Role Description This role is the execution engine for all customer-facing technical training, responsible for delivering training during implementation, supporting customers through the onboarding experience, and producing and maintaining the technical content assets that support learning at every stage of the customer journey. This is a collaborative, customer-facing role that sits at the intersection of product knowledge, instructional delivery, and cross-functional partnership. The right person is comfortable in front of customers, works well across teams, and takes pride in producing clear and accurate technical content. You will work closely with the L&D Manager and operate within an established program structure, standards, and strategy. - Deliver technical product training and facilitate sold training packages to customers, both virtually and in person, adapting delivery to the technical proficiency of each audience. - Produce and maintain Iorad videos, technical product walkthroughs, and develop customer-facing workflow guides and technical documentation. - Partner with Implementation, Customer Success, and Solutions Engineering teams to ensure training is aligned with the customer's onboarding timeline and goals. - Collaborate with the L&D Manager and internal SMEs to translate product releases and changes into updated training experiences and content. - Maintain accuracy, consistency, and quality across all technical production assets in learning platforms like LearnUpon, adhering to established content standards. - Travel 20% for onsite customer classroom sessions and implementation kickoffs. Qualifications - Experience delivering technical or product training to customers or end users in a SaaS environment. - Comfort facilitating live training sessions, both virtually and in person, for varying audience sizes and technical backgrounds. - Experience producing technical content such as Iorad videos, screen recordings, or step-by-step technical walkthroughs. - Strong cross-functional collaboration skills—you know how to work with Implementation, Customer Success, and Product teams without losing momentum. - High attention to detail and ability to follow established content standards consistently. - A strong track record of problem solving and a “roll up your sleeves” mentality. - Actively using AI tools to improve the quality and speed of your work, and can speak to specific ways you've integrated them into how you get things done. Requirements - Nice to have experience in Insurtech or compliance-adjacent industries. - Familiarity with AgentSync or insurance distribution and licensing workflows. - Experience supporting customer implementations or onboarding programs. - Experience working in a lean team or startup environment. Benefits - 💰 $85K-$100K base salary - 💲 Annual company bonus program - ⚖️ Equity in the form of stock options - 🏥 Medical - Cigna plans with 100% employer paid premiums on 2 plan options - 🦷 Dental - 100% paid premium plan for you and your dependents - 👁️ Vision - 100% paid premium plan for you and your dependents - 📔 Employee Assistance Plan - 🏦 401(k) retirement savings plan - 🤒 HSA employer contributions - 🌴 Flexible PTO - 📆 12 paid holidays per year - 🍼 12 weeks parental leave w/generous return to work stipend

• Create, manage, and maintain complex training schedules, records, trackers, dashboards, and reporting within Excel to support daily training operations and leadership visibility • Maintain accurate, current, and audit-ready training documentation, records, and reporting to ensure visibility across trainee progress, compliance requirements, and operational readiness • Build, update, and manage Excel-based reporting tools using formulas, filters, sorting, pivot tables, and data validation to support training operations, reporting accuracy, and decision-making • Prepare, maintain, and communicate weekly and monthly reporting summaries, including training status, trainee progress, performance trends, completion results, and operational risks • Partner with trainers to coordinate new hire onboarding, required training sessions, and trainee progression throughout the full training lifecycle • Track training completion and ensure all sessions, documentation, and required records are completed accurately and on time • Proactively communicate delays, gaps, risks, or operational issues impacting training schedules, reporting, or trainee progression, ensuring leadership has clear visibility and timely resolution • Manage and maintain training documentation and shared resources across Excel-based trackers, reporting tools, dashboards, and SharePoint sites • Support continuous improvement efforts by identifying reporting gaps, improving tracker efficiency, and leveraging automation or AI tools where appropriate to strengthen workflow management and operational accuracy • Support operational accountability across the training team by monitoring and following up on outstanding items to ensure reporting, documentation, and required records remain accurate and up to date • Support additional training operations needs and special projects as assigned

Role Description Thoughtworks is looking for a Health & Safety Specialist to join our team in Romania to work both locally and globally to ensure Thoughtworkers are healthy and safe. As part of the global Workplace Operations & Experience function, you will have an extraordinary impact on Thoughtworkers who are in our City Hubs, Community Hubs, and remotely. You will collaborate with local People Teams and your peers within the function to develop and roll out best practice health and safety approaches that ensure we are not just meeting the basic requirements from a legal or regulatory standpoint but create a strong safety culture. This role is a mix of strategy and execution and will suit someone with extensive domain expertise who wants to explore how they can broaden their impact. Responsibilities - Develop, implement, and monitor the company’s health & safety policies, procedures, and programs in compliance with Romanian Securitate și Sănătate în Muncă (SSM) legislation. - Conduct risk assessments and workplace inspections to identify hazards, assess risks, and implement preventive measures. - Ensure compliance with regulatory bodies and local labor authorities. - Keep up to date with changes in HSE legislation and best practices to ensure company compliance. - Design and deliver health & safety training programs for employees at all levels. - Promote a strong safety culture within the company by driving awareness campaigns and safety committees. - Lead and manage safety drills and emergency preparedness exercises. - Investigate workplace accidents, incidents, and near-misses, identifying root causes and implementing corrective actions. - Maintain and analyze incident reports and trends to drive continuous safety improvements. - Act as the main point of contact for all health & safety-related matters within the organization. - Work closely with various functions to integrate HSE practices into daily business operations. - Manage external audits, inspections, and interactions with health & safety service providers. - Develop and oversee emergency response plans and coordinate crisis management procedures. - Ensure proper fire safety measures, evacuation plans, and emergency response team training. - Develop an Occupational Health and Safety Management System (OHSMS) in Romania that is scalable globally. Qualifications - A mandatory Bachelor’s degree (or equivalent) in Engineering Sciences or Agricultural and Forestry Sciences. - Completion of both: - Mandatory Inspector SSM / Specialist SSM certification, requiring completion of an 80-hour accredited SSM course. - A diploma of a postgraduate education program in occupational Health and Safety, with a duration of at least 180 hours. - Or a Master's or Doctoral degree in the field of occupational Health and Safety (OSH/SSM). - Specialisation in Occupational Safety & Ergonomics and Psychosocial Risks required. - Minimum 3 years of experience in a Health and Safety role, preferably in a large or globally distributed organization. - Strong knowledge of Romanian SSM legislation (Law 319/2006). - Certifications in Health and Safety (e.g. NEBOSH, IOSH, ISO 45001 Lead Auditor) are highly desirable. - Fluency in Romanian and English (written & spoken) is required. Benefits - Career defining experiences to help you grow professionally and personally. - A community where you feel you belong. - A wide variety of benefits to support the team's advancement, health, and wellbeing.

• Train customers’ laundry service teams on LG’s commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs. • Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment. • Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement. • Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.