The leading next-gen global issuer-processor. For business at any scale.
Account Manager – APAC
Location
Malaysia
Posted
15 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager – APAC
Paymentology
• Take ownership of client relationships, overseeing performance, retention, and growth across a diverse global portfolio • Act as the primary point of contact for clients, ensuring their needs are met efficiently while driving satisfaction and long-term success • Collaborate closely with internal teams, use data-driven insights to guide decision-making, and identify opportunities for upselling and expansion • Monitor and analyse client account performance and ensure issues are addressed proactively • Identify opportunities for upselling additional services or features • Maintain oversight of client Zendesk tickets and escalate as necessary • Coordinate with internal teams to resolve client issues promptly and effectively • Develop and execute annual client success plans aligned to business objectives • Assist with contract renewals and negotiations to drive retention and satisfaction • Use data analytics to assess performance and recommend improvements • Report regularly on KPIs and client health metrics • Advocate for clients internally to influence improvements in products and services • Provide clients with resources and training to maximise service value • Communicate regularly with clients via calls, emails, and on-site visits where applicable
Job Requirements
- 5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companies
- Knowledge of the cards and payments industry, particularly issuing
- Strong sense of urgency and responsiveness to client needs
- Ability to grasp new technologies and a keen interest in fintech and payment innovation
- Time management and multitasking skills to manage multiple clients across time zones
- Resilient mindset with the ability to work under pressure and focus on successful outcomes
- Excellent analytical and data interpretation skills
- Strong negotiation and communication skills, both written and verbal
- Attention to detail and a customer-centric approach
- Fluency in Mandarin / Cantonese and English
Benefits
- Building a company where people feel they belong and their work matters
- Part of a diverse, global team committed to making a positive impact
- Freedom to grow in a supportive, forward-thinking environment
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