Role Description Responsible for all aspects of the credentialing, recredentialing and privileging processes for all medical providers who provide patient care for HealthSource and their CMHC partners. Responsible for ensuring providers are credentialed, appointed, and privileged with health plans, hospitals, and patient care facilities. Maintain up-to-date data for each provider in credentialing databases and online systems; ensure timely renewal of licenses and certifications. - Compiles and maintains current and accurate data for all providers. - Completes provider credentialing and recredentialing applications; monitors applications and follows-up as needed. - Maintains copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers. - Maintains corporate provider contract files. - Maintains knowledge of current health plan and agency requirements for credentialing providers. - Sets up and maintains provider information in online credentialing databases and system. - Tracks license and certification expirations for all providers to ensure timely renewals. - Ensures practice addresses are current with health plans, agencies, and other entities. - Processes applications for appointment and reappointment of privileges to various hospitals. - Tracks license, DEA, and professional liability expirations for appointed HIS and CMHS providers. - Maintains HIS and CMHC appointment files, and information in credentialing database. - Audits health plan directories for current and accurate provider information. - Maintains confidentiality of provider information. - Provides credentialing and privileging verifications. - Promotes a positive image of HIS by initiating, developing, and sustaining effective business relationships in the communities served. - Answers and directs all incoming calls to appropriately meet customer needs. - Helps resolve customer issues, completes customer reviews and identifies customer service trends, determines system improvements, and implements change. - Advises the leadership team by providing customer service information and recommendations to support leadership initiatives related to quality standards. - Attracts potential customers by answering service/product questions. - Participate in training classes as outlined by the division, Human Resources and HIS. - Suggest, support, and participate in the quality initiatives undertaken by HIS and suggest, support and influence programs within the division or company that refine systems and processes and improve overall performance. - Performs all other duties as assigned. Qualifications - High School diploma or GED required. - Associate or vocational degree preferred. - Certified Provider Credentialing Specialist (CPCS) preferred. - Two (2) years of relevant credentialing experience preferred. - Ability to organize and prioritize work and manage multiple priorities. - Excellent verbal and written communication skills including letters, memos and emails. - Excellent attention to detail. - Ability to research and analyze data. - Ability to adapt to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude. - Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization. - Demonstrated ability to use computer software applications (Microsoft Office suite) and internet resources. - Ability to work independently on projects and ask for support as necessary. - Demonstrates poise, tact, and diplomacy with the ability to handle sensitive and confidential information and situations to meet HIPAA standards for confidentiality. - Must successfully complete background checks. Requirements - Constantly required to speak, write, and memorize. - Constantly required to talk, read, problem solve, see, hear, and sit. - Push, pull, lift or carry twenty (20) pounds. - Occasionally required to bend, twist, squat, kneel, stand, walk, or balance. Additional Duties Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Role Description The ideal candidate for the Loan Specialist position will have the skills and experience necessary to meet the following skills and qualifications: - Ensure loan/card applications and supporting documentation are accurate and that the package is complete for loan/card application requests. - Prepare loan/card packages for underwriting. - Enter applications into the Loan/Card Origination System and follow up with appropriate personnel for missing information on incomplete packages. - Maintain files, documents, notes, etc. - Review and verify completeness of files with all necessary documents and signatures required. - Research and resolve lending inquiries and issues. - Answer questions and follow up with clients. - Other duties as assigned. Qualifications - Requires High School diploma or equivalent and some previous banking or loan processing, documentation, loan assistant experience or other directly related experience. - A combination of education and experience may meet job requirements. - Basic knowledge of lending processes, loan principles, documentation, and loan systems. Knowledge of banking process and procedures helpful. - Must have good organizational and customer service skills. - Must be accurate, detail-oriented and have the ability to multi-task with strong communication skills, both written and verbal. - Ability to complete processes and meet deadlines. - Working knowledge of computer programs i.e. word processing, spreadsheets, or related software. Requirements - Salary Range for this position is $20.37 to $29.87 per hour, base salary, depending on experience. Benefits - Medical, Dental and Vision Insurance - START DAY ONE! - Life and Disability Insurance, Paid Parental Leave and Adoption Assistance - Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts - Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays - 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience - Mental health benefits including coaching and therapy sessions - Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire - Employee Ambassador preferred banking products

Role Description As an Appointments Specialist, you will be responsible for appointing brokers and brokerages both new and existing who are properly licensed so they can represent Beam to their clients. You will be responsible for doing this process accurately and efficiently all while exceeding our customer support expectations. Additionally, you will be responsible for completing high volumes of appointments accurately and timely, exceeding all SLAs (Service Level Agreements). Qualifications - 1-2 years of experience in operations, compliance or employee benefits - History of exceeding individual and team goals and metrics - Proficiency with Salesforce and DocuSign, or comparable software - Knowledge of Zendesk, Confluence and/or other ticketing or knowledge-base tools - Proven ability to complete responsibilities with the drive to lead the creation of processes and their improvements - Exercise an ability to learn new technology and leverage its benefits to quickly complete a process - Excellent analytical and organizational skills and the ability to balance many competing priorities at once - Highly motivated, driven to troubleshoot and problem solve - Ability to thrive in a fast-paced, dynamic (read: sometimes chaotic) environment Requirements - You are a subject matter expert on Beam's appointment processes, carrier and compliance rules and deadlines, document and contract evaluations, and all system tracking best practices - Partner with the Appointments leaders to align expectations and projections that prepares you to execute volume - Provide additional support to the general Appointment inboxes by routing, troubleshooting or escalating requests through the appropriate channel - Own continuous pipeline of contracting packets from introduction to completion through integrated software, email or phone when needed - Complete contracting responsibilities with the drive to assist with process improvement projects - Effectively communicate with external stakeholders and support them through the Appointment process - Perform other duties/projects as assigned

Role Description The ITSM & Governance Specialist supports the development, execution, and ongoing operation of the Technology Service Management (ITSM) framework and technology governance processes. This role focuses on administering ITSM processes, tools, and governance routines to help ensure technology initiatives are prioritized appropriately and aligned with approved budgets and organizational objectives. Reporting to the Sr Manager Digital Operations, this role partners with internal technology teams, service providers, and business stakeholders to document processes, maintain governance workflows, and provide visibility into demand, service performance, and initiative readiness. The Specialist operates within established frameworks and standards and contributes to continuous improvement efforts. Qualifications - A minimum of three (3) years of experience in an Information Technology, IT operations, service management, PMO, or governance-related role. - Working knowledge of ITIL or similar IT Service Management frameworks. - Experience supporting or administering technology platforms used for ITSM, governance, or portfolio management. - Strong written and verbal communication skills with the ability to collaborate across technical and business teams. Requirements - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience. - ITIL Foundation, CAPM, or similar entry- to mid-level certifications. - Experience working with external service providers or managed services environments. - Familiarity with governance, demand intake, or portfolio prioritization processes. - A strong attention to detail. - The ability to manage functionally diverse teams, including external partners. - The ability to effectively communicate with all levels of an organization. - A collaborative approach that allows you to be effective in influencing without direct organizational authority. - Strong project management skills including planning, risk analysis and mitigation, prioritization, and resource management. - Ability to lead and coach team members in the areas of influence, collaboration, systems/enterprise thinking, and empowered decision-making. - Ability to perform work in an autonomous way, completing assigned tasks in a reliable fashion with little leadership direction. - Blend of strategic thinking and tactical actions applied to issues at hand. Preferred Education/Experience - Project management or ITIL certifications. Language Ability - Ability to read, write and interpret documents in English such as safety rules, operating and maintenance instructions and procedure manuals.