Role Description NeoWork is seeking a Customer Support Specialist (Non-Voice) to support a fast-growing, design-driven consumer brand in the home air-care industry. This role focuses on delivering high-quality customer support through email and live chat for multi-SKU hardware products including window AC units, purifiers, fans, and filters. You will manage troubleshooting workflows, warranty and replacement processes, and logistics coordination while working inside Gorgias and collaborating with internal CX teams and AI-assisted tools. This role requires strong written communication skills, structured problem-solving, and the ability to stay calm and precise during seasonal demand spikes. The ideal candidate is operationally strong, technically curious, and comfortable working in a fast-paced eCommerce environment where accuracy and customer empathy are equally important. Responsibilities - Manage inbound customer inquiries via email and live chat using Gorgias - Guide customers through structured troubleshooting for hardware products - Handle warranty eligibility checks, serial number validation, and replacement workflows - Process logistics updates including address verification and shipment coordination - Review AI-assisted responses (Sienna AI), adjust when necessary, and escalate complex cases - Maintain clear and accurate documentation within ticketing systems - Collaborate with internal CX teams to improve macros and workflows - Identify recurring issues and proactively flag patterns for process improvement - Maintain quality and response speed during peak seasonal surges Qualifications - 2+ years of customer support experience, preferably in D2C or eCommerce brands - Hands-on experience with Gorgias (strongly preferred) or similar tools such as Zendesk or Freshdesk - Experience supporting hardware or technical consumer products - Strong written English with a clear, empathetic, and confident tone - Ability to follow structured diagnostic and troubleshooting processes - High attention to detail for warranty, replacements, and operational workflows - Comfortable working in AI-assisted support environments - Ability to learn quickly through Knowledge Centers and live training sessions - Calm and organized under pressure during high-volume periods - Proactive mindset with a focus on continuous improvement Benefits - Comprehensive training for all candidates, regardless of their background or previous experience as a CS - Health insurance for contractors - Monthly gym stipend allowance to support your physical wellness - Paid Time Off (PTO) - Holiday Extra Pay Month - 100% home-based position - Mental health days to support team members' well-being - Performance-based incentives in addition to the base salary - Annual review and appraisal process - Ample opportunities for professional growth and advancement within the company

Role Description We are seeking dependable and customer-focused individuals to join our team in a fully remote Customer Service – Booking Vacations role. This position supports clients with coordinating vacation plans, assisting with reservations, and ensuring a smooth and positive booking experience. This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided. Key Responsibilities - Assist clients with researching and booking vacation packages, hotels, and cruises - Respond to customer inquiries regarding travel options, availability, and reservation details - Support the booking and confirmation process from start to finish - Review travel details for accuracy, including dates, accommodations, and traveler information - Maintain organized client records and documentation - Provide follow-up support before and after travel Qualifications - Strong written and verbal communication skills - Customer-focused mindset with attention to detail - Comfortable navigating online systems and digital platforms - Ability to work independently in a remote environment - Previous customer service, hospitality, or administrative experience is helpful but not required Benefits - Structured onboarding and step-by-step training - Access to travel booking tools and supplier resources - Ongoing mentorship and professional development - Flexible fully remote work environment - Supportive and collaborative team culture Salary $45,000 - $70,000 a year AI Tools in Hiring Process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Respond promptly to client emails and portal requests in French/Mandarin and English regarding their concerns • Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French/Mandarin and English-speaking customers • Assist customers with their needs, offering empathetic support and swift coordination • Update and maintain accurate customer records to ensure seamless information flow and accessibility • Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages • Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions • Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients • Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols

• Assist customers with questions and recommendations • Manage sales transactions while working assigned cash register • Maintain security of cash and protect company assets • Keep the store well-stocked, and recover merchandise • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable • Other duties as assigned