - Validate delivered functionality to ensure it meets requirements before UAT, release readiness, or production deployment. - Support go-live readiness and post-go-live stabilization, ensuring business sign-off and final defect closure. - Maintain requirement traceability and documentation within tools like Jira, Azure DevOps, or ServiceNow. Qualifications - Proven experience leading QA activities for system implementations in Logistics, Parcel, Transportation, or Customs/Brokerage environments. - Deep understanding of Mexico Brokerage operations, including customs processes, regulatory requirements, and parcel clearance flows. - Strong hybrid background (BA + QA): Ability to translate business needs into technical requirements while managing the testing lifecycle. - Expertise in QA methodologies, including test case design, UAT support, and defect management. - Proficiency with project tracking tools such as Jira, Azure DevOps, ServiceNow, or HP ALM. - Exceptional stakeholder management skills, with the ability to manage multiple priorities and vendor dependencies. Requirements - Experience specifically with Parcel rollout or SLAMNET systems. - Certifications in Software Testing (ISTQB) or Business Analysis (CBAP). - Advanced Oral English. - Advanced Spanish. Benefits - Fully remote position. Company Description At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders.

• Act as a liaison between Business and IT to support system-related needs. • Understand business processes, systems, and objectives to provide effective solutions. • Perform impact analysis and support effort and cost estimation. • Develop and document functional specifications and system design components. • Support business case creation, including cost-benefit analysis and risk assessment. • Assist with application testing, implementation, and training activities. • Conduct quality checks on project deliverables. • Help prioritize day-to-day work in alignment with business needs. • Work with financial data to support commission and bonus calculations. • Assist with data extraction, validation, manipulation, and adjustments. • Contribute to documentation and continuous improvement efforts.

• Support the transformation of legacy enterprise applications into a modern technology stack (e.g., React-based). • Collaborate with technical teams and project managers to understand system requirements. • Conduct requirements gathering and create documentation for development teams. • Assist in the planning and execution of project deliverables related to application modernization.

Role Description We are seeking a highly analytical and technically skilled Business Insights Analyst to become the analytical engine behind a European division. This role is ideal for someone passionate about transforming complex datasets into actionable insights and strategic recommendations. - Build and maintain scalable reporting ecosystems. - Own end-to-end business intelligence processes. - Proactively identify trends that influence growth and performance. Key Responsibilities - Reporting Development & Business Intelligence - Design, build, and maintain Power BI dashboards and reporting solutions across key business metrics including sales performance, customer trends, inventory, operational efficiency, and financial KPIs. - Own the reporting lifecycle from requirements gathering and data modelling through deployment and maintenance. - Ensure all reports remain accurate, scalable, and aligned with agreed business KPIs. - Manage scheduled refreshes, version control, and enhancements as reporting needs evolve. - Data Engineering & Microsoft Fabric - Build and manage scalable pipelines using Microsoft Fabric, including Lakehouses, Data Pipelines, Dataflows, and Warehouses. - Create semantic layers and optimized data models supporting self-service analytics. - Maintain data quality, governance, and consistency across enterprise data assets. - Collaborate with IT and engineering teams to improve architecture and integration standards. - CRM & ERP Analytics - Integrate and analyze Microsoft Dynamics 365 CRM data to provide visibility into customer activity, account performance, and sales pipelines. - Develop insights from ERP systems, including purchasing, inventory, pricing, and customer behavior data. - Ensure CRM and ERP platforms provide a unified and accurate business view. - Strategic Insights & Forecasting - Move beyond reporting by proactively identifying trends, anomalies, and performance opportunities. - Deliver weekly, monthly, and quarterly insight presentations for senior stakeholders. - Flag emerging business risks and opportunities before they become critical. - Support strategic planning through forecasting, trend analysis, and scenario modelling. - Stakeholder Partnership - Work closely with leadership, sales, finance, and operational teams across European markets. - Serve as a trusted advisor by translating complex datasets into executive-level recommendations. - Promote data literacy through documentation, reporting guidance, and stakeholder enablement. Qualifications - 3–5+ years of experience in Business Intelligence, Data Analytics, or a related field. - Advanced expertise in Power BI, including data modelling and Power BI Service administration. - Hands-on experience with Microsoft Fabric (Lakehouses, Pipelines, Dataflows, Warehouses). - Experience working with Microsoft Dynamics 365 CRM. - Strong SQL skills and experience querying relational databases. - Proven ability to convert complex analysis into executive-ready business insights. - Strong communication and presentation skills. - Experience supporting European or multi-country operations. - Knowledge of Microsoft Purview. - Familiarity with Azure Data Services such as Azure Data Factory, Azure SQL, or Synapse. - Experience with predictive analytics or forecasting models. - Background in manufacturing, wholesale, or distribution environments. - Exposure to Power Automate and workflow automation. Benefits - Competitive salary package based on experience and technical expertise. - Remote-first working environment with flexibility. - Work with cutting-edge Microsoft data technologies including Fabric and Power BI. - Join a growing organization investing heavily in analytics transformation. - High visibility role with direct impact on strategic business decisions. - Collaborate with senior leaders across European markets. - Opportunity to shape reporting strategy and become a trusted business advisor. - Ongoing professional development and learning opportunities.