Role Description We are seeking a Senior HRIS Analyst to join our People Products team reporting into the HCM Solutions Architect on the People Products team. In this critical role, you will be responsible for system configuration across various functional areas within Workday that power our employee experience and operational excellence, with the first big initiatives focused on Toast’s global expansion and supporting US payroll. You'll work closely with People, Finance, and IT stakeholders to build scalable and successfully adopted solutions. A day in the life (Responsibilities) - Serve as the subject matter expert across multiple areas of Workday, with specific focus on HCM. - Collaborate with cross-functional teams (People Operations, Payroll, Total Rewards, IT, etc.) to understand and improve business processes, providing Workday solutions that drive efficiency. - Lead end-to-end system configuration to support evolving business needs. - Continuously identify opportunities for process efficiency and system improvements, adopting a product-driven mindset to optimize Workday. - Understand data flows, business processes, and system usages between Workday and other systems (both internal and external). - Drive major Workday releases, including comprehensive plan for adoption of new features and regression testing for impacts to existing configurations. - Collaborate with business leaders to design and build reports to assist in data analysis, trends, and strategic planning. - Ensure compliance with data protection regulations and collaborate with various departments to manage security configurations and access controls. - Evaluate requests for new products to determine alignment with existing Toast systems and overall systems strategy goals. Qualifications - 5+ years of hands-on configuration experience within Workday HCM, and 2+ years in at least one other functional area (Payroll, Benefits, Absence, Talent, Compensation, etc.). - 5+ years of proven ability building and maintaining Workday HCM reporting & security. - Workday Certification in Workday HCM (preferred). - Understands how company systems are integrated within and outside of the HR organization. - Has worked in a highly matrixed, global organization. - Experienced working in a SOX based environment and have been responsible for programs and processes that are SOX compliant. - End-to-end process understanding with an ability to develop and maintain processes, and HR service center procedures. - Exceptional written and verbal communication skills and sound influential skills. - Project management experience with a demonstrated ability to effectively manage several objectives simultaneously while prioritizing and executing technology roadmap plans. - Collaborative problem-solving approach; leverages relationships and strong business acumen to understand not only the “what” but the “why” behind requests; displays empathy for partner teams. - Ability to multitask under pressure and thrive in a fast-paced environment; flexible and able to respond to rapidly changing business needs. Benefits - Competitive compensation and benefits programs. - Flexibility to meet Toasters’ changing needs. - Total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). - Base salary range: $92,000 - $147,000 USD. Company Description Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Our People and Places team's ambition is that our People Experience is a key differentiator and reason for candidates to choose Toast and employees to stay at Toast, as much as our Products are today. Our Total Rewards Philosophy strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast, our employees are our secret ingredient—when they thrive, we thrive. We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.

• Attend presales meetings with Account Executives (AEs) and Sales Engineers (SEs) to lead client requirement discussions from a Professional Services perspective. • Facilitate discovery sessions to collect key technical inputs such as API details, telephony information, and use case data to ensure accurate delivery planning. • Draft, refine, and manage Statements of Work (SOWs), ensuring alignment across project scope, timelines, and client expectations. • Manage the Pro-Serv quoting process, estimate service hours, and support internal resource planning using Cognigy’s tools. • Lead the handover process from presales to delivery teams, maintaining clear documentation and project details in Confluence. • Partner closely with Project Management, Solution Architecture, and Conversational Design teams to validate feasibility and ensure smooth execution. • Act as a liaison between customers, sales, and delivery teams to ensure alignment, transparency, and efficiency throughout the project lifecycle. • Identify and mitigate risks across presales and delivery phases, while continuously contributing to operational improvement initiatives within Professional Services.

• Perform data analysis and reporting tasks, including extracting, analyzing, and interpreting data to support business decisions • Contribute to reports and dashboards to supervise project progress and performance metrics • Support the translation of business requirements into technical requirements, with mentorship from senior analysts • Assist in maintaining strong, collaborative relationships with internal team members and external customers

Role Description Are you passionate about collaborating with business teams and stakeholders to analyze, improve, and automate processes? Do you thrive in a dynamic environment where your expertise shapes the quality culture and enhances product reliability? If so, join us as a Senior Technical Business Analyst and play a vital role in our mission. Be a part of our team and help us deliver innovative solutions that make a real impact. What You'll Do: - Use technical artifacts to document business requirements (process flows, entity diagrams, etc). - Own Epics and User Stories throughout the delivery lifecycle. - Assess and compare different solutions to address business requirements. - Maintain technical documentation. - Collaborate with engineers/QAs/product/UX in clarification of requirements and feature development. - Capture non-functional requirements (e.g., scalability, performance, security). - Validate assumptions via data analysis with stakeholders and tech teams. - Translate complex business needs into technical specifications and solutions. - Specify and document integration solutions to ensure system interoperability. - Support testing & UAT activities including writing and reviewing of IT. - Analyze complex datasets to extract insights and enable data-driven decisions. - May contribute to testing strategies for automation and non-functional requirements. - Design and develop Power BI dashboards and reports for business feedback. - Use SQL for basic reporting (aggregations, calculations, summaries). - Assist Sales, Product & other internal stakeholders teams with RFPs, demos, and POCs. - Contribute to Release management activities. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. - Detail-oriented with a commitment to high quality and accuracy. - Knowledge and proficiency in modelling notations, such as UML, DFD, ERD, system architecture diagrams etc. - Experience in requirements engineering and business process modelling. - Knowledge of Agile software development methodology. - Ability to work collaboratively in a team environment and manage multiple priorities. Benefits - ⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life. - 🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions. - 💼 Remote role with opportunities for ad hoc face-to-face interactions to inspire collaboration amongst a globally diverse team. - 🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program. - 👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave. - 🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind. Company Description At SkyCell, we're on a mission to change the world by revolutionizing the global supply chain. Our cutting-edge temperature-controlled container solutions are designed to ensure the safe and secure delivery of life-saving pharmaceuticals, with sustainability at the core of everything we do. We’re a fast-growing, purpose-driven scale-up where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment. Why SkyCell? - 🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare. - 🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation. - 🌎 Stronger Together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way. - 💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell. - 🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to Work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.