Role Description As a Billing Specialist, you play a vital role in our mission to improve lives. As part of Billing Operations, you will be: - Verifying insurance coverage of payers - Identifying account classification - Processing billing exceptions - Identifying the correct Financial Class and entering it in the billing system - Posting extracts and correcting validation errors in the system - Identifying trends and communicating to the leadership team - Reviewing incoming documentation to identify the correct payer for accounts - Researching eligibility to ensure correct insurance coverage of payer - Ensuring payer mapping (crosswalk) is set up correctly - Identifying contract matrix discrepancies and/or gaps and communicating accordingly - Analyzing decision log errors related to the daily census - Analyzing pre-submission errors to identify root cause and recommending a solution - Processing denials related to eligibility to identify the correct payer or payer request - Processing electronic rejections, identifying root cause, and recommending/making appropriate updates to accounts - Processing returned mail, write-off accounts, and daily exception reports - Processing Laserfiche folders (duplicate, pending review, etc.) to ensure documentation is processed timely - Identifying Work in Process (WIP) and creating exception reports for management - Processing activity codes for Account Classification or account suspended issues - Retrieving missing documentation for payer accounts from various applications and/or site portal - Printing, sorting, and filing miscellaneous billing-related documentation - Completing daily log via manual entry into the billing system - Time tracking for manual sites - Training fellow team members as requested or needed Qualifications - High school diploma or GED required - One or more years of experience in billing operations required - Prior experience working in the healthcare industry preferred - Knowledge of payer Financial Classifications for billing - Knowledge of account exception processes in billing operations - Ability to read and interpret Explanation of Benefits (EOB) from various payers - Ability to communicate trends to leadership team clearly - Ability to problem solve challenges that may not be previously outlined in a payer manual - Ability to communicate effectively in writing and verbally - Ability to analyze, interpret, and create various billing-related reports - Knowledge of and ability to apply basic math concepts - Ability to complete duties with attention to detail and high degree of accuracy - Ability to prioritize workflow and work autonomously - Basic understanding of Microsoft Office applications (Word, Excel, and Outlook) - Ability to comply with RCM billing policies and procedures Benefits - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offer a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Generous paid time off starting 3-4 weeks annually - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP and travel assistance included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees

Role Description Responsible for all aspects of the credentialing, recredentialing and privileging processes for all medical providers who provide patient care for HealthSource and their CMHC partners. Responsible for ensuring providers are credentialed, appointed, and privileged with health plans, hospitals, and patient care facilities. Maintain up-to-date data for each provider in credentialing databases and online systems; ensure timely renewal of licenses and certifications. - Compiles and maintains current and accurate data for all providers. - Completes provider credentialing and recredentialing applications; monitors applications and follows-up as needed. - Maintains copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers. - Maintains corporate provider contract files. - Maintains knowledge of current health plan and agency requirements for credentialing providers. - Sets up and maintains provider information in online credentialing databases and system. - Tracks license and certification expirations for all providers to ensure timely renewals. - Ensures practice addresses are current with health plans, agencies, and other entities. - Processes applications for appointment and reappointment of privileges to various hospitals. - Tracks license, DEA, and professional liability expirations for appointed HIS and CMHS providers. - Maintains HIS and CMHC appointment files, and information in credentialing database. - Audits health plan directories for current and accurate provider information. - Maintains confidentiality of provider information. - Provides credentialing and privileging verifications. - Promotes a positive image of HIS by initiating, developing, and sustaining effective business relationships in the communities served. - Answers and directs all incoming calls to appropriately meet customer needs. - Helps resolve customer issues, completes customer reviews and identifies customer service trends, determines system improvements, and implements change. - Advises the leadership team by providing customer service information and recommendations to support leadership initiatives related to quality standards. - Attracts potential customers by answering service/product questions. - Participate in training classes as outlined by the division, Human Resources and HIS. - Suggest, support, and participate in the quality initiatives undertaken by HIS and suggest, support and influence programs within the division or company that refine systems and processes and improve overall performance. - Performs all other duties as assigned. Qualifications - High School diploma or GED required. - Associate or vocational degree preferred. - Certified Provider Credentialing Specialist (CPCS) preferred. - Two (2) years of relevant credentialing experience preferred. - Ability to organize and prioritize work and manage multiple priorities. - Excellent verbal and written communication skills including letters, memos and emails. - Excellent attention to detail. - Ability to research and analyze data. - Ability to adapt to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude. - Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization. - Demonstrated ability to use computer software applications (Microsoft Office suite) and internet resources. - Ability to work independently on projects and ask for support as necessary. - Demonstrates poise, tact, and diplomacy with the ability to handle sensitive and confidential information and situations to meet HIPAA standards for confidentiality. - Must successfully complete background checks. Requirements - Constantly required to speak, write, and memorize. - Constantly required to talk, read, problem solve, see, hear, and sit. - Push, pull, lift or carry twenty (20) pounds. - Occasionally required to bend, twist, squat, kneel, stand, walk, or balance. Additional Duties Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Role Description The ideal candidate for the Loan Specialist position will have the skills and experience necessary to meet the following skills and qualifications: - Ensure loan/card applications and supporting documentation are accurate and that the package is complete for loan/card application requests. - Prepare loan/card packages for underwriting. - Enter applications into the Loan/Card Origination System and follow up with appropriate personnel for missing information on incomplete packages. - Maintain files, documents, notes, etc. - Review and verify completeness of files with all necessary documents and signatures required. - Research and resolve lending inquiries and issues. - Answer questions and follow up with clients. - Other duties as assigned. Qualifications - Requires High School diploma or equivalent and some previous banking or loan processing, documentation, loan assistant experience or other directly related experience. - A combination of education and experience may meet job requirements. - Basic knowledge of lending processes, loan principles, documentation, and loan systems. Knowledge of banking process and procedures helpful. - Must have good organizational and customer service skills. - Must be accurate, detail-oriented and have the ability to multi-task with strong communication skills, both written and verbal. - Ability to complete processes and meet deadlines. - Working knowledge of computer programs i.e. word processing, spreadsheets, or related software. Requirements - Salary Range for this position is $20.37 to $29.87 per hour, base salary, depending on experience. Benefits - Medical, Dental and Vision Insurance - START DAY ONE! - Life and Disability Insurance, Paid Parental Leave and Adoption Assistance - Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts - Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays - 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience - Mental health benefits including coaching and therapy sessions - Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire - Employee Ambassador preferred banking products

Role Description As an Appointments Specialist, you will be responsible for appointing brokers and brokerages both new and existing who are properly licensed so they can represent Beam to their clients. You will be responsible for doing this process accurately and efficiently all while exceeding our customer support expectations. Additionally, you will be responsible for completing high volumes of appointments accurately and timely, exceeding all SLAs (Service Level Agreements). Qualifications - 1-2 years of experience in operations, compliance or employee benefits - History of exceeding individual and team goals and metrics - Proficiency with Salesforce and DocuSign, or comparable software - Knowledge of Zendesk, Confluence and/or other ticketing or knowledge-base tools - Proven ability to complete responsibilities with the drive to lead the creation of processes and their improvements - Exercise an ability to learn new technology and leverage its benefits to quickly complete a process - Excellent analytical and organizational skills and the ability to balance many competing priorities at once - Highly motivated, driven to troubleshoot and problem solve - Ability to thrive in a fast-paced, dynamic (read: sometimes chaotic) environment Requirements - You are a subject matter expert on Beam's appointment processes, carrier and compliance rules and deadlines, document and contract evaluations, and all system tracking best practices - Partner with the Appointments leaders to align expectations and projections that prepares you to execute volume - Provide additional support to the general Appointment inboxes by routing, troubleshooting or escalating requests through the appropriate channel - Own continuous pipeline of contracting packets from introduction to completion through integrated software, email or phone when needed - Complete contracting responsibilities with the drive to assist with process improvement projects - Effectively communicate with external stakeholders and support them through the Appointment process - Perform other duties/projects as assigned