Role Description The Commercial Processor is responsible for Loan Processing/Servicing for the Commercial/Consumer Loan Department. - Prepare, book, detail and maintain commercial loan files. - Prepare, book, detail and maintain consumer loan files. - Prepare, book, detail and maintain BHG loan files. - Verify the underwriting of loan files. - Balance and prepare closing document packages. - Set up payment method (i.e. coupon book, auto transfer). - Ensure all titles, mortgages, UCC, and pertinent documentation requirements are met, and loan is properly recorded with county and state offices. - Set up and maintain loan participations with participant banks. - Cross Train with Administrative Assistants. - Scan and verify loan files. - Other duties as assigned. Qualifications - High School education or GED - Strong Customer Service Skills - Attention to detail, accuracy and follow-through - Strong computer skills - Ability to multi-task and prioritize - Bilingual a plus but not required

• Manage international shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery. • Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement. • Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments. • Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction. • Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements. • Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries. • Ensure compliance with international shipping regulations and company policies across all modes of transport. • Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients. • Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences. • Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.

Role Description We are looking for an inquisitive, SQL-proficient Support Operations Analyst to join our Data team. In this role, you will analyze support operations data to identify bottlenecks, defects, frictions, optimize workflows, identify product improvements, and align agent performance with our core company OKRs: Retention and Conversion. You will work closely with the Data Science Manager and the Operations team to transform chat logs, support metrics, and operational data into actionable insights that improve efficiency and elevate our customer support operations. Responsibilities - Operational Dashboarding: Build and maintain automated dashboards using BI tools to monitor agent throughput, queue wait times, and SLA compliance. - Root Cause Analysis: Analyze ticket inflow and support workflows to identify preventable issues and operational bottlenecks. - Performance Insights: Develop and test agent performance metrics that balance efficiency and quality. - Data Quality & Tracking: Audit support data sources to identify missing or inconsistent data, and collaborate with Engineering to implement new tracking events. - AI & Automation Opportunities: Explore use cases for LLMs to analyze chat logs and support performance analysis. - Stakeholder Collaboration: Partner with Operations leadership to translate insights into strategies that improve customer retention and conversion. Qualifications - Strong SQL skills (ability to query, clean, and analyze operational datasets) - 2+ years of experience in data analytics, operations analytics, or similar analytical roles - A degree in Business Management, Data Analytics, or a related field is strongly preferred - Experience building dashboards in BI tools (Omni, Looker, Tableau, or Power BI) - Strong analytical and problem-solving skills - Ability to translate data into actionable operational insights - Professional fluency in Spanish and English - Ability to communicate insights to technical and non-technical stakeholders Requirements - Strong SQL skills (ability to query, clean, and analyze operational datasets) - 2+ years of experience in data analytics, operations analytics, or similar analytical roles - A degree in Business Management, Data Analytics, or a related field is strongly preferred - Experience building dashboards in BI tools (Omni, Looker, Tableau, or Power BI) - Strong analytical and problem-solving skills - Ability to translate data into actionable operational insights - Professional fluency in Spanish and English - Ability to communicate insights to technical and non-technical stakeholders Benefits - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, with offices in Miami and México City - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

• leverage fact-based research to help clients better market their software and services • collect, analyze, and present survey data • design and implement custom surveys in collaboration with Research Directors and survey vendors • analyze business outcomes driven by technology adoption and create best-in-class data cuts • create clear, engaging data visualizations in PowerPoint that support client decision-making • develop insightful reports and presentations, translating complex data into actionable takeaways • synthesize research insights to create compelling and credible narratives for various marketing assets • gather and evaluate research vendor bids while monitoring costs to ensure invoices align with project budgets • manage external research vendors to ensure timely and high-quality deliverables • oversee data collection processes to ensure quality and accuracy • continuously explore new ways to enhance research quality and improve processes • partner with cross-functional teams to seamlessly integrate research into broader strategic programs