• Serve as a technical contact and augment our customer support teams • Participate with onboarding process • Perform quarterly health checks and business reviews • Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests • Escalate customer issues to management when appropriate • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues • Drive support cases to ensure issues are being resolved in a timely manner

Technical Account Manager Location: US Remote Role Overview Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as the primary technical point of contact, helping customers optimize their use of Nasuni’s cloud file data platform across hybrid and cloud environments. This role is ideal for someone who enjoys solving technical challenges, building strong customer relationships, and working across infrastructure technologies. You will partner closely with Customer Success, Support, and Engineering to ensure customers achieve measurable outcomes. This is not a purely strategic or sales-led role—success comes from hands-on engagement, proactive execution, and technical credibility. Level & Scope Definition - Owns execution and outcomes for a defined customer portfolio - Operates with moderate autonomy, escalating complex risks when needed - Focuses on adoption, optimization, and issue resolution - Collaborates cross-functionally but does not own company-wide strategy Responsibilities - Serve as the primary technical contact for assigned customers - Conduct regular technical reviews, health checks, and adoption planning - Monitor platform usage and proactively identify risks or optimization opportunities - Troubleshoot and coordinate resolution of technical issues with Support and Engineering - Guide customers on best practices across storage, cloud, and file system environments - Support onboarding, migrations, and expansion use cases - Track and manage customer issues, action items, and feature requests - Communicate product updates, security alerts, and roadmap-relevant changes - Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools) Qualifications Must-Have - 4–7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer) - Experience with enterprise infrastructure (storage, networking, or cloud) - Working knowledge of CIFS/SMB, NFS, Active Directory - Experience supporting customer environments and troubleshooting issues - Strong communication skills with technical stakeholders Preferred - Experience with AWS, Azure, or GCP - Exposure to virtualization (VMware/ESX) - Familiarity with Linux administration - Experience using tools like Salesforce, Jira, Gainsight Ideal - Experience supporting file storage or data infrastructure platforms - Managed multiple customer accounts simultaneously - Exposure to AI-driven operational tools or automation workflows Experience Guidelines - 4–7 years total experience - 2–4 years in customer-facing technical roles - Prior TAM experience helpful but not required About Nasuni & Why Work Here (US Remote) Nasuni is the unstructured data foundation for enterprise teams—and the AI that supports them. As a Vista-backed SaaS data infrastructure company, we help organizations manage, protect, and activate massive volumes of file data across hybrid and cloud environments. Our platform transforms traditional file storage into a unified, scalable, and AI-ready data layer—enabling global collaboration, resilience, and intelligent automation. As a US Remote team member, you’ll work in a high-ownership environment with strong cross-functional collaboration. You’ll solve real customer challenges at enterprise scale while building expertise across cloud, storage, and AI-enabled operations. If you enjoy hands-on problem solving, continuous learning, and delivering measurable customer outcomes, Nasuni offers meaningful growth and impact. Why work at Nasuni? As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include: - Best in class employee onboarding and training - "Take What You Need” paid time off policy - Comprehensive health, dental and vision plans - Company-paid life and disability insurance - 401(k) and Roth IRA retirement plan - Generous employee referral bonuses - Flexible remote work policy - 10 Paid Holidays - Wide array of wellbeing offerings - Pre-tax savings accounts with company contributions - Great team culture and social activities - Collaborative workspaces - Free on-site fitness centers and stocked kitchens in select office locations - Professional development resources Compensation Transparency: In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location. To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes. Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.

• Serve as primary technical contact and augment our customer support teams • Onboard new customers to the CrowdStrike platforms. • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. • Escalate customer issues to management when appropriate. • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Create knowledge base content to capture new learning for reuse throughout the company and user base. • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. • Support the sales teams in identifying account expansion opportunities. • Drive support cases to ensure issues are being resolved in a timely manner.

• Own post-sale technical relationships to guide customers in building solutions for cloud discovery, EDR correlation, and vulnerability data integration. • Execute technical reviews and document platform business impact, feature requests, and adoption blockers to align development with customer value. • Train customers on product usage, Advanced Query Wizard logic, and building automated workflows such as ticketing for high-risk assets. • Monitor implementation risk factors, track shifts in customer leadership, and execute remediation plans to resolve deployment hurdles.