• Attend presales meetings with Account Executives (AEs) and Sales Engineers (SEs) to lead client requirement discussions from a Professional Services perspective. • Facilitate discovery sessions to collect key technical inputs such as API details, telephony information, and use case data to ensure accurate delivery planning. • Draft, refine, and manage Statements of Work (SOWs), ensuring alignment across project scope, timelines, and client expectations. • Manage the Pro-Serv quoting process, estimate service hours, and support internal resource planning using Cognigy’s tools. • Lead the handover process from presales to delivery teams, maintaining clear documentation and project details in Confluence. • Partner closely with Project Management, Solution Architecture, and Conversational Design teams to validate feasibility and ensure smooth execution. • Act as a liaison between customers, sales, and delivery teams to ensure alignment, transparency, and efficiency throughout the project lifecycle. • Identify and mitigate risks across presales and delivery phases, while continuously contributing to operational improvement initiatives within Professional Services.

• Perform data analysis and reporting tasks, including extracting, analyzing, and interpreting data to support business decisions • Contribute to reports and dashboards to supervise project progress and performance metrics • Support the translation of business requirements into technical requirements, with mentorship from senior analysts • Assist in maintaining strong, collaborative relationships with internal team members and external customers

Role Description Are you passionate about collaborating with business teams and stakeholders to analyze, improve, and automate processes? Do you thrive in a dynamic environment where your expertise shapes the quality culture and enhances product reliability? If so, join us as a Senior Technical Business Analyst and play a vital role in our mission. Be a part of our team and help us deliver innovative solutions that make a real impact. What You'll Do: - Use technical artifacts to document business requirements (process flows, entity diagrams, etc). - Own Epics and User Stories throughout the delivery lifecycle. - Assess and compare different solutions to address business requirements. - Maintain technical documentation. - Collaborate with engineers/QAs/product/UX in clarification of requirements and feature development. - Capture non-functional requirements (e.g., scalability, performance, security). - Validate assumptions via data analysis with stakeholders and tech teams. - Translate complex business needs into technical specifications and solutions. - Specify and document integration solutions to ensure system interoperability. - Support testing & UAT activities including writing and reviewing of IT. - Analyze complex datasets to extract insights and enable data-driven decisions. - May contribute to testing strategies for automation and non-functional requirements. - Design and develop Power BI dashboards and reports for business feedback. - Use SQL for basic reporting (aggregations, calculations, summaries). - Assist Sales, Product & other internal stakeholders teams with RFPs, demos, and POCs. - Contribute to Release management activities. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. - Detail-oriented with a commitment to high quality and accuracy. - Knowledge and proficiency in modelling notations, such as UML, DFD, ERD, system architecture diagrams etc. - Experience in requirements engineering and business process modelling. - Knowledge of Agile software development methodology. - Ability to work collaboratively in a team environment and manage multiple priorities. Benefits - ⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life. - 🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions. - 💼 Remote role with opportunities for ad hoc face-to-face interactions to inspire collaboration amongst a globally diverse team. - 🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program. - 👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave. - 🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind. Company Description At SkyCell, we're on a mission to change the world by revolutionizing the global supply chain. Our cutting-edge temperature-controlled container solutions are designed to ensure the safe and secure delivery of life-saving pharmaceuticals, with sustainability at the core of everything we do. We’re a fast-growing, purpose-driven scale-up where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment. Why SkyCell? - 🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare. - 🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation. - 🌎 Stronger Together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way. - 💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell. - 🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to Work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

Position Overview The Business Systems and Applications Manager is responsible for overseeing the day-to-day administration, configuration, and optimization of Terabase’s core business systems, with primary ownership of NetSuite today and growing responsibility for other platforms such as Journyx, Ramp, Cora, and our future WMS and MES once implemented. The role will manage all NetSuite and enterprise systems projects, coordinate closely with our implementation partners, and support future module and system rollouts. The position is anchored under Operations / IT, with clearly defined cross functional responsibilities and dotted line alignment to Accounting, Supply Chain / Procurement, and FP&A. The goal is to be a neutral systems owner who can balance requirements across teams and avoid being pulled into transactional work. Key Responsibilities NetSuite Administration - Serve as the day to day NetSuite administrator responsible for employee access and roles, configuration, workflows, scripts, permissions, records, saved searches, dashboards, and system optimization. - Maintain system accuracy through regular audits, cleanup, role reviews, and troubleshooting. - Manage release readiness for all NetSuite upgrades, new features, testing, and rollout. - Support end users with requests, troubleshooting, and training. Enterprise Systems and Integrations - Administer and support NetSuite and future systems such as WMS, MES, OCR tools, banking integrations, and expense platforms. - Manage and support integrations between NetSuite and other systems, such as Arena, Journyx, Jira, CORA and Ramp, ensuring accurate and timely data flow. - Document and review integration flows, data mappings, and dependencies across systems. - Identify and implement automation opportunities to reduce manual work and streamline workflows across Finance, Accounting, Supply Chain, and Project Delivery. Project Management and Partner Coordination - Act as internal project manager for all NetSuite and enterprise systems initiatives, including new module implementations, enhancements, integrations, and cross functional projects. - Work in partnership with ACS or the primary consulting firm to coordinate scope, timelines, testing, deployment, and communication. - Participate in design and configuration decisions so that Terabase owns permissions, workflows, and system configuration from the start and maintains continuity after consultants roll off. - Ensure no overlap or conflict between contractor work, ACS deliverables, and implementation partner responsibilities. - Own intake, prioritization, and execution of all systems support cases, enhancements, and roadmap items. Change Management and Documentation - Develop and maintain business requirements, process documentation, configuration logs, data dictionaries, and post implementation guides. - Conduct training sessions for teams during deployments or when new functionality is rolled out. - Ensure knowledge transfer and documentation so the company is not dependent on a single individual for system knowledge. Cross Functional Support - Support Finance, Accounting, Procurement, FP&A, and Project Delivery teams with reporting, dashboards, saved searches, and analytics. - Work with functional leaders to design scalable processes and system solutions that support a growing multi subsidiary organization. - Act as a neutral systems owner who balances requirements across teams and aligns system design with enterprise priorities.